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Total Quality Management

ISBN-10: 0324178719
ISBN-13: 9780324178715
Edition: 3rd 2003
List price: $121.95
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Description: This work aims to familiarise managers with the principles and methods associated with top quality management, to show how these have been put into effect and the relationship between TQM principles and the theories and models studied in practice.

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Book details

List price: $121.95
Edition: 3rd
Copyright year: 2003
Publisher: Cengage South-Western
Publication date: 7/9/2002
Binding: Paperback
Pages: 416
Size: 7.25" wide x 8.75" long x 0.75" tall
Weight: 1.342
Language: English

This work aims to familiarise managers with the principles and methods associated with top quality management, to show how these have been put into effect and the relationship between TQM principles and the theories and models studied in practice.

James R. Evans is professor in the Department of Operations, Business Analytics, and Information Systems in the Lindner College of Business at the University of Cincinnati. His service includes president of the Decision Sciences Institute 1997-1998 and 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been Editor of the Quality Management Journal, published by the American Society for Quality, and served on editorial boards of numerous other journals. Dr. Evans has published more than 90 refereed papers and more than 30 editions of books. During the annual Quality Congress in May 2004, The American Society for Quality presented Dr. Evans and co-author Bill Lindsay with the Philip B. Crosby Medal for writing THE MANAGEMENT AND CONTROL OF QUALITY, 6E. The Crosby medal was presented "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management."

Prefacep. v
Introduction to Total Qualityp. 1
Introduction to Total Quality in Organizationsp. 3
Approaches to Total Qualityp. 42
Total Quality Tools and Statistical Thinkingp. 87
Total Quality and Organization Theoryp. 131
Quality in Customer-Supplier Relationshipsp. 133
Designing Organizations for Qualityp. 167
Total Quality and Organizational Changep. 196
Total Quality and Organizational Behaviorp. 233
Quality Teamworkp. 235
Empowerment and Motivationp. 266
Quality Leadershipp. 289
Total Quality and Strategic Managementp. 317
Total Quality and Competitive Advantagep. 319
Strategic Planning and Total Quality Implementationp. 347
Bibliographyp. 379
Indexp. 385
Table of Contents provided by Syndetics. All Rights Reserved.

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