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Empathetic Marketing How to Satisfy the 6 Core Emotional Needs of Your Customers

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ISBN-10: 023034027X

ISBN-13: 9780230340275

Edition: 2012

Authors: Mark Ingwer

List price: $44.99
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Description:

People's emotions and resulting behaviors are the foundation for satisfying vital psychological needs.  Needs are at the root of our triumphs and setbacks in our personal lives and affect many of the decisions that fuel the economy.  But most marketers, researchers, product designers, advertisers and executives do not fully consider needs, and end up using emotion in ways that may be misguided and shortsighted.  The central premise of this book is that with a revised understanding of the science and philosophy behind human needs, businesses will be better equipped to provide long-term satisfaction for their customers, as well as grow their bottom lines. Mark uncovers a…    
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Book details

List price: $44.99
Copyright year: 2012
Publisher: Palgrave Macmillan
Publication date: 5/15/2012
Binding: Hardcover
Pages: 235
Size: 6.37" wide x 9.31" long x 0.92" tall
Weight: 1.276
Language: English

Mark Ingweris the founder and managing partner of an international market research firm, Insight Consulting Group. His consulting work has been featured in Business Week, New York Times, Crain’s, Brandweek, Chicago Tribune, Chicago Sun-Times, Admap, Bloomberg Markets, Product Management Today, Marketing News, and Advertising Age. He is a former adjunct professor at Northwestern Kellogg school of Management.  His firm’s research methodology appeals to corporations in multiple industries, including entertainment, consumer goods, retail and healthcare. He has dedicated himself to studying and practicing in both psychology and business.  These disciplines provide the basis…    

List of Figures and Tables
Foreword
Acknowledgments
Introduction
The Hidden Emotional Needs behind Our Decisions
The Needs Continuum
The Need for Control
The Need for Self-Expression
The Need for Growth
The Need for Recognition
The Need for Belonging
The Need for Care
Epilogue
Notes
Index