Business Process Management

ISBN-10: 0415641764
ISBN-13: 9780415641760
Edition: 3rd 2014 (Revised)
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Description: Management is awash with performance improvement "brands" that promise ambitious results. But which framework is right for your workflow? Quality Management or Statistical Process Control? TPS or Six Sigma? Business Process Management frees  More...

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Book details

Edition: 3rd
Copyright year: 2014
Publisher: Taylor & Francis Group
Publication date: 1/15/2014
Binding: Paperback
Pages: 688
Size: 7.00" wide x 9.75" long x 1.50" tall
Weight: 3.124
Language: English

Management is awash with performance improvement "brands" that promise ambitious results. But which framework is right for your workflow? Quality Management or Statistical Process Control? TPS or Six Sigma? Business Process Management frees organizational leaders from faddish frameworks and confusion. The success of this huge bestseller is its application of common sense to the essentials of process improvement. It’s an amalgamation of all the previous approaches without the need for total prescription to one framework or obfuscating complications. The result: managers or students are equipped with a fundamental understanding of the bedrock principles of process improvement. The no-nonsense clarity of Jeston and Nelis’ approach has helped literally thousands of businesses successfully implement a BPM project. NEW TO THIS EDITION: New and revised case studies throughoutEnhanced pedagogy: now includes learning outcomes, chapter topics, learning objectives, highlighted key points, chapter summaries, critical discussion points and self-test questionsNew chapters on questions that have become more crucial since the second edition’s publication: How should you start—top-down or bottom-up? Should we be customer-centric? How does BPM link to today’s most pertinent management and technology issues? What are the critical success factors? Due to popular demand, a new and expanded section on IT in BPM Brand new companion website including slides and assignment answers!  

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