Art and Science of Communication Tools for Effective Communication in the Workplace

ISBN-10: 0470247592
ISBN-13: 9780470247594
Edition: 2008
List price: $37.00 Buy it from $8.25
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Description: The Art & Science of Communication teaches readers how to increase their communication effectiveness. Perkins uses applicable techniques, analogies and models that creatively and clearly explain the formulas of successful communication. The key is  More...

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Book details

List price: $37.00
Copyright year: 2008
Publisher: John Wiley & Sons, Incorporated
Publication date: 5/2/2008
Binding: Hardcover
Pages: 224
Size: 6.25" wide x 9.50" long x 0.75" tall
Weight: 0.880
Language: English

The Art & Science of Communication teaches readers how to increase their communication effectiveness. Perkins uses applicable techniques, analogies and models that creatively and clearly explain the formulas of successful communication. The key is to skillfully control the messages you send and take the guesswork out of the ones you receive. This book will teach you how to: Merge the science of communication with practical, everyday communication occurrences within the workplace in an understandable, applicable and powerfully inspiring way Provide tangible practices which when engaged produce results Introduce the reader to the rules of Communication in their distinct settings by examining the major, everyday situations employees and employers find themselves in Introduce the reader to the first and primary communication experience - the self and the impact of Intrapersonal Communication on ALL aspects of the communication experience Show a direct and manageable connection between the variety of communication contexts we all experience and how they build one upon the other - The Communication Staircase

Foreword
Introduction
Intrapersonal Communication
Self-Sabotage or Self-fulfillment?
Discipline of the Mind
Dive into Your Life!
Where Did That Thought Come From?
Creating our Self (work) image
Growing up “Different”
Writing a New Script
Taking Ownership
Jill's Day
Waking Up to Your Day!
Conquering the first step
First things First!
Nonverbal Communication
Jill's Day
Your Professional Appearance
Your Professional Voice
Actions Do Speak Louder than Words!
It's All About Time!
Keep Your Distance!
Sometimes When We Touch
Do You Smell Something?
Interpersonal Communication
Five Keys to Positive, Healthy Work Relationships
Interpersonal Conflict
Supportive versus Defensive Communication
Small Group and Organizational Communication
To Group or not to Group...that is the question
Jill's Day
I versus We: The Cultural Paradox
Co-opetition Model of Advancement
Making Room for the Group Reality
Leadership Communication
Constructive Conflict
The Communication Climate
Small Group Membership and Facilitation
Public Communication
The Common Denominator
Moving Beyond the Fear!
Ridding Yourself of Communication Apprehension
Confidence and Composure
Your Language
Don't Make Excuses
Your Public Presentational Style
You and Your Audience
The Art of Impromptu Conversational Speaking
Mass Communication
Influencing the Masses
Persuasion is about Perspective
Are You a Walking Billboard? Television Habits
Persuasion and the World of Work
Jill's Day
Using Persuasion as a Tool of Influence
As Simple as One, Two, Three
Persuasive Messages and You
Intercultural Communication
We CAN all get along! What Makes Us Unique
We are ALL Prejudiced! Understanding Perception
Who Are We? Nonverbal Communication is Cultural! Global Community
Who Are We? “Other” in the Workplace
Jill's Day
What's the Solution to Inclusive Workplace Diversity?
Epilogue
Index

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