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List of illustrations | |
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The Sport Management Challenge and the Branded and Licensed Sport Product Industry | |
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Introduction | |
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So you want to work in sport? How's your brand? | |
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Check the stats | |
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Inside look: China's Michael Jordan wants you (to buy his shoes) | |
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Historical perspectives | |
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Defining organizations and management in sport | |
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Understanding management and its relationship to sport | |
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Management as shared responsibility | |
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The new sport management environment | |
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Quality | |
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Innovation | |
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Speed and flexibility | |
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Sustainable growth | |
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Integrity | |
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Applying management theories to the branded and licensed product industry | |
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Influential early ideas | |
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More recent contributions | |
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Epilogue: UA for her | |
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Summary | |
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Management exercise: Linsanity™ (or maybe Linderella™)? | |
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Questions for you to consider | |
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Globalization and Ethics and International and Olympic Sport Industry Segments | |
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Introduction | |
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Check the stats | |
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International sport: an overview | |
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Inside look: I go to Rio | |
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The globalization of sport | |
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The organization of the Olympic Movement and other key international sport organizations | |
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Sport organizations pursuing global markets | |
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Social responsibility and ethics | |
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Socially responsible organizations | |
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Two views of social responsibility | |
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Ethical conduct of individuals | |
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The diversity challenge | |
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Guidelines for managing diversity | |
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Epilogue: red, white, and blue - but made in China | |
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Summary | |
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Management exercise: these colors don't run - mercenary athletes? | |
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Questions for you to consider | |
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Information Technology (IT) Management and the Sport Media | |
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Introduction | |
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Check the stats | |
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Inside look: ESPN and navigating the multi-platform world | |
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The sport media industry segment | |
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Improved performance through information technology (IT) | |
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Information technology (IT) | |
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Information systems | |
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Organization-wide feedback on performance | |
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Enhanced communication through IT | |
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Product and service innovations through IT | |
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The management challenges of IT | |
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The need to convert data into information | |
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Ensuring information is on "TRAC" | |
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Information overload and poor systems mismanagement | |
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The continuous training challenge | |
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The question of security | |
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Negative consequences of IT growth in sport | |
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Epilogue: tweeting for dollars | |
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Summary | |
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Management exercise: Pro Sports Collectibles | |
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Questions for you to consider | |
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Developing Goals and School and Youth Sports | |
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Introduction | |
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Check the stats | |
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Inside look: SSM - the patron saint of prep hockey | |
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Developing effective goals | |
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Specific enough for focus and feedback | |
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Meaningful enough to motivate | |
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Accepted by the participants | |
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Realistic yet challenging | |
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Time-framed | |
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Why goals improve performance | |
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Blueprint for performance | |
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Basis for feedback | |
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Focus attention on the right agenda | |
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Basis for cooperation and teamwork | |
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Criteria for decisions | |
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Problems with goals | |
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Measurability | |
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Stress | |
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Too narrow a focus | |
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Too many goals | |
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Guidelines for creating a goal-based organization | |
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Network | |
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Prioritize among specific goals | |
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Benchmarking: set goals from the outside in | |
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Build in flexibility | |
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Epilogue: vision again, but this time with soccer | |
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Summary | |
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Management exercise: land of the free (except for youth soccer players) | |
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Questions for you to consider | |
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Decision Making and the Health and Fitness Industry | |
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Introduction | |
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Check the stats | |
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Inside look: work it out | |
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The health and fitness industry | |
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Decision making in the sport organization | |
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The decision-making process | |
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Six decision steps | |
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The decision maker | |
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Groups and decision making | |
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Advantages and disadvantages of involving others | |
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Levels of involvement in the decision-making process | |
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Groupthink: a potential problem with group decisions | |
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Ethics and decision making | |
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Epilogue: the Walmart of fitness clubs | |
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Summary | |
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Management exercise: teams at Mile High Performance Fitness Clubs | |
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Questions for you to consider | |
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Strategic Management and the Sport Facilities Industry | |
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Introduction | |
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Check the stats | |
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Inside look: can a minor league ballpark anchor a downtown renaissance? | |
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Sport facility management | |
