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    Consultant's Craft Improving Organizational Communication

    ISBN-10: 0312248245
    ISBN-13: 9780312248246
    Author(s): Sue DeWine
    Description: Written by a widely respected communication scholar and working consultant, "The Consultant's Craft" combines theoretical savvy with practical, real-world experience to guide students as they work to improve organizations' communication practices.
    Buy it from: $59.80
    This item will ship on Monday, December 22 .

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    List Price: $74.95
    Edition: 2nd
    Publisher: Bedford/Saint Martin's
    Binding: Hardcover
    Pages: 496
    Size: 6.25" wide x 9.25" long x 1.00" tall
    Weight: 2.156
    Language: English

    Written by a widely respected communication scholar and working consultant, "The Consultant's Craft" combines theoretical savvy with practical, real-world experience to guide students as they work to improve organizations' communication practices.

    Preface
    Foreword
    Introduction
    Why Are Human Communication Skills So Important?p. 2
    What Are Training and Consulting? Some Definitionsp. 22
    Who Are Communication Managers? Job Descriptionsp. 34
    Conducting Needs Assessmentsp. 46
    How Do We Know What We Have When We Have It? Data Analysisp. 64
    Using Training Techniquesp. 74
    Designing Consulting Interventionsp. 108
    Isn't Anyone Listening? Using Active Listening Techniquesp. 138
    Why Are Meetings So Boring and Unproductive? Managing Meetingsp. 156
    Can I Help My Client Face an Audience? Presentation Skillsp. 192
    Can This Group Work as a Team? Team-Building Techniquesp. 218
    How Do You Tell Clients What Kind of Job They Are Doing? Using Descriptive Feedbackp. 242
    How Do I Cope with Difficult People? Dealing with People and Conflictp. 254
    How Can People Get Organized When the Rules Keep Changing? Understanding Change Processesp. 278
    Evaluating the Impact of Trainingp. 294
    Strategies for Evaluating Consultingp. 310
    Friendships, Romances, and Working Relationshipsp. 326
    The Business of Consulting: Entrepreneurship, Marketing, Ethics, and Career Developmentp. 342
    Appendix: The Silent Treatment: A Case Studyp. 367
    Referencesp. 375
    Author Indexp. 391
    Subject Indexp. 395
    Table of Contents provided by Blackwell. All Rights Reserved.

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