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Preface | |
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About the Authors | |
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The Nature and Challenges of Healthcare HR Management | |
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Healthcare HR Insights | |
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Nature of Healthcare Organizations | |
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Employment in Healthcare | |
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Types of Healthcare Jobs | |
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The Current State of Healthcare | |
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The Future of Healthcare | |
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HR Challenges in Healthcare | |
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Recruitment and Retention | |
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Managing Change | |
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Joint Commission on Accreditation of Healthcare Organizations | |
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The HR Function in Healthcare | |
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HR Management Activities | |
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Case | |
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End Notes | |
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Healthcare HR Competencies, Structures, and Quality Standards | |
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Healthcare HR Insights | |
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Competencies for Healthcare Management and HR | |
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Behavioral Competencies and Emotional Intelligence | |
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HR Management Certifications | |
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HR Departments and Healthcare Organizational Charts | |
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Measuring Healthcare HR Management | |
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HR Metrics | |
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HR and Quality Patient Care | |
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Joint Commission (JCAHO) and Healthcare Management | |
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JCAHO Process | |
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JCAHO HR Standards and Serious Adverse Events | |
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Case | |
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End Notes | |
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Strategic HR Management | |
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Healthcare HR Insights | |
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Management of Human Assets in Organizations | |
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Human Capital and HR | |
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Human Resources as a Core Competency | |
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HR Management Roles | |
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The HR Strategic Planning Process | |
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Scanning the External Environment | |
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Internal Assessment of Organizational Workforce | |
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Forecasting | |
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Elements of Successful HR Planning | |
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HR Management Challenges | |
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Workforce Availability and Quality | |
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Economic and Technological Change | |
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Occupational Shifts | |
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Diversity | |
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Case | |
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End Notes | |
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Legal Issues Affecting the Healthcare Workplace | |
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Healthcare HR Insights | |
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Equal Employment Opportunity | |
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Major Employment Laws | |
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Civil Rights Act of 1964, Title VII | |
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EEOC Compliance | |
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Civil Rights Act of 1991 | |
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Reverse Discrimination | |
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Affirmative Action | |
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Affirmative Action Requirements | |
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Affirmative Action Plans (AAPs) | |
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Gender Discrimination and Sexual Harassment | |
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Pregnancy Discrimination | |
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Equal Pay and Pay Equity | |
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The Glass Ceiling | |
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Sexual Harassment | |
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Age Discrimination | |
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Older Workers Benefit Protection Act (OWBPA) | |
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Americans with Disabilities Act | |
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ADA Compliance | |
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Other Bases of Discrimination | |
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Immigration Reform and Control Act (IRCA) | |
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Religious Discrimination | |
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Sexual Orientation | |
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Veterans' Employment Rights | |
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Military Employment Rights | |
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Enforcement Agencies | |
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Equal Employment Opportunity Commission (EEOC) | |
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Office of Federal Contract Compliance (OFCCP) | |
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State and Local Enforcement Agencies | |
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Uniform Guidelines on Employee Selection Procedures | |
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"No-Disparate-Impact" Approach | |
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Job-Related Validation Approach | |
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Elements of EEO Compliance | |
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EEO Policy Statement | |
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EEO Records | |
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EEOC Investigation Process | |
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Employer Responses to EEO Complaints | |
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Case | |
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End Notes | |
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Job Design and Analysis | |
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Healthcare HR Insight | |
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Accomplishing Strategic Objectives Through Job Design | |
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Productivity and Job Design | |
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Nature of Job Analysis in Healthcare Organizations | |
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Task-Based Job Analysis | |
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Competency Based Job Analysis | |
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Joint Commission Standards and Job Analysis | |
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Uses of Job Analysis | |
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Job Families, Departments, and Organization Charts | |
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Job Analysis and HR Activities | |
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Work Schedules and Job Analysis | |
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Work Schedule Alternatives | |
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Shift Work and the Compressed Workweek | |
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Flexible Scheduling | |
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Job Analysis and Legal Issues | |
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Americans with Disabilities Act (ADA) | |
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Job Analysis and Wage/Hour Regulations | |
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Human Reactions to Job Analysis | |
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Behavioral Aspects of Job Analysis | |
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"Inflation" of Jobs and Job Titles | |
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Employee and Managerial Anxieties | |
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Job Analysis Methods | |
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Observation | |
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Interviews | |
