Kaizen Strategies for Customer Care How to Create a Powerful Customer Care Program-And Make It Work

Name: Kaizen Strategies for Customer Care How to Create a Powerful Customer Care Program-And Make It Work
Price: 20.35 USD
Availability: InStock
ISBN: 9780273614722

ISBN-10: 027361472X

ISBN-13: 9780273614722

Edition: 1996

Authors: Patricia Wellington

List price: $24.95

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Description:

Kaizen principles will enrich the process of satisfying customers. This book provides a proven framework for implementing an ongoing customer service strategy. Kaizen will show readers how to stay one step ahead when it comes to customer care.

Book details

List price: $24.95
Copyright year: 1996
Publisher: Financial Times/Prentice Hall
Publication date: 10/15/1995
Binding: Paperback
Pages: 256
Size: 6.50" wide x 9.75" long x 1.00" tall
Weight: 1.232
Language: English



Kaizen offers something new to all organizations and to the people in and around those organizations


It is a philosophy and framework that encourages you to continuously set higher standards of performance and to achieve new goals in terms of customer satisfaction, sales, and, ultimately, profit


Using the nine basic principles, business


Woman and customer care specialist


Patricia Wellington gives managers a proven framework for creating and implementing a customer-focused strategy that responds to today's ever-changing business conditions


This book includes case histories of companies like Unipart and Cannon who have already discovered how successful Kaizen customer care can be when joined with traditional customer service strategies