Supervision Concepts and Practices of Management

ISBN-10: 032459092X
ISBN-13: 9780324590920
Edition: 11th 2010
List price: $287.95
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Book details

List price: $287.95
Edition: 11th
Copyright year: 2010
Publisher: Cengage South-Western
Publication date: 2/13/2009
Binding: Paperback
Pages: 608
Size: 7.75" wide x 9.75" long x 0.75" tall
Weight: 2.244
Language: English

Stephen L. Herman is a retired electrician and teacher with more than 30 years of experience to his credit. A seasoned author, his reader-friendly textbooks on electricity and mathematics are popular with students and instructors alike. For two decades Mr. Herman was lead instructor for the Electrical Technology Curriculum at Lee College in Baytown, Texas, where he received an Excellence in Education Award from the Halliburton Education Foundation. He also taught at Randolph Community College in Asheboro, N.C., for nine years and helped establish an electrical curriculum for Northeast Texas Community College in Mount Pleasant, Texas. His additional publications include ELECTRIC MOTOR CONTROL, ELECTRICITY AND CONTROLS FOR HVAC/R, INDUSTRIAL MOTOR CONTROLS, UNDERSTANDING MOTOR CONTROLS, ELECTRONICS FOR ELECTRICIANS, ELECTRICAL WIRING INDUSTRIAL, ALTERNATING CURRENT FUNDAMENTALS, DIRECT CURRENT FUNDAMENTALS, ELECTRICAL STUDIES FOR TRADES, ELECTRICAL PRINCIPLES, ELECTRICAL TRANSFORMERS AND ROTATING MACHINES, EXPERIMENTS IN ELECTRICITY FOR USE WITH LAB VOLT EQUIPMENT, THE COMPLETE LABORATORY MANUAL FOR ELECTRICITY, and PRACTICAL PROBLEMS IN MATHEMATICS FOR ELECTRICIANS.Dr. Leonard is Professor Emeritus of Marketing and Management at Indiana University-Purdue University Fort Wayne (I.P.F.W.). During his forty-year tenure, he held various faculty and administrative positions, including Chair of the Management and Marketing Department. Currently part of the Core Leadership Faculty, Master of Science in Leadership at Trine University, he develops and teaches courses in organizational behavior, leadership, human resources, industrial relations, and strategic management. Dr. Leonard also delivered full-service consulting for thirty years, and conducted seminars for thousands of executives. Well published, his research on employee involvement and motivation, organizational culture, climate and leadership, human resource interventions, and case development has appeared in various journals, earned numerous awards, and contributed to five textbooks. Dr. Leonard received his Bachelors, Masters, and Doctorate Degrees from Purdue University.

Dr. Raymond L. Hilgert was Professor of Management and Industrial Relations at the Olin School of Business of Washington University. He graduated from Westminster College, Fulton, Missouri, with a Bachelor of Arts degree, and received his Master's and Doctor's degrees from Washington University. His business experience included management positions at Southwestern Bell Telephone Company and a market research position with an advertising firm. Dr. Hilgert taught at Washington University for more 35 years, where he served as an Assistant Dean and Director of Management Development Programs. He published approximately 90 articles in management, business, and academic journals and co-authored five books on human resources management, supervision, and collective bargaining. Dr. Hilgert was a member of the Academy of Management, the Industrial Relations Research Association, the Society for Human Resource Management, the American Compensation Association, and the American Management Association. He participated in or directed numerous management, supervisory, and business ethics programs and seminars. As an arbitrator certified by the Federal Mediation and Conciliation Service, Dr. Hilgert decided more than 550 grievance-arbitration cases. He held the Senior Professional in Human Resources (SPHR) accreditation from the Personnel Accreditation Institute and received numerous teaching awards from students at Washington University.

Supervisory Management Overview
Supervising in Uncertain Times
The Managerial Functions
Cases
Supervisory Essentials
Communication: The Vital Link in Supervisory Management
Motivational Principles as Applied to Supervision
Solving Problems: Decision Making and the Supervisor
Positive Discipline
Cases
Planning and Organizing
Supervisory Planning
Supervisory Organizing at the Departmental Level
Cases
Staffing
The Supervisor and Employee Recruitment, Selection, Orientation, and Training
Performance Management: Apprising, Coaching, Promoting and Compensating
Cases
Leading
Supervisory Leadership and the Management of Change
Managing Work Groups: Teamwork, Morale, and Counseling
Supervising a Diverse Workforce
Cases
Controlling
Fundamentals of Controlling
Resolving Conflicts in the Workplace
Cases
Glossary
Index

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