Becoming a Master Manager A Competing Values Approach

ISBN-10: 0470050772
ISBN-13: 9780470050774
Edition: 4th 2007 (Revised)
List price: $131.95
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Description: Becoming a Master Manager is an effective tool for stimulating thinking and building management skills. It takes readers through some of the social and intellectual challenges that managers encounter everyday, the most prominent being pulled by  More...

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Book details

List price: $131.95
Edition: 4th
Copyright year: 2007
Publisher: John Wiley & Sons, Incorporated
Publication date: 8/28/2006
Binding: Paperback
Pages: 400
Size: 7.50" wide x 9.25" long x 0.50" tall
Weight: 1.188
Language: English

Becoming a Master Manager is an effective tool for stimulating thinking and building management skills. It takes readers through some of the social and intellectual challenges that managers encounter everyday, the most prominent being pulled by competing demands and having to play many roles simultaneously. This book uses the Competing Values Framework as a structure for building management skills.

Robert E. Quinn (Ann Arbor, MI) is a professor at the University of Michigan and an expert on organizational behavior and human resource management issues. His books include Beyond Rational Management, Becoming a Master Manager, and Deep Change.

The Competing Values Approach to Management
The Evolution of Management Models
1900-1925: The Emergence of the Rational Goal Model and the Internal Process Model
1926-1950: The Emergence of the Human Relations Model
1951-1975: The Emergence of the Open Systems Model
1976-Today: The Emergence of "Both-And" Assumptions
Action Imperatives: Collaborate, Control, Compete, Create
The Use of Opposing Models
Behavioral Complexity and the Effectiveness of Managerial Leaders
Becoming a Manager: The Need for New Competencies
The Eight Roles at Different Organization Levels
Identifying the Core Competencies
Organizing the Learning Process
Critical Thinking
Assessment: Going Public with Your Reasoning
Learning: Managing Information Through Critical Thinking
Analysis: Argument Mapping
Practice: Providing Warrants
Application: Reflected Best-Self Portrait
Conclusions
Assignment: Course Preassessment
The Mentor Role
Understanding Self and Others
Assessment: Anchors and Oars
Learning: Understanding Self and Others
Analysis: Using the Johari Window to Analyze Behavior
Practice: Practicing Receiving Feedback
Application: Soliciting Feedback
Communicating Effectively
Assessment: Communication Skills
Learning: Communicating Effectively
Analysis: Using the Left-Hand Column to Develop Your Communication Skills
Practice: Working in the Left-Hand Column: Stacy Brock and Terry Lord
Application: Developing Your Reflective Listening Skills
Developing Employees
Assessment: Assumptions About Performance Evaluations
Learning: Developing Employees
Analysis: United Chemical Company
Practice: What Would You Include in the Performance Evaluation?
Application: The Mentor at Work
The Facilitator Role
Building Teams
Assessment: Are You a Team Player?
Learning: Building Teams
Analysis: Stay-Alive Inc.
Practice: "Students as Customers" Task Force
Application: Team-Building Action Plan
Using Participative Decision Making
Assessment: Meeting Evaluation
Learning: Using Participative Decision Making
Analysis: Decisions by the Group
Practice: Ethics Task Force
Application: Meeting Management
Managing Conflict
Assessment: How Do You Handle Conflict?
Learning: Managing Conflict
Analysis: Zack's Electrical Parts
Practice: Win as Much as You Can
Application: Managing Your Own Conflicts
The Monitor Role
Managing Information Overload
Assessment: Data Overload and Information Gaps
Learning: Managing Information Overload
Analysis: Using the Traffing Method to Channel Information
Practice: Monitoring Your Performance by Inviting Feedback
Application: Directing Your Own Information Traffic
Analyzing Core Processes
Assessment: Linking Critical Outcomes and Core Processes
Learning: Analyzing Core Processes
Analysis: Can this Process Be Improved?
Practice: A Better Process for Handling Small-Business Loan Applications
Application: Mapping and Improving a Process Yourself
