QBQ! the Question Behind the Question Practicing Personal Accountability at Work and in Life

ISBN-10: 0399152334
ISBN-13: 9780399152337
Edition: 2004
List price: $20.00 Buy it from $1.99
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Description: Who Moved My Cheese?showed readers how to adapt to change. Fish!helped raise flagging morale. Executionguided readers to overcome the inability to get things done. QBQ! The Question Behind the Question, already a phenomenon in its  More...

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Book details

List price: $20.00
Copyright year: 2004
Publisher: Penguin Publishing Group
Publication date: 9/9/2004
Binding: Hardcover
Pages: 160
Size: 6.00" wide x 8.50" long x 0.50" tall
Weight: 0.638
Language: English

Who Moved My Cheese?showed readers how to adapt to change. Fish!helped raise flagging morale. Executionguided readers to overcome the inability to get things done. QBQ! The Question Behind the Question, already a phenomenon in its self-published edition, addresses the most important issue in business and society today: personal accountability. The lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability. The solution involves an entirely new approach. We can no longer ask, "Who dropped the ball?" "Why can't they do their work properly?" or "Why do we have to go through all these changes?" Instead, every individual has to ask the question behind the question: "How can I improve this situation?" "What can I contribute?" or "How can I make a difference?" Succinct, insightful, and practical, QBQ! The Question Behind the Questionprovides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change.

John G. Miller is the founder of QBQ, Inc., an organizational development firm dedicated to making personal accountability a core value for companies and individuals. Miller gives some one hundred keynote speeches a year and, along with a nationwide network of QBQ-trained consultants, has brought his message to countless corporations including American Express, Blockbuster, Wells Fargo, Verizon Wireless, Merck, and ConAgra.

Introduction : what ever happened to ...
A picture of personal accountability
Making better choices
QBQ! The question behind the question
Don't ask "why?"
The victim
"Why is this happening to me?"
"Why do we have to go through all this change?"
"Why don't they communicate better?"
Don't ask "when?"
Procrastination : the friend of failure
"When will we get more tools and better systems?"
"When are we going to hear something new?"
Don't ask "who?"
A poor sailor blames the wind
Silos
Beat the ref
"Who dropped the ball?"
Ownership
The foundation of teamwork
Making accountability personal : all QBQs contain an "I"
I can only change me
"He didn't, I did"
"When will others walk their talk?"
An integrity test
The power of one
A QBQ twist
Will the real role models please stand up!
Practicing personal accountability : all QBQs focus on action
The risk of doing nothing
"Thanks for shopping at the Home Depot!"
Leaders at all levels
The cornerstone of leadership
Leaders are not problem solvers
A great list of lousy questions
The spirit of the QBQ
Wisdom
We buy too many books
A final picture
The motor of learning

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