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| Preface | |
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| Orientation and Perspective | |
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| Human Services: A New Direction | |
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| What Is a Human Services Worker? Multiple Views | |
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| Typical Employment Titles for Human Service Workers | |
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| Current Conceptions of Human Services Systems | |
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| �There She Lies, the Great Melting Pot� | |
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| A History of Helping | |
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| A History of Prejudice | |
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| Human Services: Defining Roles, Problems, and Boundaries | |
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| Human Service Workers: Agents of Change | |
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| Human Services: Identifying Problems and Causes | |
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| Human Services Boundaries: Special Populations, Special Systems | |
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| Cultural Diversity in the Workplace | |
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| Types of Out-of-Home Placement | |
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| Contemporary Strategies | |
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| Medical and Psychiatric Approaches and the Person in Need | |
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| HIV/AIDS in the Cross-Cultural Context | |
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| Behavioral Approaches and the Person in Need | |
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| Psychotherapeutic Approaches and the Person in Need | |
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| Some Ethnocultural Issues and Psychotherapists | |
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| Cross-Cultural Communication Barriers and Strategies for Breaking Through | |
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| Human Services and Psychosocial Change Agentry | |
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| Problem Assessment, Planning, and Brokering | |
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| Case Management: The Cornerstone for Human Services | |
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| That Other Kind of Case Management | |
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| Inspiring Change in Human Services Clients | |
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| Crisis Intervention | |
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| Differences in the Responses of Children and Adolescents to Disasters by General Age Group | |
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| Desirable Characteristics, Skills, and Abilities of Crisis Workers | |
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| Myths about Suicide | |
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| Social Intervention: Prevention through Environmental Change | |
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| The Ethnic Agency | |
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| Traditional Cultural Helpers and Human Services | |
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| Social Control, Human Rights, Ethics, and the Law | |
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| A Lack of Cultural Sensitivity? | |