| |
| |
| Preface | |
| |
| |
| Introduction | |
| |
| |
| What Are the Technical Professions? | |
| |
| |
| What Is Technical Communication? | |
| |
| |
| Who Is the Typical Technical Communicator? | |
| |
| |
| What Skills Do Technical Communicators Need? | |
| |
| |
| How Can This Book Help You? | |
| |
| |
| Why Choose to Do a Community Action Project? | |
| |
| |
| |
| Basic Tools | |
| |
| |
| |
| Planing | |
| |
| |
| Developing a Rhetorical Strategy | |
| |
| |
| Problem-Solving Strategies for Technical Communicators | |
| |
| |
| Steps to...: Problem Solving | |
| |
| |
| Analyzing Your Audience | |
| |
| |
| Creating an Audience Analysis Grid | |
| |
| |
| Finding Information About Your Audience | |
| |
| |
| Specific Planning Techniques | |
| |
| |
| Outlining | |
| |
| |
| Process of Outlining | |
| |
| |
| Storyboarding: Making Planning Concrete | |
| |
| |
| Writing a Document Specification | |
| |
| |
| Checklist: Document Specification Components | |
| |
| |
| Considering the Ethical Dimensions of a Project | |
| |
| |
| Tips for International Communication | |
| |
| |
| Creating an International User Analysis | |
| |
| |
| Steps to...: A User Analysis Grid | |
| |
| |
| When to Provide a Translation Glossary | |
| |
| |
| Quick Review | |
| |
| |
| Exercises | |
| |
| |
| Community Action Project | |
| |
| |
| |
| Researching | |
| |
| |
| Researching to Solve a Problem | |
| |
| |
| Researching to Understand a Product | |
| |
| |
| A Systematic Approach to Research | |
| |
| |
| Steps to...: Completing Research | |
| |
| |
| Finding and Evaluating Sources | |
| |
| |
| Major Sources of Technical Information | |
| |
| |
| Checklist: Evaluating Sources | |
| |
| |
| Guidelines: Evaluating Internet Resources | |
| |
| |
| Planning and Conducting Interviews | |
| |
| |
| Preparing for an Interview | |
| |
| |
| Designing Questionnaires | |
| |
| |
| Guidelines: Designing Effective Questionnaires | |
| |
| |
| Using Research to Support Your Document | |
| |
| |
| Steps to...: Creating a Well-Supported Document | |
| |
| |
| Avoiding Plagiarism | |
| |
| |
| Using Copyrighted Materials | |
| |
| |
| Summarizing, Paraphrasing, and Quoting | |
| |
| |
| When Acknowledging Sources Is Unnecessary | |
| |
| |
| Documenting Sources | |
| |
| |
| APA Documentation Style | |
| |
| |
| CSE Documentation Style | |
| |
| |
| Chicago Manual Documentation Style | |
| |
| |
| Columbia Documentation Style for Online Sources | |
| |
| |
| Researching Is a Technical Skill | |
| |
| |
| Tips for International Communication | |
| |
| |
| Quick Review | |
| |
| |
| Exercises | |
| |
| |
| Community Action Projects | |
| |
| |
| |
| Organizing for Readers | |
| |
| |
| Setting Reader Expectations (Frontloading) | |
| |
| |
| Considering Your Audience | |
| |
| |
| Stating the Main Idea Up Front | |
| |
| |
| Providing a Road Map | |
| |
| |
| Reader Cues | |
| |
| |
| Dividing Information into Units (Chunking) | |
| |
| |
| Checklist: Subdividing | |
| |
| |
| Organizing Sections | |
| |
| |
| Paragraphing Effectively | |
| |
| |
| Tips for International Communication | |
| |
| |
| Four Questions for Establishing Cultural Schemata | |
| |
| |
| Quick Review | |
| |
| |
| Exercises | |
| |
| |
| Community Action Project | |
| |
| |
| Sample Document | |
| |
| |
| Sample of Effective Organization Techniques | |
| |
| |
| |
| Designing the Document: Format and Graphics | |
| |
| |
| Understanding Visual Design Principles | |
| |
| |
| Conventions of Visual Perception | |
| |
| |
