Healthcare Human Resource Management

ISBN-10: 0324317042
ISBN-13: 9780324317046
Edition: 2nd 2007 (Revised)
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Description: Healthcare management is changing. Do you know which direction it's headed? HEALTHCARE HUMAN RESOURCE MANAGEMENT is written to be relevant to you, whether you're a student or currently working in healthcare. HEALTHCARE HUMAN RESOURCE MANAGEMENT is  More...

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Book details

List price: $164.95
Edition: 2nd
Copyright year: 2007
Publisher: Cengage South-Western
Publication date: 3/15/2006
Binding: Hardcover
Pages: 384
Size: 7.50" wide x 9.25" long x 0.50" tall
Weight: 1.628
Language: English

Healthcare management is changing. Do you know which direction it's headed? HEALTHCARE HUMAN RESOURCE MANAGEMENT is written to be relevant to you, whether you're a student or currently working in healthcare. HEALTHCARE HUMAN RESOURCE MANAGEMENT is current, topical, and informative. No matter your status, this is the human resources and healthcare textbook you need to own to stay ahead of the curve.

Dr. Robert L. Mathis is professor emeritus of management at the University of Nebraska at Omaha (UNO). Born and raised in Texas, he received a BBA and MBA from Texas Tech University and a Ph.D. in Management and Organization from the University of Colorado. At UNO he has received the University's "Excellence in Teaching" award. Dr. Mathis has co-authored several books and published numerous articles covering a variety of topics. Dr. Mathis also has held national offices in the Society for Human Resource Management (SHRM) and served as president of the Human Resource Certification Institute (HRCI). He also is certified as a Senior Professional in Human Resources (SPHR) by HRCI. He has had extensive consulting experiences with organizations of all sizes and in a variety of areas. Firms assisted have been in the telecommunications, telemarketing, financial, manufacturing, retail, health-care, and utility industries. He has extensive specialized consulting experience in establishing or revising compensation plans for small- and medium-sized firms. Internationally, Dr. Mathis has consulting and training experience with organizations in Australia, Lithuania, Romania, Moldova, and Taiwan.

Dr. John H. Jackson is Professor of Management at the University of Wyoming. Born in Alaska, he received his BBA and MBA from Texas Tech University. He worked in the telecommunications industry in human resources management for several years before completing his PhD in Management and Organization at the University of Colorado. During his academic career, Dr. Jackson has authored six other college texts and more than 50 articles and papers, including those appearing in Academy of Management Review, Journal of Management, Human Resource Management, and Human Resources Planning. He has consulted with a variety of organizations on HR and management development matters and has served as an expert witness in a number of HR-related cases. At the University of Wyoming, he served four terms as department head in the Department of Management and Marketing. Dr. Jackson received the university's highest teaching award and has been recognized for his work with two-way interactive television for MBA students. Two Wyoming governors have appointed him to the Wyoming Business Council and the Workforce Development Council. Dr. Jackson serves as president of Silverwood Ranches, Inc.

