Consultant's Craft Improving Organizational Communication

ISBN-10: 0312248245
ISBN-13: 9780312248246
Edition: 2nd 2001
Authors: Sue DeWine
List price: $74.95
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Description: Written by a widely respected communication scholar and working consultant, "The Consultant's Craft" combines theoretical savvy with practical, real-world experience to guide students as they work to improve organizations' communication practices.

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Book details

List price: $74.95
Edition: 2nd
Copyright year: 2001
Publisher: Bedford/Saint Martin's
Publication date: 11/29/2000
Binding: Hardcover
Pages: 496
Size: 6.25" wide x 9.25" long x 1.00" tall
Weight: 1.892
Language: English

Written by a widely respected communication scholar and working consultant, "The Consultant's Craft" combines theoretical savvy with practical, real-world experience to guide students as they work to improve organizations' communication practices.

Preface
Foreword
Introduction
Why Are Human Communication Skills So Important?p. 2
What Are Training and Consulting? Some Definitionsp. 22
Who Are Communication Managers? Job Descriptionsp. 34
Conducting Needs Assessmentsp. 46
How Do We Know What We Have When We Have It? Data Analysisp. 64
Using Training Techniquesp. 74
Designing Consulting Interventionsp. 108
Isn't Anyone Listening? Using Active Listening Techniquesp. 138
Why Are Meetings So Boring and Unproductive? Managing Meetingsp. 156
Can I Help My Client Face an Audience? Presentation Skillsp. 192
Can This Group Work as a Team? Team-Building Techniquesp. 218
How Do You Tell Clients What Kind of Job They Are Doing? Using Descriptive Feedbackp. 242
How Do I Cope with Difficult People? Dealing with People and Conflictp. 254
How Can People Get Organized When the Rules Keep Changing? Understanding Change Processesp. 278
Evaluating the Impact of Trainingp. 294
Strategies for Evaluating Consultingp. 310
Friendships, Romances, and Working Relationshipsp. 326
The Business of Consulting: Entrepreneurship, Marketing, Ethics, and Career Developmentp. 342
Appendix: The Silent Treatment: A Case Studyp. 367
Referencesp. 375
Author Indexp. 391
Subject Indexp. 395
Table of Contents provided by Blackwell. All Rights Reserved.

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