| Strategies in Visual Communication | |
| |
| |
| Guidelines: Designing Documents | |
| |
| |
| Designing Readable Hardcopy Pages | |
| |
| |
| Creating Visual Hierarchies of Information | |
| |
| |
| Using a Page Layout Grid | |
| |
| |
| Formatting Text | |
| |
| |
| Deciding When to Use Graphic Illustrations | |
| |
| |
| Purposes of Graphic Illustrations | |
| |
| |
| Guidelines: Balancing Graphics and Text | |
| |
| |
| Choosing Appropriate Graphics | |
| |
| |
| Figures | |
| |
| |
| Tables | |
| |
| |
| The Ethics of Graphics | |
| |
| |
| Placing Graphics in the Text | |
| |
| |
| Guidelines: Integrating Graphics | |
| |
| |
| Checklist: Numbering and Labeling Graphics | |
| |
| |
| Using Graphics on the World Wide Web | |
| |
| |
| Using Graphics in Fliers, Brochures, and Newsletters | |
| |
| |
| Using Graphics in Presentations | |
| |
| |
| Designing Effective Posters | |
| |
| |
| Presenting Your Poster | |
| |
| |
| Tips for International Communication | |
| |
| |
| Quick Review | |
| |
| |
| Exercises | |
| |
| |
| Community Action Projects | |
| |
| |
| Technology Challenge | |
| |
| |
| |
| Editing for Style | |
| |
| |
| Creating a Readable Style | |
| |
| |
| Emphasizing Important Points | |
| |
| |
| Avoiding Agentless Prose | |
| |
| |
| Using an Appropriate Tone | |
| |
| |
| Guidelines: Avoiding Inappropriate Labels | |
| |
| |
| Guidelines: Avoiding Sexist Language | |
| |
| |
| Controlling Wordiness | |
| |
| |
| Unnecessary Large Words | |
| |
| |
| Unnecessary Phrases | |
| |
| |
| Meaningless Qualifiers | |
| |
| |
| Writing Smooth Transitions | |
| |
| |
| Explicit Transitions | |
| |
| |
| Implicit Transitions | |
| |
| |
| The Given/New Principle | |
| |
| |
| Pacing | |
| |
| |
| Varying Sentence Lengths | |
| |
| |
| Varying Sentence Beginnings | |
| |
| |
| Considering the Ethics of Style | |
| |
| |
| Guidelines: Making Ethical Choices | |
| |
| |
| Tips for International Communication | |
| |
| |
| Simplified Languages | |
| |
| |
| Guidelines: Writing for International Audiences | |
| |
| |
| Quick Review | |
| |
| |
| Exercises | |
| |
| |
| Community Action Project | |
| |
| |
| Technology Challenge | |
| |
| |
| |
| Collaborating on Writing Projects | |
| |
| |
| The Collaborative Process | |
| |
| |
| Types of Collaborative Roles | |
| |
| |
| The Individual Contributor | |
| |
| |
| Guidelines: Collaborating Effectively | |
| |
| |
| The Project Manager | |
| |
| |
| Phases of the Project | |
| |
| |
| Steps to...: Planning a Project | |
| |
| |
| Writing, Usability Testing, and Editing Phase | |
| |
| |
| Production Phase | |
| |
| |
| Guidelines: Peer Editing | |
| |
| |
| Postmortem Phase | |
| |
| |
| Tracking the Project | |
| |
| |
| Scheduling | |
| |
| |
| Progress Reports | |
| |
| |
| Meetings | |
| |
| |
| Electronic Collaboration | |
| |
| |
| Using a Tracking Spreadsheet | |
| |
| |
| The Project Notebook (Project Central) | |
| |
| |
| Establishing Effective Communication | |
| |
| |
| Vertical and Horizontal Communication Networks | |
| |
| |
| Conducting Productive Meetings | |
| |
| |
| Steps to...: Scheduling a Successful Meeting | |
| |
| |
| Fostering Team Dynamics | |
| |
| |
| Conflict and Mediation | |
| |
| |
| How to Manage Conflict | |
| |
| |
| Steps to...: Effective Conflict Management | |
| |
| |
| Tips for International Communication | |
| |
| |
| Quick Review | |
| |
| |
| Exercises | |
| |
| |
| Community Action Project | |
| |
| |
| Technology Challenge | |
| |
| |
| |
| Communicating with Other Cultures | |
| |
| |
