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| Opening Remarks Call me Ishmael | |
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| How this book came to be, some disclaimers, and a bit of housekeeping | |
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| Finding Usability Problems | |
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| You don't see any elephants around here, do you? | |
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| What do-it-yourself usability testing is, why it always works, and why so little of it gets done | |
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| I will now saw my [lovely] assistant in half | |
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| What a do-it-yourself test looks like | |
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| A morning a month, that's all we ask | |
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| A plan you can actually follow | |
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| What do you test, and when do you test it? | |
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| Why the hardest part is starting early enough | |
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| Recruit loosely and grade on a curve | |
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| Who to test with and how to find them | |
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| Find some things for them to do | |
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| Picking tasks to test and writing scenarios for them | |
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| Some boring checklists | |
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| And why you should use them even if, like me, you don't really like checklists | |
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| Mind reading made easy | |
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| Conducting the test session | |
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| Make it a spectator sport | |
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| Getting everyone to watch and telling them what to look for | |
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| Fixing Usability Problems | |
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| Debriefing | |
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| Comparing notes and deciding what to fix | |
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| The least you can do� | |
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| Why doing less is often the best way to fix things | |
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| The usual suspects | |
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| Some problems you're likely to find and how to think about fixing them | |
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| Making sure life actually improves | |
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| The art of playing nicely with others | |
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| The Road Ahead | |
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| Teleportation made easy | |
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| Remote testing: Fast, cheap, and slightly out of control | |
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| Overachievers only | |
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| Recommended reading | |
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| Happy trails / to you | |
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| A few final words of encouragement | |
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| Sample test script and consent form | |
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| Acknowledgments | |
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| Index | |