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Deming Management Method

ISBN-10: 0399550003
ISBN-13: 9780399550003
Edition: N/A
Authors: Mary Walton
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Book details

List price: $18.00
Publisher: Penguin Publishing Group
Publication date: 11/1/1988
Binding: Paperback
Pages: 288
Size: 6.00" wide x 9.25" long x 0.75" tall
Weight: 0.880
Language: English

Foreword
Preface
Acknowledgments
W. Edwards Deming--the Man and His Mission
W. Edwards Deming: A Biographical Note
The Deming "Four-Day": A Seminar Begins
An Introduction to the Fourteen Points, the Seven Deadly Diseases, and Some Obstacles
The Parable of the Red Beads
The Deming Management Method
Point One: Create Constancy of Purpose for the Improvement of Product and Service
Point Two: Adopt the New Philosophy
Point Three: Cease Dependence on Mass Inspection
Point Four: End the Practice of Awarding Business on Price Tag Alone
Point Five: Improve Constantly and Forever the System of Production and Service
Point Six: Institute Training and Retraining
Point Seven: Institute Leadership
Point Eight: Drive Out Fear
Point Nine: Break Down Barriers Between Staff Areas
Point Ten: Eliminate Slogans, Exhortations, and Targets for the Workforce
Point Eleven: Eliminate Numerical Quotas
Point Twelve: Remove Barriers to Pride of Workmanship
Point Thirteen: Institute a Vigorous Program of Education and Retraining
Point Fourteen: Take Action to Accomplish the Transformation
The Seven Deadly Diseases and Some Obstacles
Doing It with Data
Making Deming Work
The Deming Prize
Shifting Gears: Ford Motor Company, Dearborn, Michigan
Spreading the Deming Word: Growth Opportunity Alliance of Greater Lawrence, Lawrence, Massachusetts
Deming to the Rescue: Malden Mills, Lawrence, Massachusetts
Adopting the New Philosophy: Honeywell Information Systems, Lawrence Manufacturing Operation, Lawrence, Massachusetts
Toward a Critical Mass: American Telephone & Telegraph, Merrimack Valley Works, North Andover, Massachusetts
The Philadelphia Model: Philadelphia Area Council for Excellence, Philadelphia, Pennsylvania
The Evolution of a "Demingized" Company: Janbridge, Inc., Philadelphia, Pennsylvania
The Transformation of an American Manager: Microcircuit Engineering Corporation, Mt. Holly, New Jersey
Lew Springer--The Role of a Zealot: Campbell Soup Company, Camden, New Jersey
Epilogue
Chapter Notes
Index

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