Crisis Manager Facing Disasters, Conflicts, and Failures

ISBN-10: 0415892317

ISBN-13: 9780415892315

Edition: 2nd 2012 (Revised)

Authors: Otto Lerbinger

List price: $79.95 Buy it from $48.16 Rent it from $39.98
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Description:

Responding to the era of crises in which we now live, The Crisis Manager offers wise counsel for anticipating and responding to crises as well as taking the steps required to reduce the impact of these events. Spotlighting the reality of crisis at levels ranging from local to global, author Otto Lerbinger helps readers understand the approaches and ways of thinking required for successful crisis management in today#xE2;#xAC;"s world. As no organization or individual is immune from crisis, he guides managers to make good decisions under conditions of high uncertainty, and to consider the interests not only of stockholders but also of a wide variety of stakeholders. With a focus on the threat of crises to an organization#xE2;#xAC;"s most valuable asset #xE2;#xAC;#x1C; its reputation #xE2;#xAC;#x1C; The Crisis Manager covers: Preparation for crisis, including crisis communication planning Physical crises #xE2;#xAC;#x1C; natural, biological, and technological "Human climate" crises, stemming from targeted attacks on an organization#xE2;#xAC;"s policies, actions, or physical holdings Crises due to management failure, including mismanagement, skewed values, deception, and misconduct New to this second edition are the use of social media in crisis management, and chapters on image restoration strategies and crises stemming from mismanagement, as well as a comprehensive updating of the entire work. Real-world case studies provide examples of what worked and what did not work, and the reasons why. Written for present and future crisis managers in all types of businesses and organizations, this resource will be required reading for managers at all levels, as it prepares them for their crucial roles as decision makers. #xE3;#xAC;#xAC;
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Book details

List price: $79.95
Edition: 2nd
Copyright year: 2012
Publisher: Routledge
Publication date: 11/3/2011
Binding: Paperback
Pages: 400
Size: 6.00" wide x 9.00" long x 0.75" tall
Weight: 1.188
Language: English

Preparing For an Era of Crises
An Era of Crises
Risk Management: Preparing For the Worst
Crisis Communication -- The Basics
Image Restoration Strategies in Crisis Communication
Crises of the Physical Environment
Natural Crises
Biological Crises
Technological Crises
Confrontation Crises
Crises of Malevolence
Crises of Management Failure
Crises of Mismanagement
Crises of Skewed Management Values
Crises of Deception
Crises of Management Misconduct
Conclusions
Learning from Crises
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