Measuring Performance and Quality
Assessment: Identifying Appropriate Performance Criteria
Learning: Measuring Performance and Quality
Analysis: Improving Performance in the Health Care Industry
Practice: Developing Education Performance Metrics
Application: Developing Performance Metrics for Your Job
The Coordinator Role
Managing Projects
Assessment: Project Planning
Learning: Managing Projects
Analysis: Planning a Training Course
Practice: The Job Fair
Application: Managing Your Own Project
Designing Work
Assessment: Your Ideal Work Situation
Learning: Designing Work
Analysis: What's My Job Design?
Practice: Redesigning Work
Application: Designing the Work Team
Managing Across Functions
Assessment: Mapping Your Organization
Learning: Managing Across Functions
Analysis: Errors in the Design?
Practice: Student Orientation
Application: Examining a Cross-Functional Team
The Director Role
Developing and Communicating a Vision
Assessment: Origins of Personal Vision
Learning: Developing and Communicating a Vision
Analysis: Vision During Challenging Times
Practice: PeopleSoft After the Founder
Application: Crafting Your Personal Vision Statement
Setting Goals and Objectives
Assessment: Personal Goals
Learning: Setting Goals and Objectives
Analysis: MBO Is Not for Me
Practice: Creating an Implementation Plan
Application: Writing Your Own MBO
Designing and Organizing
Assessment: Design and Desired Outcomes
Learning: Designing and Organizing
Analysis: Designing and Organizing as a Result of Changing Technology
Practice: Designing a Collaborative Relationship
Application: Understanding the Design and Organization of Your Company
The Producer Role
Working Productively
Assessment: When Are You the Most Productive and Motivated?
Learning: Working Productively
Analysis: When Are Your Colleagues the Most Productive and Motivated?
Practice: Feeling Dead-Ended
Application: Creating Your Own Strategy for Increasing Personal Productivity and Motivation
Fostering a Productive Work Environment
Assessment: Factors Contributing to a Productive Work Environment
Learning: Fostering a Productive Work Environment
Analysis: The Case of Michael Simpson
Practice: The Same Old Job
Application: Understanding Organizational Reward Systems
Managing Time and Stress/Balancing Competing Demands
Assessment: Organizational Stressors
Learning: Managing Time and Stress/Balancing Competing Demands
Analysis: Wasting Time
Practice: Clarify Your Values
Application: Improving Your Stress and Time Management
The Innovator Role
Living with Change
Assessment: Personal Acceptance of Change
Learning: Living with Change
Analysis: Living with Change and the Power of Purpose
Practice: The Power of Purpose Revisited
Application: Providing Help
Thinking Creatively
Assessment: Are You a Creative Thinker?
Learning: Thinking Creatively
Analysis: Creativity and Managerial Style
Practice: Creative-Relevant Skills
Application: New Approaches to the Same Old Problem
Managing Change
Assessment: Changes in My Organization
Learning: Managing Change
Analysis: Reorganizing the Legal Division
Practice: Force Field Analysis
Application: Planning a Change
The Broker Role
Building and Maintaining a Power Base
Assessment: Who Is Powerful?
Learning: Building and Maintaining a Power Base
Analysis: "I Hope You Can Help Me Out": Don Lowell Case Study
Practice: The Big Move
Application: Building Your Power Base by Changing Your Influence Strategy
Negotiating Agreement and Commitment
Assessment: How Effective Are You at Negotiating Agreement?
Learning: Negotiating Agreement and Commitment
Analysis: Your Effectiveness as a Negotiator
Practice: Standing on the Firing Line
Application: Negotiating at Work
Presenting Ideas
Assessment: The Presenter's Touch: You May Have It but Not Know It
Learning: Presenting Ideas
Analysis: Applying SSSAP
Practice: SSSAP: A Document of Your Choice
Application: You Be the Speaker
Integration and the Road to Mastery
Assessment: Reexamining Your Profile
Understanding the Developmental Process
The Profile of a Master Manager
The Possibility of Self-Improvement
Analysis: The Transcendence of Paradox
Practice: The Evaluation Matrix
Application: Your Strategy for Mastery
A Competing Values Reading List
Index

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