Preface
About the Authors
The Nature and Challenges of Healthcare HR Management
Healthcare HR Insights
Nature of Healthcare Organizations
Employment in Healthcare
Types of Healthcare Jobs
The Current State of Healthcare
The Future of Healthcare
HR Challenges in Healthcare
Recruitment and Retention
Managing Change
Joint Commission on Accreditation of Healthcare Organizations
The HR Function in Healthcare
HR Management Activities
Case
End Notes
Healthcare HR Competencies, Structures, and Quality Standards
Healthcare HR Insights
Competencies for Healthcare Management and HR
Behavioral Competencies and Emotional Intelligence
HR Management Certifications
HR Departments and Healthcare Organizational Charts
Measuring Healthcare HR Management
HR Metrics
HR and Quality Patient Care
Joint Commission (JCAHO) and Healthcare Management
JCAHO Process
JCAHO HR Standards and Serious Adverse Events
Case
End Notes
Strategic HR Management
Healthcare HR Insights
Management of Human Assets in Organizations
Human Capital and HR
Human Resources as a Core Competency
HR Management Roles
The HR Strategic Planning Process
Scanning the External Environment
Internal Assessment of Organizational Workforce
Forecasting
Elements of Successful HR Planning
HR Management Challenges
Workforce Availability and Quality
Economic and Technological Change
Occupational Shifts
Diversity
Case
End Notes
Legal Issues Affecting the Healthcare Workplace
Healthcare HR Insights
Equal Employment Opportunity
Major Employment Laws
Civil Rights Act of 1964, Title VII
EEOC Compliance
Civil Rights Act of 1991
Reverse Discrimination
Affirmative Action
Affirmative Action Requirements
Affirmative Action Plans (AAPs)
Gender Discrimination and Sexual Harassment
Pregnancy Discrimination
Equal Pay and Pay Equity
The Glass Ceiling
Sexual Harassment
Age Discrimination
Older Workers Benefit Protection Act (OWBPA)
Americans with Disabilities Act
ADA Compliance
Other Bases of Discrimination
Immigration Reform and Control Act (IRCA)
Religious Discrimination
Sexual Orientation
Veterans' Employment Rights
Military Employment Rights
Enforcement Agencies
Equal Employment Opportunity Commission (EEOC)
Office of Federal Contract Compliance (OFCCP)
State and Local Enforcement Agencies
Uniform Guidelines on Employee Selection Procedures
"No-Disparate-Impact" Approach
Job-Related Validation Approach
Elements of EEO Compliance
EEO Policy Statement
EEO Records
EEOC Investigation Process
Employer Responses to EEO Complaints
Case
End Notes
Job Design and Analysis
Healthcare HR Insight
Accomplishing Strategic Objectives Through Job Design
Productivity and Job Design
Nature of Job Analysis in Healthcare Organizations
Task-Based Job Analysis
Competency Based Job Analysis
Joint Commission Standards and Job Analysis
Uses of Job Analysis
Job Families, Departments, and Organization Charts
Job Analysis and HR Activities
Work Schedules and Job Analysis
Work Schedule Alternatives
Shift Work and the Compressed Workweek
Flexible Scheduling
Job Analysis and Legal Issues
Americans with Disabilities Act (ADA)
Job Analysis and Wage/Hour Regulations
Human Reactions to Job Analysis
Behavioral Aspects of Job Analysis
"Inflation" of Jobs and Job Titles
Employee and Managerial Anxieties
Job Analysis Methods
Observation
Interviews
Questionnaires
Computerized Job Analysis
The Job Analysis Process
Planning
Preparation and Communication
Conducting the Job Analysis
Developing and Maintaining Job Descriptions, Job Specifications, and Performance Standards
Job Description Components
Identification
General Summary
Essential Functions and Duties
Job Specifications
Performance Standards and Competencies
Disclaimer and Approvals
Case
End Notes
Healthcare Recruitment and Selection
Healthcare HR Insights
Recruiting and Labor Markets
Planning and Strategic Decisions Regarding Recruiting
Internal Versus External Recruiting
Flexible Staffing
Float Pools
Employee Leasing
Internal Recruiting
Job Posting and Bidding
Internal Recruiting Database
Promotion and Transfer
Current Employee Referrals
External Recruiting
Employment "Branding"
Schools, Colleges, and Universities
Media Sources
Professional Associations
Employment Agencies
Executive Search Firms
Internet Recruiting
E-Recruiting Methods
