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| Communication: Essential Human Behavior | |
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| We Must Communicate: The Functional Perspective | |
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| Expressing Affiliation | |
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| Achieving Goals | |
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| Influencing Others | |
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| How We Communicate | |
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| Characteristics of Communication | |
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| Communication is Symbolic | |
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| Communication Requires a Shared Code | |
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| Communication is Linked to Culture | |
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| Communication Need Not Be Intentional | |
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| Communication Occurs Through Various Channels | |
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| Communication is Transactional | |
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| Assessing Communicative Value | |
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| Communicating Competently | |
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| Competent Communication is Process-Oriented | |
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| Competent Communication is Appropriate and Effective | |
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| Appropriate Behavior | |
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| Effective Behavior | |
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| Competent Communication Involves Communication Skills | |
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| Modeling Communication | |
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| The Linear Model | |
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| The Interaction Model | |
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| The Competent Communication Model | |
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| The Communicators | |
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| The Relational Context | |
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| The Situational Context | |
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| The Cultural Context | |
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| The Study of Communication | |
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| Perceiving the Self and Others | |
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| Perception: Making Sense of Your World | |
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| Selecting Information | |
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| Schemas: Organizing Perceptions | |
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| The Functions of Schemas | |
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| Challenges with Schemas and Perception | |
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| Mindlessness | |
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| Selective perception | |
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| Undue Influence | |
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| Attributions: Interpreting Your Perceptions | |
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| Perceiving the Self and Others in a Diverse World | |
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| The Cultural Context | |
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| Perceptual Barriers | |
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| Narrow Perspective | |
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| Stereotyping and Prejudice | |
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| Removing Perceptual Barriers | |
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| Cognition: Perceiving Ourselves | |
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| Self-Concept: Who You Think You Are | |
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| Self-Esteem: How You Feel About Yourself | |
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| Self-Efficacy: Assessing Your Own Abilities | |
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| Interpreting Events | |
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| Self-fulfilling Prophecies | |
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| Assessing Our Perceptions of Self | |
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| Self-Actualization | |
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| Self-Adequacy | |
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| Self-Denigration | |
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| Behavior: Managing Our Identities | |
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| Self-Presentation | |
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| Self-Disclosure | |
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| Managing the Self Online | |
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| Language and Communication | |
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| The Nature of Language | |
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| Language is Symbolic | |
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| Words Have Multiple Meanings | |
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| Thought Informs Language | |
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| Language is Ruled by Grammar | |
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| Language is Bound by Context | |
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| The Functions of Language | |
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| Using Language to Influence Others | |
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| Using Language to Share Information | |
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| Using Language to Express Feelings | |
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| Using Language to Express Creativity | |
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| Using Language to Manage Conversations and Relationships | |
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| Problems with Language | |
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| Abstraction and Meaning | |
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| Situation and Meaning | |
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| The Limits of Labeling | |
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| The Dangers of Biased Language | |
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| Confusing Facts, Opinions and Inferences | |
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| Language in Context | |
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| The Relational Context | |
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| The Situational Context | |
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| Culture as Context | |
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| Culture, Words, and Thought | |
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| High- and Low-Context Cultures | |
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| Gender and Language | |
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| Geography and Language | |
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| Accommodation | |
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| Technology as Context | |
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| Nonverbal Communication | |
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| The Nature of Nonverbal Communication | |
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| Nonverbal Behavior is Communicative | |
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| Nonverbal Communication is often Spontaneous and Unintentional | |
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| Nonverbal Communication is Ambiguous | |
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| Nonverbal Communication is More Believable than Verbal Communication | |
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| Functions of Nonverbal Communication | |
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| Reinforcing Verbal Messages | |
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| Substituting Verbal Messages | |
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| Contradicting Verbal Messages | |
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| Regulating Interactions | |
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| Creating Immediacy | |
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| Deceiving Others | |
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| Codes of Nonverbal Communication | |
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| Gestures and Body Movements | |
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| Facial Expressions | |
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| Eye Behavior | |
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| Voice | |
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| Physical Appearance | |
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| Space and Environment | |
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| Proxemics | |
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| Territoriality | |
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| Environment | |
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| Touch | |
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| Time | |
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| Influences on Nonverbal Communication | |
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| Culture | |
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| Mediated Nonverbal Communication | |
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| The Situational Context | |
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| Listening | |
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| How We Listen | |
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| Listening is a Process | |
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| Personal Listening Preferences | |
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| Why We Listen | |
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| Meeting Listening Goals | |
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| Informational Listening | |
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| Critical Listening | |
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| Empathetic Listening | |
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| Appreciative Listening | |
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| The Value of Listening Well | |
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| Listening Helps Your Career | |
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| Effective Listening Saves Time and Money | |
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| Effective Listening Creates Opportunities | |