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Questionnaires | |
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Computerized Job Analysis | |
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The Job Analysis Process | |
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Planning | |
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Preparation and Communication | |
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Conducting the Job Analysis | |
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Developing and Maintaining Job Descriptions, Job Specifications, and Performance Standards | |
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Job Description Components | |
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Identification | |
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General Summary | |
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Essential Functions and Duties | |
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Job Specifications | |
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Performance Standards and Competencies | |
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Disclaimer and Approvals | |
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Case | |
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End Notes | |
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Healthcare Recruitment and Selection | |
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Healthcare HR Insights | |
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Recruiting and Labor Markets | |
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Planning and Strategic Decisions Regarding Recruiting | |
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Internal Versus External Recruiting | |
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Flexible Staffing | |
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Float Pools | |
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Employee Leasing | |
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Internal Recruiting | |
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Job Posting and Bidding | |
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Internal Recruiting Database | |
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Promotion and Transfer | |
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Current Employee Referrals | |
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External Recruiting | |
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Employment "Branding" | |
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Schools, Colleges, and Universities | |
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Media Sources | |
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Professional Associations | |
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Employment Agencies | |
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Executive Search Firms | |
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Internet Recruiting | |
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E-Recruiting Methods | |
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Effective Online Job Postings | |
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Advantages of Internet Recruiting | |
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Disadvantages of Internet Recruiting | |
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Other Sources for Healthcare Recruitment | |
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Clinical Rotations | |
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Preceptorships and Internships | |
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Fellowships | |
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Summer Employment, Shadowing, and Volunteer Pools | |
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Recruiting Evaluation and Metrics | |
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Nature of Selection | |
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Criteria, Predictors, and Job Performance | |
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Legal Concerns | |
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Selection Responsibilities | |
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Reception and Job Preview/Interest Screening | |
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Application Forms | |
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Selection Testing | |
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Selection Interviewing | |
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Types of Interviews | |
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Panel Interview | |
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Background Checking | |
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Legal Constraints | |
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Medical Examinations and Inquiries | |
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Making the Job Offer | |
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Relocation Assistance | |
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Case | |
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End Notes | |
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Organizational Relations and Employee Retention in Healthcare | |
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Healthcare HR Insights | |
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Individual/Organizational Relationships | |
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The Psychological Contract | |
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Factors Affecting the Individual/Organizational Relationship | |
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Job Satisfaction and Organizational Commitment | |
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Organizational Commitment | |
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Retention of Human Resources | |
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The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and Retention | |
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Retention Determinants | |
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Organizational Components | |
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Organizational Career Opportunities | |
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Rewards and Retention | |
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Retention and Selection | |
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Work/Life Balance | |
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Employee Relationships with Supervisors and Co-workers | |
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Retention Management Process | |
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Retention Measurement and Assessment | |
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Retention Interventions | |
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Evaluation and Follow-Up | |
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Case | |
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End Notes | |
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Training and Development in Healthcare Organizations | |
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Healthcare HR Insights | |
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Nature of Training in Healthcare Organizations | |
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Chief Learning Officers | |
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Integration of Job Performance, Training, and Learning | |
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Training as Performance Consulting | |
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Integrating Training Responsibilities | |
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Legal Issues and Training | |
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Strategic Training | |
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The Training Process | |
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Assessment of Training Needs | |
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Training Design | |
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Types of Training | |
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Orientation: Training for New Employees | |
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Encourage Self-Development | |
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On-going Training and Development | |
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Delivery of Training | |
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Internal Training | |
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External Training | |
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E-Learning: Training Online | |
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Evaluation of Training | |
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Joint Commission Standards and Orientation, Training, and Development | |
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Developing Human Resources | |
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Developing Specific Capabilities | |
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Development Needs Analyses | |
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Succession Planning | |
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Choosing a Development Approach | |
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Development Approaches: Job-Site Methods | |
