Performance Architecture The Art and Science of Improving Organizations

ISBN-10: 0470195681

ISBN-13: 9780470195680

Edition: 2009

List price: $50.00
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Description:

This book, driven by the Performance Technology Landscape model, will provide a structure for anyone who needs to access tools and information to be used on the job to help achieve organizational results and build or increase their skills and knowledge in performance improvement. Performance Architecture is designed for any practitioner, from beginner to advanced, to access, acquire, or advance their performance improvement expertise. The authors support each component of the model with tools and examples that have proven value and are developed by experts in the field.
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Book details

List price: $50.00
Copyright year: 2009
Publisher: John Wiley & Sons, Limited
Publication date: 5/15/2009
Binding: Paperback
Pages: 200
Size: 7.50" wide x 9.00" long x 0.75" tall
Weight: 0.968
Language: English

Dr. Roger M. Addison, Cpt, is the director of Human Performance Technology for the International Society for Performance Improvement. He is a past president of ISPI, past COB and past president of the International Federation of Training and Development Organizations.Carol Haig, Cpt, is principal of Carol Haig & Associates, a performance improvement consulting firm that specializes in performance analysis. Carol has served as director on the executive board of ISPI.Lynn Kearny, Cpt, leads a performance consulting firm that assesses organizational needs and designs and develops performance improvement solutions. Lynn also graphically facilitates client meetings. She is the author of several books, including Creating Workplaces Where People Can Think, from Jossey-Bass.

Foreword
Preface
List of Figures and Tables
Introduction
The Performance Technology Landscape
Where We Work
The Performance Technology Landscape
What Is Performance?
What Is Performance Technology?
Interpreting the Performance Improvement Terrain
Principles of Performance Technology
Using RSVP+
Work Environment
How We Think-System, Systematic, Systemic
System Viewpoint
Thinking Systemically
Systematic Approach
HPT as the Integrator
Conclusion: Lessons of the Performance Technology Landscape
Where to Go Next
AuthorsG+& Picks
The Worker: Individual/Team Level
Summary of the Technology
Approach
Problem Solving
Observation
Helpful Models and Tools
Total Performance System
The Performance Map
Tip of the Iceberg
Other Models and Tools
Troubleshooting the Human Performance System
Solutions: Typical Examples at the Individual Level
Evaluation
Identify the Business Requirements
Evaluation Planning
Application Exercise
Conclusion
Where to Go Next
AuthorsG+& Picks
The Work Process Practice Level
Summary of the Technology
Signals That Point to Work-Level Performance
Approach
Process
Critical Process Issue
Practices
Maps: Making It Visible
Culture Map
Flowcharts
Time and motion Workflow
Swim Lanes
Day in the Life
Practices: The Missing Link
Application Exercise
Conclusion
Where to Go Next
AuthorsG+& Picks
The Workplace: Organizational Level
Summary of the Technology
Signals That Point to Organization Level Performance
Approach
Critical Business Issue
Environmental Scan
Internal Scan
Link to Critical Business Issues
Organizational Politics
What Is the Gap: Desired Versus Current Business Results
Conduct a Requirements Audit for Organizational Results
Is Anyone Achieving the Desired Results Already?
Problem Solving
Alignment
Interpret Your Findings
Select Solutions
Bedside Manner
Additional Organizational Alignment Models and Job Aids
Gaining Ownership of Analysis, Solution, and Implementation Planning
Being Persuasive at a Distance
ConsultantG+&s Role in Implementation
Management Practices for High Performance
True Tales from the Trenches
Application Exercise
Conclusion
Where to Go Next
AuthorsG+& Picks
Implementation: Weaving Performance into the Organization
Why This Chapter?
Implementation Defined
Implementing a New Law
From Episodic to Systemic Implementation
Implementation Failure Versus Implementation Success
How to Make an Implementation Stick
Conclusion
Where to Go Next
AuthorsG+& Picks
What We Do
Systematic Approach
Key Terms
System
Systems
Systemic
Components of the Systematic Approach
Identify Issue
Define Result
Conduct Performance Analysis
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