Fierce Leadership A Bold Alternative to the Worst Best Practices of Business Today

ISBN-10: 038552904X

ISBN-13: 9780385529044

Edition: N/A

Authors: Susan Scott

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Book details

List price: $23.00
Publisher: Crown Publishing Group
Publication date: 1/11/2011
Binding: Paperback
Pages: 336
Size: 5.50" wide x 8.00" long x 0.75" tall
Weight: 0.506
Language: English

Susan Scott maintains and international consulting practice through her firm, Fierce Conversations Inc., which provides Fierce Leadership, and Fierce Coaching programs to CEO's and executives. For fourteen years, she ran think tanks and seminars for business leaders through The Executive Committee (TEC) International. Scott was raised in Tennessee and now lives in Seattle, Washington.

Introduction
What Fresh Hell Is This?
Squid Eye
Spotting the Tells
Memo to Leaders
What Are You Practicing?
The Purpose of This Book
The Idea of Fierce
Why Fierce?
What Is "Fierce" Leadership?
Where to Begin?
From 360-Degree Anonymous Feedback to "365" Face-to-Face Feedback
A Dangerous Idea
Practicing Squid Eye
What Were We Thinking?
The Fierce Practice: "365" Face-to-Face Feedback
Praising with Courage and Skill
Taking It to the Organization
Personal Action Plan
Conclusion
From Hiring for Smarts to Hiring for Smart+Heart
The "Firm"
The Business Crisis That Smarts Can't Solve
Practicing Squid Eye
What Were We Thinking?
If You're Still Not Convinced, Think Nobel Prize
Your Most Valuable Currency
The Fierce Practice: Hire Smart+Heart People
The Smart+Heart Interview
Taking It to the Organization
Personal Action Plan
Conclusion
From Holding People Accountable to Modeling accountability and Holding People Able
Who's Accountable?
Non Est Mea Culpa
The Victim Context
Are You In or Out of the Cave?
Justified "Victim"
Practicing Squid Eye
What Were We Thinking?
The Fierce Practice: Model Accountability. Hold People Able
Taking It to the Organization
Personal Action Plan
Conclusion
From Employee Engagement programs to Actually Engaging Employees
The State of Engagement
What Matters Anywhere Matters Everywhere
Practicing Squid Eye
What Were We Thinking?
The Fierce Practice: Include! Engage!
Taking It to the Organization
Personal Action Plan
Conclusion
From Customer Centricity to Customer Connectivity
The Trouble with Customers
The House Feels Cold
Happens Every Day!
Practicing Squid Eye
What Were We Thinking?
The Fierce Practice: Customer Connectivity
Mineral Rights with Customers
Taking It to the Organization
Personal Action Plan
Conclusion
From Legislated Optimism to Radical Transparency
What Is Legislated Optimism?
For the Rhythm of Your Home
Practicing Squid Eye
What Were We Thinking?
Letting the Fresh Air into the Room
The Fierce Practice: Radical Transparency
Interrogating Reality Through Beach Ball Meetings
Taking It to the Organization
Personal Action Plan
Conclusion
Conclusion: Crossing the Bold Line
Acknowledgments
Recommended Reading
Index
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