Effective Online Job Postings
Advantages of Internet Recruiting
Disadvantages of Internet Recruiting
Other Sources for Healthcare Recruitment
Clinical Rotations
Preceptorships and Internships
Fellowships
Summer Employment, Shadowing, and Volunteer Pools
Recruiting Evaluation and Metrics
Nature of Selection
Criteria, Predictors, and Job Performance
Legal Concerns
Selection Responsibilities
Reception and Job Preview/Interest Screening
Application Forms
Selection Testing
Selection Interviewing
Types of Interviews
Panel Interview
Background Checking
Legal Constraints
Medical Examinations and Inquiries
Making the Job Offer
Relocation Assistance
Case
End Notes
Organizational Relations and Employee Retention in Healthcare
Healthcare HR Insights
Individual/Organizational Relationships
The Psychological Contract
Factors Affecting the Individual/Organizational Relationship
Job Satisfaction and Organizational Commitment
Organizational Commitment
Retention of Human Resources
The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and Retention
Retention Determinants
Organizational Components
Organizational Career Opportunities
Rewards and Retention
Retention and Selection
Work/Life Balance
Employee Relationships with Supervisors and Co-workers
Retention Management Process
Retention Measurement and Assessment
Retention Interventions
Evaluation and Follow-Up
Case
End Notes
Training and Development in Healthcare Organizations
Healthcare HR Insights
Nature of Training in Healthcare Organizations
Chief Learning Officers
Integration of Job Performance, Training, and Learning
Training as Performance Consulting
Integrating Training Responsibilities
Legal Issues and Training
Strategic Training
The Training Process
Assessment of Training Needs
Training Design
Types of Training
Orientation: Training for New Employees
Encourage Self-Development
On-going Training and Development
Delivery of Training
Internal Training
External Training
E-Learning: Training Online
Evaluation of Training
Joint Commission Standards and Orientation, Training, and Development
Developing Human Resources
Developing Specific Capabilities
Development Needs Analyses
Succession Planning
Choosing a Development Approach
Development Approaches: Job-Site Methods
Development Approaches: Off-Site Methods
Management Development
Mentoring
Special Issues in Healthcare Employee Development
Academic and Credential Requirements
HR Development and Organizational Restructuring
Case
End Notes
Performance Management in Healthcare Organizations
Healthcare HR Insights
Performance Management
Job Criteria
Performance Standards
Performance Appraisal
Joint Commission Standards and Performance Appraisal
Conflicting Roles of Performance Appraisal
Administrative Uses
Development Uses
Informal Versus Systematic Appraisal
Who Conducts Appraisals
Supervisory Rating of Subordinates
Employee Rating of Managers
Team/Peer Ratings
Self-Rating
Outside Raters
Multisource/360-Degree Ratings
Methods of Appraising Performance
Category Methods
Comparative Methods
Narrative Methods
Behavioral/Objectives Methods
Combination of Methods
Rater Errors
Recency
Central Tendency, Leniency, and Strictness Errors
Rater Bias
Halo Effect
Contrast Errors
Appraisal Feedback
Feedback Systems
Appraisal Interview
Reactions of Managers
Reactions of Employees
Effective Performance Management
Developing a Performance Improvement Plan
Case
End Notes
Employee Relations in the Healthcare Industry
Healthcare HR Insights
Nature of Employer Employee Relations
Rights and Responsibilities
Statutory Rights
Contractual Rights
Implied Contracts
Employment Practices Liability Insurance
Employee Relations and Rights of Employees
Employment-At-Will
Wrongful Discharge and the Importance of Documentation
Just Cause
Constructive Discharge
Due Process
Resolving Employee Complaints
Balancing Employer Security and Employee Rights
Employee Records
Employees' Right to Free Speech
Honesty in the Workplace
Off-the-Job Behavior
Employee Substance Abuse and Employer Drug Testing Policies
HR Policies, Procedures, and Rules
Coordinating Policies and Procedures
Communicating HR Information
Employee Discipline
Reasons for Not Using Discipline
Training Managers
Employee Relations Programs
Employee Attitude Surveys
