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| ToC (new and updated chapters in bold) | |
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| Logistics & Competitive Strategy | |
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| This chapter will look at how logistics capabilities and supply chain excellence can help companies gain a competitive advantage | |
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| It will also look at the relationship between logistics and financial performance | |
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| Case Study : Dell (updated from 1998 version) | |
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| Logistics & Customer Value | |
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| This chapter focuses on the ways in which customer value can be created and delivered through the supply chain | |
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| The theme will be demand-driven and responsive supply chain strategies | |
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| Case Study : Zara (updated from 1998 version) | |
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| Measuring Logistics Costs and Performance | |
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| The content of this chapter will be about the need to understand the 'costs-to-serve' | |
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| Issues such as customer profitability analysis and benchmarking will be included | |
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| Case Study : Wal-Mart/K-Mart (new) | |
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| Creating the Agile Supply Chain | |
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| The concept of the agile supply chain is developed in this chapter and the building blocks of the agile paradigm explained | |
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| The differences between 'lean' and 'agile' will be discussed | |
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| Case Study : The challenge of the 3-day car (new) | |
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| Strategic Lead-Time Management | |
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| Time compression is the focus of this chapter including the search for ways in which non-value adding time can be removed from the pipeline | |
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| Case Study : Hewlett Packard CD/RW (new) | |
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| Managing the Global Pipeline | |
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| The particular challenges of global supply chains will be discussed in this chapter | |
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| The pros and cons of global sourcing and offshore manufacturing will be presented | |
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| The need to understand the total supply chain impact of globalisations will be emphasised | |
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| Case Study : Dyson (new) | |
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| Managing the Supply Chain in an Era of Uncertainty | |
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| This chapter will examine the ideas of supply chain risk and vulnerability and will explore ways in which supply chain resilience can be improved | |
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| Case Study : Nokia/Ericsson (new) | |
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| Managing Networks and Relationships | |
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| The idea of the supply chain as an interdependent network of organisations that jointly combine to deliver customer value is introduced | |
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| The idea of supply chain 'orchestration' is discussed | |
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| Case Study : Li & Fung (new) | |
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| Overcoming the Barriers to Supply Chain Integration | |
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| The fundamental business transformations that are required to enable supply chain integration to become a reality are examined | |
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| The characteristics of effective supply chains will be presented | |
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| Case Study : GM/Vectra (new) | |