| Technical Communication Tasks in the Global Workplace | |
| |
| |
| Developing Content for a Global Audience | |
| |
| |
| Editing and Proofreading | |
| |
| |
| Collaborating on Global Teams | |
| |
| |
| Relocating to Another Country | |
| |
| |
| Culture as More than Stereotype | |
| |
| |
| Key Focus Areas of Cultural Difference | |
| |
| |
| Eastern and Western Thinking Patterns | |
| |
| |
| Collaborating on Multicultural Teams | |
| |
| |
| The Decision-making Process | |
| |
| |
| The Review Process | |
| |
| |
| Guidelines: Collaborating with E-mail | |
| |
| |
| The Evaluation Process | |
| |
| |
| Quick Review | |
| |
| |
| Exercises | |
| |
| |
| Community Action Project | |
| |
| |
| |
| Considering Ethical and Liability Issues | |
| |
| |
| Ethics Defined | |
| |
| |
| Social Responsibility | |
| |
| |
| Economic Responsibility | |
| |
| |
| Legal Responsibility | |
| |
| |
| Voluntary Responsibility | |
| |
| |
| Ethical Responsibility | |
| |
| |
| Types of Ethical Issues | |
| |
| |
| Conflict of Interest | |
| |
| |
| Trustworthiness | |
| |
| |
| Communications | |
| |
| |
| Organizational Relationships | |
| |
| |
| Guidelines for Ethical Choices | |
| |
| |
| Ethical Relativism Versus Absolutism | |
| |
| |
| Information Liability | |
| |
| |
| Understanding Product Liability Law | |
| |
| |
| Negligence | |
| |
| |
| Breach of Warranty | |
| |
| |
| Strict Liability in Tort | |
| |
| |
| Liability in Writing Marketing Material | |
| |
| |
| Marketing Goods | |
| |
| |
| Checklist: Communicating Ethically | |
| |
| |
| Marketing Services | |
| |
| |
| Liability in Writing Safety Information | |
| |
| |
| Degrees of Danger | |
| |
| |
| Hazard Messages | |
| |
| |
| Guidelines: Writing Effective Hazard Messages | |
| |
| |
| Liability in Writing Employee Information | |
| |
| |
| Employee Handbooks | |
| |
| |
| Employment Letters | |
| |
| |
| Performance Evaluations | |
| |
| |
| Understanding Intellectual Property Law | |
| |
| |
| Tips for International Communication | |
| |
| |
| Quick Review | |
| |
| |
| Exercises | |
| |
| |
| Community Action Project | |
| |
| |
| |
| Professional Applications | |
| |
| |
| |
| Memos, Letters, and E-Mail Correspondence | |
| |
| |
| Comparing Correspondence Modes | |
| |
| |
| Planning and Researching | |
| |
| |
| Developing a Rhetorical Strategy | |
| |
| |
| Steps to...: Creating a Rhetorically Effective Letter | |
| |
| |
| Determining Your Purpose | |
| |
| |
| Analyzing Your Audience | |
| |
| |
| Organizing | |
| |
| |
| Informative Messages | |
| |
| |
| Requests for Action | |
| |
| |
| Inquiries | |
| |
| |
| Appreciation Messages | |
| |
| |
| Designing | |
| |
| |
| Memos | |
| |
| |
| Letters | |
| |
| |
| Editing | |
| |
| |
| Creating the Right Tone | |
| |
| |
| Guidelines: Creating the Right Tone | |
| |
| |
| Achieving Clarity | |
| |
| |
| Guidelines: Achieving Clarity | |
| |
| |
| E-Mail | |
| |
| |
| Advantages | |
| |
| |
| Disadvantages | |
| |
| |
| Tone in E-Mail | |
| |
| |
| E-mail and Conflict Management | |
| |
| |
| Issues of Privacy | |
| |
| |
| Guidelines: Writing E-Mail | |
| |
| |
| E-Mail Format | |
| |
| |
| E-Mail Attachments | |
| |
| |
| Tips for International Communication | |
| |
| |
| Guidelines: International Correspondence | |
| |
| |
| Quick Review | |
| |
| |
| Exercises | |
| |
| |
| Community Action Project | |
| |
| |
| Sample Documents | |
| |
| |
| Good-News Letter: Direct Approach | |
| |
| |
| Bad-News Letter: Indirect Approach | |
| |
| |
| Bad-News Letter | |
| |
| |
