Consultant's Craft Improving Organizational Communication

Name: Consultant's Craft Improving Organizational Communication
Price: 3.13 USD
Availability: InStock
ISBN: 9780312248246

ISBN-10: 0312248245

ISBN-13: 9780312248246

Edition: 2nd 2001

Authors: Sue DeWine

List price: $74.95

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Description:

Written by a widely respected communication scholar and working consultant, "The Consultant's Craft" combines theoretical savvy with practical, real-world experience to guide students as they work to improve organizations' communication practices.

Book details

List price: $74.95
Edition: 2nd
Copyright year: 2001
Publisher: Bedford/Saint Martin's
Publication date: 11/29/2000
Binding: Hardcover
Pages: 496
Size: 6.25" wide x 9.25" long x 1.00" tall
Weight: 1.892
Language: English

Preface
Foreword
Introduction
Why Are Human Communication Skills So Important?	p. 2
What Are Training and Consulting? Some Definitions	p. 22
Who Are Communication Managers? Job Descriptions	p. 34
Conducting Needs Assessments	p. 46
How Do We Know What We Have When We Have It? Data Analysis	p. 64
Using Training Techniques	p. 74
Designing Consulting Interventions	p. 108
Isn't Anyone Listening? Using Active Listening Techniques	p. 138
Why Are Meetings So Boring and Unproductive? Managing Meetings	p. 156
Can I Help My Client Face an Audience? Presentation Skills	p. 192
Can This Group Work as a Team? Team-Building Techniques	p. 218
How Do You Tell Clients What Kind of Job They Are Doing? Using Descriptive Feedback	p. 242
How Do I Cope with Difficult People? Dealing with People and Conflict	p. 254
How Can People Get Organized When the Rules Keep Changing? Understanding Change Processes	p. 278
Evaluating the Impact of Training	p. 294
Strategies for Evaluating Consulting	p. 310
Friendships, Romances, and Working Relationships	p. 326
The Business of Consulting: Entrepreneurship, Marketing, Ethics, and Career Development	p. 342
Appendix: The Silent Treatment: A Case Study	p. 367
References	p. 375
Author Index	p. 391
Subject Index	p. 395
Table of Contents provided by Blackwell. All Rights Reserved.