Employee Assistance Programs
Employer of Choice Programs
Standards of Behavior
Case
End Notes
Labor Relations and Healthcare Organizations
Healthcare HR Insights
Unions in the Healthcare Industry
Why Employees Unionize
Labor-Relations Philosophy
Adversarial Relationships
Collaborative Relationships
Legal Framework for Union-Management Relations
National Labor Relations Act
Taft-Hartley Act
Landrum-Griffin Act
NLRA and the Healthcare Industry
The Unionization Process in Healthcare
Organizing Campaign
Healthcare and Bargaining Units
Representation Elections
Certification-Decertification
Collective Bargaining
Collective Bargaining and the Negotiating Process
Contract Components
Negotiation Process
Planning for Strikes
Formalizing the Agreement
Contract Administration
Labor-Management Committees
Grievance Procedures
Case
End Notes
Healthcare Compensation Practices
Healthcare HR Insights
Healthcare Compensation Responsibilities
Nature of Compensation
Compensation Components
Healthcare Compensation Approaches
Compensation Philosophies
Decisions about Healthcare Compensation Levels
Compensation System Design Issues
Perceptions of Pay Fairness
Legal Requirements for Pay Systems
Fair Labor Standards Act (FLSA)
Independent Contractor Regulations
Equal Pay and Pay Equity
State and Local Laws
Garnishment Laws
Development of a Base Pay System
Job Evaluation
Legal Issues and Job Evaluation
Wage Surveys
Legal Issues and Pay Surveys
Different Pay Structures
Pay Ranges
Individual Pay
Rates Out of Range
Pay Compression
Issues Involving Pay Increases
Pay Adjustment Matrix
Seniority
Cost-of-Living Adjustments (COLA)
Lump-Sum Increases
Executive Compensation
Executive Salaries
Executive Bonus and Incentive Plans
Performance Incentives: Long-Term Versus Short-Term
Benefits for Executives
Executive Perquisites
Current Nature of Healthcare Executive Compensation
Determining "Reasonableness" of Executive Compensation
Case
End Notes
The Management of Benefits and Variable Pay in Healthcare
Healthcare HR Insights
Strategic Perspectives on Benefits
Goals for Benefits
Benefits Needs Analysis
Funding Benefits
Types of Benefits
Government-Mandated Benefits
Voluntary Benefits
Part-Time Employee Benefits
Security Benefits
Workers' Compensation
Unemployment Compensation
Severance Pay
Retirement Security Benefits
Retirement Benefits and Age Discrimination
Social Security
Pension Plans
Pension Terms and Concepts
Individual Retirement Options
Healthcare Benefits
Controlling Healthcare Benefits Costs
Healthcare Legislation
Financial, Insurance, and Other Benefits
Financial Benefits
Insurance Benefits
Educational Benefits
Social and Recreational Benefits
Family-Oriented Benefits and the Family and Medical Leave Act
Family-Care Benefits
Benefits for Domestic Partners and Spousal Equivalents
Time Off Benefits
Benefits Administration
Benefits Communication
Flexible Benefits
Benefits in the Future
Variable Pay: Incentives for Performance
Types of Variable Pay
Effective Variable Pay Plans
Individual Incentives
Group/Team-Based Variable Pay
Organizational Incentives
Successes and Failures of Variable Pay Plans
Case
End Notes
Safety, Health, and Security in Healthcare Organizations
Healthcare HR Insights
Nature of Safety, Health, and Security
Safety, Health, and Security Responsibilities
The Joint Commission and Safety, Health, and Security
Surveillance, Prevention, and Control of Infection (IC)
The JCAHO and Emergency Preparedness
Legal Requirements for Safety and Health
Workers' Compensation
Americans with Disabilities Act and Safety
Occupational Safety and Health Act (OSHA)
OSHA Enforcement Standards
Ergonomics and OSHA
Work Assignments and OSHA
Record-Keeping Requirements
OSHA Inspections
Safety Management
The Organization and Safety
Safety and Engineering
Individual Considerations and Safety
Safety Policies and Discipline
HR and Safety Responsibilities
Safety Committees
Safety Training and Communications
Employee Safety Motivation and Incentives
Inspections
Accident Investigation and Evaluation
Health
Healthcare Workplace Health Issues
Health Promotion
Security
Workplace Violence
Security Management
Employee Screening and Selection
Security Personnel
Case
End Notes
Glossary
Index

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