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Managing the various types of sport facilities | |
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The role of the sport facility manager | |
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The strategic management approach to planning | |
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establishing the organization's direction | |
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analyzing the situation - comparing the organization to its environment | |
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developing strategy | |
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implementing strategy | |
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ensuring strategic control | |
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Continuous improvement | |
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Service quality | |
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Summary | |
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Management exercise: hoop hysteria | |
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Questions for you to consider | |
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Designing the Organization and the Sport Agency Industry | |
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Introduction | |
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Check the stats | |
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Inside look: knocking on heaven's door | |
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Sport agency defined | |
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Historical influences | |
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Ethics and sport agency | |
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Organizational design and sport agency | |
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The essential elements in organizational design | |
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Traditional models of organizational design | |
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Flexible models of organizational design | |
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Teamwork | |
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Conditions for effective teams | |
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The challenge of converting to team-based work | |
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Teamwork: the bottom line | |
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Epilogue: nice guys finish … | |
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Summary | |
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Management exercise: golf�s Mr. 100 | |
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Questions for you to consider | |
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Motivation and Leadership and Intercollegiate Athletics | |
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Introduction | |
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Check the stats | |
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Inside look: is the BCS "Fiesta" over? | |
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The intercollegiate athletics sport industry segment | |
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Establishment and evolution | |
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Understanding performance motivation | |
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Goal theory | |
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Reinforcement theory | |
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Needs theory | |
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Expectancy theory | |
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Theory into practice: creating a high-performance work environment | |
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Engaging, challenging goals | |
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Training | |
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Performance incentives: creating a stake in achieving success | |
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Involving employees: sharing responsibility for performance | |
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The leadership factor | |
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The psychology of the leader | |
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The power of expectations | |
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Leadership behavior | |
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Leadership and communication | |
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Summary | |
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Management exercise: Pac-10 + 2 + ? = >? | |
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Questions for you to consider | |
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Human Resource Management and the Tour Sport Industry | |
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Introduction | |
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Check the stats | |
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Inside look: can Stephen get a job? | |
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The tour sport industry segment | |
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Human resources in sport organizations | |
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The importance of human resource management | |
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Human resource management systems | |
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Human resource planning | |
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Job analysis: assessing current capabilities | |
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Position descriptions | |
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Understanding strategic requirements | |
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Formulating and implementing the human resource management strategy | |
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Staffing | |
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Recruiting new employees | |
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The selection process | |
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Training and development | |
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Selecting the most appropriate instructional approaches | |
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The fundamentals of effective learning | |
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Performance evaluation | |
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Performance evaluation formats | |
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Performance evaluation and equal employment opportunities | |
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Compensation | |
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Base pay | |
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Performance-based pay | |
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Benefits and other non-financial compensation | |
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Employee wellness | |
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Safety and the U.S. government | |
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Alcohol and substance abuse | |
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A wellness approach to employee health | |
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Employee relations | |
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Unions and collective bargaining | |
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Sexual harassment | |
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Americans with Disabilities Act | |
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Family and Medical Leave Act | |
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Summary | |
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Management exercise: you are Stephen Paul | |
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Questions for you to consider | |
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Managing Change and the Professional League Sport Industry | |
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Introduction | |
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Check the stats | |
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Inside look: America's game | |
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The challenge of change in professional sports | |
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Professional league sports: an overview | |
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Understanding change in sport organizations | |
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Categories of change in professional sport | |
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The domino effect of change | |
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Identifying the change | |
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Developing the vision | |
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Force field analysis | |
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Implementing the change process | |
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unfreezing - reducing the resistance to change | |
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the actual change | |
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refreezing/re-architecting | |
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Managing continuous change | |
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The "calm waters" versus "white-water rapids" metaphors | |
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Thriving on chaos: the innovative organization | |
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The learning organization | |
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Epilogue: MLS International | |
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Summary | |
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Management exercise: Goodell to great | |
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Questions for you to consider | |
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References | |
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Index | |