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Outstanding! 47 Ways to Make Your Organization Exceptional

ISBN-10: 0399156402
ISBN-13: 9780399156403
Edition: 2010
Authors: John G. Miller
List price: $21.95 Buy it from $3.00
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Description: Informed by Miller's personal commitment to the power of personal accountability and enlivened by compelling true stories, this book identifies the principles and behaviours that distinguish outstanding organizations from others and provides readers  More...

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Book details

List price: $21.95
Copyright year: 2010
Publisher: Penguin Publishing Group
Publication date: 1/7/2010
Binding: Paperback
Pages: 224
Size: 5.75" wide x 8.50" long x 1.00" tall
Weight: 0.748
Language: English

Informed by Miller's personal commitment to the power of personal accountability and enlivened by compelling true stories, this book identifies the principles and behaviours that distinguish outstanding organizations from others and provides readers with ways to integrate these concepts into their own companies.

Introduction
Be Fast
Be Humble
Keep the Mission "Top of Mind"
Get Actions in Line with Values
See Everyone as a Customer
Fight the Fat-In Good Times or Bad
Give People Tools, Not Slogans
Make Meetings Meaningful
Speak Up!
Set the Cultural Tone
Don't Speak in Code
Value Ideas over Politics
Forgive Mistakes
Compete with Competitors, Not Each Other
Do What You Promise
Hire Character
Believe or Leave
Make No Excuses!
Celebrate
Be Flexible: Put People Before Policies
Succeed with What You Have
Work!
Remember, People Want to Win
Never Forget Who Pays the Bills
Manage!
Stand Behind Your Stuff
Develop Managers
Let Every Player Count
Speak Well: Make the Right Impression
Choose to Change
Have the Right People Make the Right Decisions
Elevate the Conversation
Fire Customers! (If Necessary)
Train
Encourage One Another
Listen in All Directions
Coach, Moment to Moment
Be Coachable
Someone Needs to Be the Boss
Seek No Culprits
Skip the Vision Thing
Treat Vendors like People
Stay Alarmed
Tend to the Little Things
Put Performance Before Titles
Don't Stagnate: Turnover Can Be a Good Thing
Try! Risk! Grow!
Be Outstanding
The Story Behind the Story

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