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| Effective Listening Strengthens Relationships | |
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| Listening Challenges | |
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| Environmental Factors | |
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| Hearing Challenges | |
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| Multitasking | |
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| Boredom and Overexcitement | |
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| Attitudes About Listening | |
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| Talking Seems More Powerful Than Listening | |
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| Overconfidence and Laziness | |
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| Listening Apprehension | |
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| Unethical Listening Behaviors | |
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| Defensive Listening | |
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| Selective Listening | |
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| Selfish Listening | |
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| Hurtful Listening | |
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| Pseudolistening | |
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| Listening in Context | |
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| The Relational and Situational Contexts | |
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| The Cultural Context | |
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| Technology as Context | |
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| Developing and Maintaining Relationships | |
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| Types of Interpersonal Relationships | |
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| Family | |
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| Friendship | |
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| Romantic Relationships | |
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| Online Relationships | |
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| Why We Form Relationships | |
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| Functions of Relationships | |
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| Companionship | |
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| Stimulation | |
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| Achieving Goals | |
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| Interpersonal Attraction | |
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| Proximity | |
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| Physical Attraction | |
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| Similarity | |
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| Managing Relationship Dynamics | |
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| Costs and Rewards | |
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| Reducing Uncertainty | |
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| Monitoring Strategies | |
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| Proactive Strategies | |
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| Indirect Strategies | |
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| Dialectical Tensions | |
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| Autonomy-Connection | |
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| Openness-Closedness | |
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| Predictability-Novelty | |
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| Self-Disclosure and Interpersonal Relationships | |
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| Social Penetration Theory | |
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| Communication Privacy Management | |
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| Strategic Topic Avoidance | |
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| Stages of a Relationship | |
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| Initiating | |
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| The Exploratory Stage | |
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| The Intensification Stage | |
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| The Stable Stage | |
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| The Declining Stage | |
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| Uncertainty Events | |
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| Interference | |
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| Unmet Expectations | |
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| Relationship Repair | |
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| The Termination Stage | |
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| Reconciliation | |
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| Managing Conflict in Relationships | |
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| A Understanding Conflict | |
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| Unproductive Conflict | |
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| Productive Conflict | |
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| Productive Conflict Fosters Healthy Debate | |
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| Productive Conflict Leads to Better Decision Making | |
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| Productive Conflict Spurs Relationship Growth | |
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| Conflict Triggers | |
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| Inaccurate Perceptions | |
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| Unbalanced Costs and Rewards | |
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| Incompatible Goals | |
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| Provocation | |
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| Influences Affecting Conflict | |
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| Power Dynamics | |
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| Attitudes Toward Conflict | |
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| Communication Climate | |
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| Culture and Conflict | |
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| Communication Channel | |
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| Strategies for Managing Conflict | |
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| Escapist Strategies | |
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| Challenging Strategies | |
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| Cooperative Strategies | |
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| Focus on Issues | |
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| Debate and Argument | |
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| Considering Options and Alternatives | |
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| Consider the Importance of the Outcome | |
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| Reassure your Partner | |
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| Conflict Outcomes | |
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| Compromise | |
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| Win-Win | |
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| Lose-Lose | |
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| Separation | |
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| Allocation of Power | |
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| Communicating in Groups | |
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| Understanding Groups | |
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| Characteristics of Groups | |
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| Group Development | |
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| Forming | |
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| Storming | |
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| Norming | |
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| Performing | |
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| Adjourning | |
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| Group Size and Communication | |
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| Size and Complexity | |
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| Size and the Formation of Cliques and Coalitions | |
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| Group Size and Social Loafing | |
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| Group Networks | |
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| Types of Networks | |
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| Changing the Shape of a Network | |
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| Additional Factors Affecting Group Communication | |
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| Interdependence | |
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| Cohesion | |
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| Group Climate | |
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| Norms | |
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| Roles | |
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| Task Roles | |
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| Social Roles | |
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| Antigroup Roles | |
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| Role Conflict | |
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| Clarity of Goals | |
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| Groupthink and Conflict | |
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| Individual Differences | |
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| Cultural Factors | |
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| Communication Apprehension | |
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| Leadership and Decision Making in Groups | |
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| Understanding Group Leadership | |
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| Five Sources of Power Shared Leadership | |
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| Leadership Styles | |
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| Directive | |
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| Participative | |
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| Supportive | |
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| Achievement-oriented | |
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| Competence and Ethics | |
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| Culture and Leadership | |
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| Masculine and Feminine Leadership Context and Power Distance | |
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| Decision Making in a Group | |
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| Forces That Shape a Group���s Decision | |