| Appreciation Letter | |
| |
| |
| Inquiry Letter | |
| |
| |
| Request for Action Memo | |
| |
| |
| E-Mails | |
| |
| |
| |
| Instructions, Procedures, and Policies | |
| |
| |
| The Difference Between Instructions, Procedures, and Policies | |
| |
| |
| Planning and Researching | |
| |
| |
| Determining Your Purpose | |
| |
| |
| Analyzing Your Audience | |
| |
| |
| Steps to...: Analyzing Your Audience | |
| |
| |
| Document Specifications | |
| |
| |
| Organizing | |
| |
| |
| Guidelines: Organizing Instructions and Procedures | |
| |
| |
| Designing | |
| |
| |
| Clearly Labeled Figures | |
| |
| |
| Consistent Formats | |
| |
| |
| Decision Tables | |
| |
| |
| Modular Design | |
| |
| |
| Information Mapping | |
| |
| |
| Editing | |
| |
| |
| Collaborating | |
| |
| |
| Achieving the Right Tone and Style | |
| |
| |
| Steps to...: Scheduling Your Project | |
| |
| |
| Guidelines: Editing Instructions and Procedures | |
| |
| |
| Testing for Usability | |
| |
| |
| Types of Usability Tests | |
| |
| |
| Tips for International Communication | |
| |
| |
| Considerations and Cautions | |
| |
| |
| Quick Review | |
| |
| |
| Exercises | |
| |
| |
| Community Action Project | |
| |
| |
| Sample Documents | |
| |
| |
| User Guide Instructions, Step by Step | |
| |
| |
| Sample Brief Instructions | |
| |
| |
| Sample Policy | |
| |
| |
| Policy and Procedure on Same Page | |
| |
| |
| |
| Describing and Summarizing Technical Information | |
| |
| |
| Planning and Researching | |
| |
| |
| Determining Your Purpose | |
| |
| |
| Analyzing Your Audience | |
| |
| |
| Organizing | |
| |
| |
| Organizing Technical Descriptions | |
| |
| |
| Guidelines: Planning Descriptions and Summaries | |
| |
| |
| Organizing Technical Summaries | |
| |
| |
| Designing | |
| |
| |
| Guidelines: Designing Descriptions and Summaries | |
| |
| |
| Editing | |
| |
| |
| Too Much Information | |
| |
| |
| The List Syndrome | |
| |
| |
| Inconsistent Terminology | |
| |
| |
| Tips for International Communication | |
| |
| |
| Quick Review | |
| |
| |
| Exercises | |
| |
| |
| Community Action Project | |
| |
| |
| Sample Documents | |
| |
| |
| Object/Product Description | |
| |
| |
| Technical Object and Process Description | |
| |
| |
| Technical Object Description | |
| |
| |
| |
| Abstracts and Executive Summaries | |
| |
| |
| Planning and Researching | |
| |
| |
| Determining Your Purpose | |
| |
| |
| Steps to...: Creating an Abstract and Executive Summary | |
| |
| |
| Analyzing Your Audience | |
| |
| |
| Organizing | |
| |
| |
| Methods of Organizing Executive Summaries | |
| |
| |
| Guidelines: Organizing Abstracts | |
| |
| |
| Designing | |
| |
| |
| Specific Strategies for Abstracts | |
| |
| |
| Specific Strategies for Executive Summaries | |
| |
| |
| Editing | |
| |
| |
| Avoiding Cut and Paste Style | |
| |
| |
| Avoiding Overly Technical Language | |
| |
| |
| Tips for International Communication | |
| |
| |
| Quick Review | |
| |
| |
| Exercises | |
| |
| |
| Community Action Project | |
| |
| |
| Sample Documents | |
| |
| |
| Portions of a Contemporary Executive Summary | |
| |
| |
| Traditional Executive Summary | |
| |
| |
| Informative Abstract | |
| |
| |
| Informative Abstract for Funding Proposal | |
| |
| |
| Descriptive Abstract | |
| |
| |
| |
| Reports | |
| |
| |
| Communicating Factual Information | |
| |
| |
| Planning and Researching | |
| |
| |
| Determining Your Purpose | |
| |
| |
| Analyzing Your Audience | |
| |
| |
| Defining the Central Problem | |
| |
| |
