Human Resources Management in the Hospitality Industry

ISBN-10: 0470084804
ISBN-13: 9780470084809
Edition: 2009
List price: $133.95 Buy it from $4.25
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Description: This is a hospitality human resources text that takes a "Human Resources Administration" approach to the topic. It is a comprehensive coverage of the role of human resources focusing on the legislation, regulations and legal compliance that impact  More...

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Book details

List price: $133.95
Copyright year: 2009
Publisher: John Wiley & Sons, Incorporated
Publication date: 3/7/2008
Binding: Hardcover
Pages: 504
Size: 7.75" wide x 9.25" long x 1.25" tall
Weight: 2.530
Language: English

This is a hospitality human resources text that takes a "Human Resources Administration" approach to the topic. It is a comprehensive coverage of the role of human resources focusing on the legislation, regulations and legal compliance that impact employment. By presenting the material with a focus on the administration of human resource policies, coupled with relevant, current and numerous examples from all types of hospitality operations, it prepares the reader to manage their workforce effectively for the benefit of both the operation and the employee.

Preface
Overview Of Human Resources Management
Introduction to Human Resources in the Hospitality Industry
Overview of Hospitality Industry
Managing Human Resources in the Organization
Human Resources Activities
Diversity in the Hospitality Workplace
Specific Human Resources Responsibilities
Human Resources Terms
For Your Consideration
Case Study: Human Resources Management in Action
Internet Activities
Endnote
The Legal Environment of Human Resources Management
Employment Law
The Government's Role in the Management of Human Resources
A Manager's Review of Significant Employment Legislation
The International Legal Environment for Multinational Hospitality Companies
The Special Role of the Hospitality Unit Manager
Human Resources Terms
For Your Consideration
Case Study: Human Resources Management in Action
Internet Activities
Human Resources Management: Policies and Procedures
HR Policy and Procedures Activities
Steps in HR Policy and Procedures Development
Review for Legal Compliance
Applying Advanced Technology to HR Policies and Procedures
HR Policies and Procedures Documentation and Record Keeping
Human Resources Terms
For Your Consideration
Case Study: Human Resources Management in Action
Internet Activities
Securing Human Resources
Employee Recruitment and Selection
Factors Affecting Recruiting Efforts
The Search for Qualified Employees
Factors Affecting Selection Efforts
Negligent Hiring
Job Offers
Human Resources Terms
For Your Consideration
Case Study: Human Resources Management in Action
Internet Activities
First Impressions and an Ethical Foundation
The New Employee Adaptation Process
Orientation Programs and Procedures
Employee Handbooks.
Mentoring Programs
Human Resources and Ethical Concerns
Human Resources Terms
For Your Consideration
Case Study: Human Resources Management in Action
Internet Activities
Endnotes
Human Resources In Action
Planning Training Programs
Introduction to Training
Learning Principles Drive Training Principles
Focus on the Trainer
Use a Formal Training Process
Human Resources Terms
For Your Consideration 209
Case Study: Human Resources Management in Action
Internet Activities
Delivering and Evaluating Training Programs
Introduction to Individual On-Job Training
Steps in On-Job Training
Other Individual Training Methods
Introduction to Group Training
Preparing for Group Training
Facilitating Group Training Sessions
Training Evaluation
Human Resources Terms
For Your Consideration
Case Study: Human Resources Management in Action
Internet Activities
Endnote
Compensation Programs
Compensation Management
Legal Aspects of Compensation Management
Direct Financial Compensation
Indirect Financial Compensation
Nonfinancial Compensation
Human Resources Terms
For Your Consideration
Case Study: Human Resources Management in Action
Internet Activities
Performance Management and Appraisal
Performance Management
Progressive Discipline
Behavior Improvement Tactics
Employee Separation
Legal Considerations of Performance Management and Appraisal
Human Resources Terms
For Your Consideration
Case Study: Human Resources Manage

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