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Development Approaches: Off-Site Methods | |
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Management Development | |
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Mentoring | |
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Special Issues in Healthcare Employee Development | |
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Academic and Credential Requirements | |
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HR Development and Organizational Restructuring | |
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Case | |
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End Notes | |
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Performance Management in Healthcare Organizations | |
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Healthcare HR Insights | |
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Performance Management | |
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Job Criteria | |
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Performance Standards | |
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Performance Appraisal | |
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Joint Commission Standards and Performance Appraisal | |
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Conflicting Roles of Performance Appraisal | |
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Administrative Uses | |
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Development Uses | |
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Informal Versus Systematic Appraisal | |
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Who Conducts Appraisals | |
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Supervisory Rating of Subordinates | |
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Employee Rating of Managers | |
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Team/Peer Ratings | |
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Self-Rating | |
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Outside Raters | |
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Multisource/360-Degree Ratings | |
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Methods of Appraising Performance | |
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Category Methods | |
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Comparative Methods | |
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Narrative Methods | |
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Behavioral/Objectives Methods | |
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Combination of Methods | |
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Rater Errors | |
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Recency | |
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Central Tendency, Leniency, and Strictness Errors | |
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Rater Bias | |
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Halo Effect | |
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Contrast Errors | |
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Appraisal Feedback | |
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Feedback Systems | |
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Appraisal Interview | |
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Reactions of Managers | |
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Reactions of Employees | |
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Effective Performance Management | |
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Developing a Performance Improvement Plan | |
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Case | |
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End Notes | |
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Employee Relations in the Healthcare Industry | |
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Healthcare HR Insights | |
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Nature of Employer Employee Relations | |
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Rights and Responsibilities | |
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Statutory Rights | |
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Contractual Rights | |
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Implied Contracts | |
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Employment Practices Liability Insurance | |
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Employee Relations and Rights of Employees | |
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Employment-At-Will | |
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Wrongful Discharge and the Importance of Documentation | |
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Just Cause | |
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Constructive Discharge | |
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Due Process | |
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Resolving Employee Complaints | |
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Balancing Employer Security and Employee Rights | |
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Employee Records | |
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Employees' Right to Free Speech | |
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Honesty in the Workplace | |
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Off-the-Job Behavior | |
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Employee Substance Abuse and Employer Drug Testing Policies | |
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HR Policies, Procedures, and Rules | |
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Coordinating Policies and Procedures | |
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Communicating HR Information | |
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Employee Discipline | |
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Reasons for Not Using Discipline | |
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Training Managers | |
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Employee Relations Programs | |
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Employee Attitude Surveys | |
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Employee Assistance Programs | |
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Employer of Choice Programs | |
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Standards of Behavior | |
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Case | |
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End Notes | |
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Labor Relations and Healthcare Organizations | |
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Healthcare HR Insights | |
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Unions in the Healthcare Industry | |
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Why Employees Unionize | |
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Labor-Relations Philosophy | |
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Adversarial Relationships | |
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Collaborative Relationships | |
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Legal Framework for Union-Management Relations | |
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National Labor Relations Act | |
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Taft-Hartley Act | |
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Landrum-Griffin Act | |
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NLRA and the Healthcare Industry | |
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The Unionization Process in Healthcare | |
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Organizing Campaign | |
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Healthcare and Bargaining Units | |
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Representation Elections | |
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Certification-Decertification | |
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Collective Bargaining | |
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Collective Bargaining and the Negotiating Process | |
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Contract Components | |
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Negotiation Process | |
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Planning for Strikes | |
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Formalizing the Agreement | |
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Contract Administration | |
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Labor-Management Committees | |
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Grievance Procedures | |
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Case | |
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End Notes | |
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Healthcare Compensation Practices | |
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Healthcare HR Insights | |
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Healthcare Compensation Responsibilities | |
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Nature of Compensation | |
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Compensation Components | |
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Healthcare Compensation Approaches | |
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Compensation Philosophies | |
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Decisions about Healthcare Compensation Levels | |
