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| Foreword | |
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| Preface | |
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| Intended Audience | |
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| The Central Premises of the Book | |
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| The Structure of the Book and How to Use It | |
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| Acknowledgements | |
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| Management Philosophy Issues Related to Technical Communication | |
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| Introduction | |
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| Principle- and Value-Centered Management | |
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| Four Management Paradigms | |
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| Mission and Vision Statements | |
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| Documentation Development Philosophy | |
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| Organizational Structures | |
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| Where Should Technical Communication be Located? | |
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| Conclusion | |
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| References | |
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| For Further Information | |
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| Questions for Discussion | |
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| Mission Statement, Goals, and Objectives | |
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| Technical Communication Personnel Management | |
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| Introduction | |
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| Leadership vs. Management | |
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| Leadership Skills for Technical Communicators | |
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| Technical Communication Employee Levels | |
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| Technical Communication Salaries | |
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| Worksheet: Job Description Template | |
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| Technical Communication Job Titles | |
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| The Hiring Process | |
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| Worksheet: Hiring Process Steps | |
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| Worksheet: Personnel Needs Assessment | |
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| Hiring Contractors and Consultants | |
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| Training and Development | |
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| Job and Project Assignments | |
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| Worksheet: Training Plan | |
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| Performance Evaluation | |
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| Worksheet: Annual Performance Objectives | |
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| Reward and Reinforcement | |
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| Worksheet: Performance Review Meeting Outline | |
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| Promotions | |
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| Recommendations and References | |
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| Reductions in Force | |
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| Problem Employees | |
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| Worksheet: Action Plan | |
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| Teamwork and Collaboration | |
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| Other Technical Communication Personnel Issues | |
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| References | |
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| For Further Information | |
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| Questions for Discussion | |
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| Compensation and Rewards Plan | |
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| Finance for Technical Communication Managers | |
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| Introduction | |
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| Balance Sheets and Income Statements | |
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| Worksheet: Balance Sheet | |
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| Worksheet: Income Statement | |
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| Budgets | |
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| Worksheet: Technical Communication Group Monthly Budget | |
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| Levels of Quality and Service-Level Agreements | |
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| Worksheet: Technical Communication Levels of Quality | |
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| Worksheet: Technical Communication Contracts | |
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| Value Added for Technical Communication | |
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| Worksheet: Technical Communication Estimation | |
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| Worksheet: Technical Communication Public Relations | |
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| References | |
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| For Further Information | |
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| Questions for Discussion | |
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| Value-Added Calculation | |
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| Management Communication | |
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| Introduction | |
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| Rhetorical Situations | |
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| Communication Modes | |
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| Communication Locations | |
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| Communication Times | |
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| Communication Media | |
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| Communication Contents | |
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| Communication Reasons | |
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| Communicating with Employees | |
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| Communicating with Peers | |
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| Communicating with Management | |
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| Communicating Externally | |
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| Meetings | |
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| Worksheet: Technical Communication Meeting Agenda | |
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| Worksheet: Technical Communication Meeting Minutes | |
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| References | |
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| For Further Information | |
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| Questions for Discussion | |
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| Meeting Agenda, Minutes, and Action Items | |
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| Management Training | |
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| Introduction | |
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| General Management Skills | |
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| Technical Communication-Specific Management Skills | |
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| General Technical Skills | |
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| Technical Communication-Specific Technical Skills | |
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| Industry- or Discipline-Specific Technical Skills | |
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| Training Resources | |
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| Is Career Development Your Responsibility or Your Organization's? | |
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| References | |
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| Worksheet: Technical Communication Management Training Plan | |
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| For Further Information | |
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| Questions for Discussion | |
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| Management and Technical Skills Development Plan | |
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| Managing Yourself | |
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| Mentoring | |
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| Time Management | |
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| Biological Clock | |
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| Worksheet: Management Time Inventory | |
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| Be Here Now | |
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| Delegation | |
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| Setting Objectives and Goals | |
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| Managing Your Life | |
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| References | |
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| For Further Information | |
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| Questions for Discussion | |
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| Managing Your Time | |
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| Managing Your Boss | |
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| Introduction | |
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| Empathize with Your Boss's Situation | |
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| Get Your Own Job Done First | |
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| Develop Credibility | |
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| Become a Problem Solver Rather than a Complainer | |
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| Present New Ideas Gradually and Prove their Value | |
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| Accept Criticism Graciously | |
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| If All Else Fails, Leave | |
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| When You Find a Good One, Hang On | |
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| References | |
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| For Further Information | |
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| Questions for Discussion | |
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| Problem Solving and Communication | |
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| Other Technical Communication Management Responsibilities | |
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| Translation/Localization | |
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| Preparing Proposals and RFPs | |
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| Marketing/Sales | |
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| References | |
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| For Further Information | |
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| Questions for Discussion | |
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| Writing a Proposal for Technical Communication Services | |
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| Resources for Technical Communication Managers | |
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| Books | |
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| Magazines/Journals | |
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| Training | |
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| Translators | |
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| Indexers | |
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| Organizations | |
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| Index | |