| Developing a Schedule and Document Specification | |
| |
| |
| Organizing | |
| |
| |
| Components of a Formal Report | |
| |
| |
| Guidelines: Writing an Effective Transmittal Letter | |
| |
| |
| Components of a Progress Report | |
| |
| |
| Using Direct and Indirect Approaches | |
| |
| |
| Creating an Argument | |
| |
| |
| Designing | |
| |
| |
| Formatting | |
| |
| |
| Figures and Tables | |
| |
| |
| Mathematical Equations | |
| |
| |
| Checklist: Using Graphics in Reports | |
| |
| |
| Presenting Statistics and Visual Information Ethically | |
| |
| |
| Editing | |
| |
| |
| Tone | |
| |
| |
| Consistency | |
| |
| |
| Completeness | |
| |
| |
| Passive Voice | |
| |
| |
| Checklist: Style Consistency | |
| |
| |
| Sentence Variety | |
| |
| |
| Acronyms and Abbreviations | |
| |
| |
| Tips for International Communication | |
| |
| |
| Quick Review | |
| |
| |
| Exercises | |
| |
| |
| Community Action Project | |
| |
| |
| Sample Documents | |
| |
| |
| Letter of Transmittal | |
| |
| |
| Sample Brief Report | |
| |
| |
| Sample Progress Report | |
| |
| |
| Sample Medical Report | |
| |
| |
| Sample Final Summary Report | |
| |
| |
| Letter of Transmittal | |
| |
| |
| Sample Report | |
| |
| |
| |
| Proposals | |
| |
| |
| An Overview of Proposal Writing | |
| |
| |
| Planning and Researching | |
| |
| |
| Determining Your Purpose | |
| |
| |
| Analyzing Your Audience | |
| |
| |
| Developing Themes | |
| |
| |
| Considering Ethical Issues | |
| |
| |
| Outlining | |
| |
| |
| Organizing | |
| |
| |
| The Executive Summary | |
| |
| |
| The Proposal | |
| |
| |
| Designing | |
| |
| |
| Deciding on an Effective Format | |
| |
| |
| Using Graphics Appropriately | |
| |
| |
| Guidelines: Using Graphics in Proposals | |
| |
| |
| Writing Interpretive Captions | |
| |
| |
| Editing | |
| |
| |
| Stating Your Themes Persuasively | |
| |
| |
| Establishing Equivalence Chains | |
| |
| |
| Writing Sidebars That Work | |
| |
| |
| Steps to...: Creating an Equivalence Chain | |
| |
| |
| Guidelines: Writing Effective Sidebars | |
| |
| |
| Following Up the Proposal Submission | |
| |
| |
| Tips for International Communication | |
| |
| |
| Quick Review | |
| |
| |
| Exercises | |
| |
| |
| Community Action Project | |
| |
| |
| Sample Documents | |
| |
| |
| Request for Proposal (RFP) Sample | |
| |
| |
| Sample Student Proposal | |
| |
| |
| Sample Short Proposal | |
| |
| |
| Sample Grant Proposal | |
| |
| |
| |
| Electronic Media: Online Help, Web Site Design, and Blogs | |
| |
| |
| Understanding the Differences Between Online and Print Media | |
| |
| |
| Planning and Researching | |
| |
| |
| Determining Your Purpose | |
| |
| |
| Analyzing Your Audience | |
| |
| |
| Organizing | |
| |
| |
| Guidelines: Organizing Hypermedia | |
| |
| |
| Designing | |
| |
| |
| Designing Online Content | |
| |
| |
| Designing Online Graphical User Interfaces | |
| |
| |
| Checklist: Electronic Design Best Practices | |
| |
| |
| Steps to...: Developing GUI Standards | |
| |
| |
| Designing Online Graphics | |
| |
| |
| Guidelines: Using Graphics in Electronic Design | |
| |
| |
| Developing and Designing a Marketing Web site | |
| |
| |
| Guidelines: Creating a Marketing Web Site | |
| |
| |
| Developing and Designing a "Blog" | |
| |
| |
| Editing | |
| |
| |
| Guidelines: Editing Online Documents | |
| |
| |
| Tips for International Communication | |
| |
| |
| Quick Review | |
| |
| |
| Exercises | |
| |
| |
| Community Action Project | |
| |
| |
| |
| Fliers, Brochures, and Newsletters | |
| |
| |
