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| Foreword | |
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| Preface | |
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| Acknowledgments | |
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| W. Edwards Deming--the Man and His Mission | |
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| W. Edwards Deming: A Biographical Note | |
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| The Deming "Four-Day": A Seminar Begins | |
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| An Introduction to the Fourteen Points, the Seven Deadly Diseases, and Some Obstacles | |
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| The Parable of the Red Beads | |
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| The Deming Management Method | |
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| Point One: Create Constancy of Purpose for the Improvement of Product and Service | |
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| Point Two: Adopt the New Philosophy | |
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| Point Three: Cease Dependence on Mass Inspection | |
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| Point Four: End the Practice of Awarding Business on Price Tag Alone | |
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| Point Five: Improve Constantly and Forever the System of Production and Service | |
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| Point Six: Institute Training and Retraining | |
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| Point Seven: Institute Leadership | |
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| Point Eight: Drive Out Fear | |
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| Point Nine: Break Down Barriers Between Staff Areas | |
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| Point Ten: Eliminate Slogans, Exhortations, and Targets for the Workforce | |
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| Point Eleven: Eliminate Numerical Quotas | |
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| Point Twelve: Remove Barriers to Pride of Workmanship | |
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| Point Thirteen: Institute a Vigorous Program of Education and Retraining | |
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| Point Fourteen: Take Action to Accomplish the Transformation | |
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| The Seven Deadly Diseases and Some Obstacles | |
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| Doing It with Data | |
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| Making Deming Work | |
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| The Deming Prize | |
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| Shifting Gears: Ford Motor Company, Dearborn, Michigan | |
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| Spreading the Deming Word: Growth Opportunity Alliance of Greater Lawrence, Lawrence, Massachusetts | |
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| Deming to the Rescue: Malden Mills, Lawrence, Massachusetts | |
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| Adopting the New Philosophy: Honeywell Information Systems, Lawrence Manufacturing Operation, Lawrence, Massachusetts | |
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| Toward a Critical Mass: American Telephone & Telegraph, Merrimack Valley Works, North Andover, Massachusetts | |
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| The Philadelphia Model: Philadelphia Area Council for Excellence, Philadelphia, Pennsylvania | |
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| The Evolution of a "Demingized" Company: Janbridge, Inc., Philadelphia, Pennsylvania | |
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| The Transformation of an American Manager: Microcircuit Engineering Corporation, Mt. Holly, New Jersey | |
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| Lew Springer--The Role of a Zealot: Campbell Soup Company, Camden, New Jersey | |
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| Epilogue | |
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| Chapter Notes | |
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| Index | |