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Compensation System Design Issues | |
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Perceptions of Pay Fairness | |
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Legal Requirements for Pay Systems | |
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Fair Labor Standards Act (FLSA) | |
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Independent Contractor Regulations | |
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Equal Pay and Pay Equity | |
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State and Local Laws | |
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Garnishment Laws | |
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Development of a Base Pay System | |
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Job Evaluation | |
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Legal Issues and Job Evaluation | |
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Wage Surveys | |
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Legal Issues and Pay Surveys | |
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Different Pay Structures | |
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Pay Ranges | |
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Individual Pay | |
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Rates Out of Range | |
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Pay Compression | |
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Issues Involving Pay Increases | |
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Pay Adjustment Matrix | |
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Seniority | |
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Cost-of-Living Adjustments (COLA) | |
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Lump-Sum Increases | |
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Executive Compensation | |
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Executive Salaries | |
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Executive Bonus and Incentive Plans | |
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Performance Incentives: Long-Term Versus Short-Term | |
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Benefits for Executives | |
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Executive Perquisites | |
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Current Nature of Healthcare Executive Compensation | |
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Determining "Reasonableness" of Executive Compensation | |
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Case | |
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End Notes | |
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The Management of Benefits and Variable Pay in Healthcare | |
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Healthcare HR Insights | |
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Strategic Perspectives on Benefits | |
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Goals for Benefits | |
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Benefits Needs Analysis | |
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Funding Benefits | |
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Types of Benefits | |
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Government-Mandated Benefits | |
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Voluntary Benefits | |
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Part-Time Employee Benefits | |
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Security Benefits | |
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Workers' Compensation | |
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Unemployment Compensation | |
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Severance Pay | |
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Retirement Security Benefits | |
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Retirement Benefits and Age Discrimination | |
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Social Security | |
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Pension Plans | |
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Pension Terms and Concepts | |
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Individual Retirement Options | |
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Healthcare Benefits | |
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Controlling Healthcare Benefits Costs | |
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Healthcare Legislation | |
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Financial, Insurance, and Other Benefits | |
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Financial Benefits | |
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Insurance Benefits | |
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Educational Benefits | |
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Social and Recreational Benefits | |
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Family-Oriented Benefits and the Family and Medical Leave Act | |
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Family-Care Benefits | |
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Benefits for Domestic Partners and Spousal Equivalents | |
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Time Off Benefits | |
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Benefits Administration | |
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Benefits Communication | |
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Flexible Benefits | |
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Benefits in the Future | |
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Variable Pay: Incentives for Performance | |
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Types of Variable Pay | |
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Effective Variable Pay Plans | |
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Individual Incentives | |
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Group/Team-Based Variable Pay | |
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Organizational Incentives | |
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Successes and Failures of Variable Pay Plans | |
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Case | |
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End Notes | |
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Safety, Health, and Security in Healthcare Organizations | |
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Healthcare HR Insights | |
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Nature of Safety, Health, and Security | |
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Safety, Health, and Security Responsibilities | |
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The Joint Commission and Safety, Health, and Security | |
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Surveillance, Prevention, and Control of Infection (IC) | |
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The JCAHO and Emergency Preparedness | |
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Legal Requirements for Safety and Health | |
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Workers' Compensation | |
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Americans with Disabilities Act and Safety | |
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Occupational Safety and Health Act (OSHA) | |
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OSHA Enforcement Standards | |
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Ergonomics and OSHA | |
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Work Assignments and OSHA | |
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Record-Keeping Requirements | |
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OSHA Inspections | |
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Safety Management | |
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The Organization and Safety | |
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Safety and Engineering | |
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Individual Considerations and Safety | |
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Safety Policies and Discipline | |
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HR and Safety Responsibilities | |
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Safety Committees | |
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Safety Training and Communications | |
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Employee Safety Motivation and Incentives | |
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Inspections | |
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Accident Investigation and Evaluation | |
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Health | |
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Healthcare Workplace Health Issues | |
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Health Promotion | |
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Security | |
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Workplace Violence | |
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Security Management | |
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Employee Screening and Selection | |
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Security Personnel | |
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Case | |
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End Notes | |
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Glossary | |
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Index | |