| Understanding Marketing Writing | |
| |
| |
| Planning and Researching | |
| |
| |
| Determining Your Purpose and Audience | |
| |
| |
| Organizing and Designing | |
| |
| |
| Principles of Marketing Design | |
| |
| |
| Fliers | |
| |
| |
| Brochures | |
| |
| |
| Newsletters | |
| |
| |
| Electronic Delivery: HTML or PDF? | |
| |
| |
| Editing | |
| |
| |
| Tips for International Communication | |
| |
| |
| Guidelines: Writing Marketing Copy | |
| |
| |
| Quick Review | |
| |
| |
| Exercises | |
| |
| |
| Community Action Projects | |
| |
| |
| Technology Challenge | |
| |
| |
| |
| Professional Presentations | |
| |
| |
| Planning and Researching | |
| |
| |
| Analyzing Your Audience | |
| |
| |
| Planning Grid | |
| |
| |
| Visual Media | |
| |
| |
| Length | |
| |
| |
| Organizing | |
| |
| |
| Introduction Strategy | |
| |
| |
| Presenting the Body | |
| |
| |
| Closing Techniques | |
| |
| |
| Designing | |
| |
| |
| Types of Visual Aids | |
| |
| |
| Selecting the Right Medium | |
| |
| |
| Guidelines: Presenting Visuals | |
| |
| |
| Guidelines: Presenting with PowerPoint | |
| |
| |
| Editing | |
| |
| |
| Using Outlines | |
| |
| |
| Using Note Cards | |
| |
| |
| Practicing Your Delivery | |
| |
| |
| Elements of Delivery | |
| |
| |
| Handling the Question and Answer Period | |
| |
| |
| Tips for International Communication | |
| |
| |
| Quick Review | |
| |
| |
| Exercises | |
| |
| |
| Community Action Project | |
| |
| |
| Technology Challenge | |
| |
| |
| Sample Document | |
| |
| |
| Presentation Outline | |
| |
| |
| |
| Finding a Job | |
| |
| |
| Understanding Job Application Protocol | |
| |
| |
| Start Early | |
| |
| |
| Steps to...: Finding a Job | |
| |
| |
| Organizing the Search | |
| |
| |
| Types of Technical Jobs | |
| |
| |
| What Job Is Best for You? | |
| |
| |
| Where Do You Want to Work? | |
| |
| |
| Where to Find Leads | |
| |
| |
| Choosing References | |
| |
| |
| Writing Job Application Letters | |
| |
| |
| Steps to...: Creating an Effective Application Letter | |
| |
| |
| Writing Resumes | |
| |
| |
| Guidelines: Writing Effective Resumes | |
| |
| |
| Types of Resumes | |
| |
| |
| Electronic Resumes | |
| |
| |
| Guidelines: Formatting a Scannable Resume | |
| |
| |
| Preparing Professional Portfolios | |
| |
| |
| Components of the Portfolio | |
| |
| |
| Guidelines: Using Keywords in Your Resume | |
| |
| |
| Electronic Portfolios | |
| |
| |
| Interviewing | |
| |
| |
| Guidelines: Interviewing Successfully | |
| |
| |
| Common Interview Questions | |
| |
| |
| Following Up | |
| |
| |
| Tips for International Communication | |
| |
| |
| Quick Review | |
| |
| |
| Exercises | |
| |
| |
| Community Action Project | |
| |
| |
| Technology Challenge | |
| |
| |
| Sample Documents | |
| |
| |
| Job Application Letter | |
| |
| |
| Table of Contents for Technical Writing Portfolio | |
| |
| |
| Thank You Letter | |
| |
| |
| Chronological Resume | |
| |
| |
| Targeted Resume | |
| |
| |
| Function-Oriented Resume | |
| |
| |
| A Quick Guide to Language Issues | |
| |
| |
| ESL (English as a Second Language) Considerations | |
| |
| |
| Abbreviations and Acronyms | |
| |
| |
| Capitalization | |
| |
| |
| Commonly Misspelled Words | |
| |
| |
| Placement of Adverbs and Adjectives | |
| |
| |
| Articles | |
| |
| |
| Pronoun Reference | |
| |
| |
| Gerunds and Infinitives | |
| |
| |
| Idioms | |
| |
| |
| Prepositions | |
| |
| |
| Two-Word Verbs | |
| |
| |
| Present Perfect Verb Tense | |
| |
| |
| Glossary of Usage | |
| |
| |
| Index | |