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| Acknowledgments | |
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| Introduction | |
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| Love the Language | |
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| Aristotle Knew the Basics | |
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| Master the Vocabulary of the Customer | |
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| Turn Your Expertise into a Speech | |
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| Be Creative with Word Color | |
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| Use Writers' Tricks to Unify and Emphasize | |
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| Language Is Your Best Tool | |
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| Bring Out the Interpreter in You | |
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| Say it Differently | |
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| Prepare Like Crazy | |
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| Practice Is the First Priority | |
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| Begin So You Can Practice | |
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| Tape and Time Yourself | |
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| Know the First Four Minutes Cold | |
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| Give Yourself Think Time | |
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| Find Out What Happened Last Time | |
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| Set Yourself Up for Success | |
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| Respect the Client | |
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| Know Who the Real Client Is | |
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| Know What the Meeting Planner Really Wants | |
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| Know What the Audience Needs | |
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| Know What to Use and What to Lose | |
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| Be an Expert on the Culture | |
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| Know What Works with This Client | |
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| Break the Rules | |
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| You Don't Have to Be Perfect | |
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| It's OK to Surprise Your Audience | |
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| Decide on Your Notes Policy | |
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| Begin Unexpectedly-Involve Your Audience! | |
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| End Unexpectedly | |
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| Face a Trend with an Antitrend | |
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| Create a Connection | |
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| Start with the First Step | |
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| Try a Three-Part Warm-up | |
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| Connect with a Grieving Audience | |
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| Connect via Stories and More | |
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| No Joke! Know the Risks | |
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| Practice Consistent Eye Contact | |
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| Use Your Introduction to Connect | |
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| Connect with Visual Simplicity | |
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| Connect with Visual Innovation | |
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| Adapt to the Moment | |
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| When "Dr. Evil" Shows Up, Be Ready | |
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| When Your Presenter Doesn't Show, You Can Still Shine | |
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| Don't Let Murphy's Law Surprise You | |
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| When Asked to Edit, Be Prepared | |
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| When Asked for Your Opinion, Listen First | |
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| Beware of the Two-Year-Old in You | |
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| Inquire, Observe, and Learn | |
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| It's the Norm, Not the Exception | |
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| Propel the Image | |
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| Look Like You Mean It | |
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| Sound Like You Mean It | |
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| Don't Fall into the Apology Trap | |
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| Become One with Your Microphone | |
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| You Own the Power of Performance | |
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| Discover and Deliver Your Strengths | |
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| Master Interaction | |
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| Walk a Fine Line When Facilitating | |
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| Always Remember: It's About Them | |
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| Become "Learner-Centric" | |
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| Technical Experts Are People Too | |
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| Be Prepared with Questions | |
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| Become a Master Teacher | |
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| Know the Nuances of Learners' Needs and Wants | |
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| Follow Up for More | |
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| Build Upon the Audience Perception of Your Expertise Before, During, and After Your Speech | |
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| The Eyes of the Audience Will Help You Follow Up | |
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| Ask for the Right Kinds of Information | |
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| Get Immediate Feedback | |
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| Determine the Next Step | |
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| Never Give Up | |
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| Every Presentation Counts-Every Time | |
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| Every Presentation Is Different Even When It Is the Same | |
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| When You're Being Coached, Listen and Respond Carefully! | |
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| Step Up to the Retreat-Planning Challenge! | |
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| Go Forward with Follow-up | |
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| When You Are Asked, Always Do More | |
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| Final Thoughts from Your Biggest Fans | |