Working with Cultural Differences Dealing Effectively with Diversity in the Workplace

ISBN-10: 0313352828
ISBN-13: 9780313352829
Edition: 2008
Authors: Richard Brislin
List price: $64.00 Buy it from $0.01 Rent it from $27.64
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Description: Given the internationalization of business, and the increasing need to work effectively with culturally diverse people in one's own country, people are facing new and more common challenges in developing workplace relationships. The challenges  More...

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Book details

List price: $64.00
Copyright year: 2008
Publisher: ABC-CLIO, LLC
Publication date: 6/30/2008
Binding: Hardcover
Pages: 200
Size: 6.50" wide x 9.50" long x 1.00" tall
Weight: 1.254
Language: English

Given the internationalization of business, and the increasing need to work effectively with culturally diverse people in one's own country, people are facing new and more common challenges in developing workplace relationships. The challenges include communicating across differences in the use of silence and indirectness, dealing with negative exchanges, or neutral exchanges that one party perceives as negative, making decisions, working through criticisms and disagreements, and interpreting changing workplace dynamics. In this book, Distinguished Professor Richard W. Brislin shows us that helpful guidelines for everyday intercultural interactions are clear in information that has been gathered across the fields of cross-cultural psychology, organizational behavior and intercultural communication. A psychologist and a professor of management, Brislin uses actual examples he calls "critical incidents" to illustrate the basic psychological processes that play a part in effective, and ineffective, intercultural relationships across workplaces. The differences they face include individual and collective cultural background, the relative emphasis placed on the importance of status and power, behaviors relative to a culture's social norms, and gender expectations of males and females in the workplace. Insights explained here allow readers understand how they can benefit from, rather than be frustrated by, intercultural experiences, and how to better develop such relations. Short stories throughout the text demonstrate how actual people in business recognized and dealt with intercultural issues, at home and abroad.

Richard Breslin's current research focuses on mentoring, cross-cultural training materials and the experiences of business people on overseas assignments. Brislin reviews submissions for over ten professional journals and five major textbook publishers. He develops materials for use in cross-cultural training programs and is the author of a text in cross-cultural psychology. One of his books, "The Art of Getting Things Done: A Practical Guide to the Use of Power," was a Book of the Month Club selection in 1992. His most recent publication is Intercultural Interactions: A Practical Guide," published by SAGE Publications.

Series Foreword
Acknowledgments
Introduction: Increasing Intercultural Interactions
Adjusting to Other Cultures
Individualism and Collectivism
Communication: Interpreting Silence, Quiet, and Indirectness
Communication: Interpreting Directness and Potentially Negative Exchanges
Dealing with Criticisms and Disagreements
Decision Making
Interactions among Males and Females
Status and Power
The Number and Importance of Social Norms
Workplace Dynamics
Developing Interpersonal Relationships
Basic Psychological Processes at Work during Intercultural Interactions
Some Final Pieces of Advice and Some Concluding Perspectives
References
Index

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