Tongue Fu! How to Deflect, Disarm, and Defuse Any Verbal Conflict

ISBN-10: 0312152272
ISBN-13: 9780312152277
Edition: 1996 (Revised)
Authors: Sam Horn
List price: $15.99 Buy it from $3.00
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Book details

List price: $15.99
Copyright year: 1996
Publisher: St. Martin's Press
Publication date: 3/15/1997
Binding: Paperback
Pages: 256
Size: 5.50" wide x 9.00" long x 0.75" tall
Weight: 0.638
Language: English

Acknowledgments
Introduction
Author's Note
Respond Rather Than React
Fast-Forward Through Frustration
Handle Hassles with Fun Fu!
Talk People Through Their Troubles
End Complaints Instantly
Gracefully Exit Arguments
Name the Game
Tongue Glue
What to Say When You Don't Know What to Say
Find Solutions, Not Fault
Words to Lose, Words to Use
Acknowledge, Don't Argue
Become a Coach, Not a Critic
Turn Orders Into Requests
Clear Away the "Can't Because" Barrier
Become Problem Free
Avoid Going to Extremes
Turn Conflicts into Cooperation
Listen Up!
Rules for Unruly Behavior
Defuse Disputes
Approach with an Open Mind
Share Control
Get More of What You Want, Need, and Deserve
Choose Your Battles
Say No
Terminate Tactfully
Act and Feel Confident
Five Principles of Persuasion
Break Free from Bullies
Give People a Fresh Start
Take Charge of Your Emotions!
Maintain a Positive Perspective
Ki'Em with Kindness
Epilogue: Turn Intentions into Actions
Postscript
Recommended Reading

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