| |
| |
| |
| The Nature of Interviewing | |
| |
| |
| The Interview Process | |
| |
| |
| Opening | |
| |
| |
| Feedforward | |
| |
| |
| Question-and-Answer Session | |
| |
| |
| Feedback | |
| |
| |
| Closing | |
| |
| |
| Types of Interviews | |
| |
| |
| Interview Structures | |
| |
| |
| The Informal Interview | |
| |
| |
| The Guided Interview | |
| |
| |
| The Standard Open Interview | |
| |
| |
| The Quantitative Interview | |
| |
| |
| Interview Channels | |
| |
| |
| Face-to-Face | |
| |
| |
| Phone | |
| |
| |
| Online | |
| |
| |
| Individual and Group Interviews | |
| |
| |
| Types of Interview Questions | |
| |
| |
| Neutral-Leading Questions | |
| |
| |
| Open-Closed Questions | |
| |
| |
| Primary-Follow-Up Questions | |
| |
| |
| Direct-Indirect Questions | |
| |
| |
| Effective Interpersonal Communication | |
| |
| |
| Interpersonal Communication Skills | |
| |
| |
| Common Interpersonal Mistakes | |
| |
| |
| Communication Skill Set | |
| |
| |
| Ethical Considerations in Interviewing | |
| |
| |
| The Information Interview | |
| |
| |
| The Employment Interview | |
| |
| |
| |
| The Information Interview | |
| |
| |
| Select the Person | |
| |
| |
| Secure an Appointment | |
| |
| |
| Prepare Your Questions | |
| |
| |
| Establish Rapport | |
| |
| |
| Tape the Interview | |
| |
| |
| Ask Open-Ended Questions | |
| |
| |
| Close and Follow Up the Interview | |
| |
| |
| |
| The Employment Interview | |
| |
| |
| Prepare Yourself | |
| |
| |
| Network | |
| |
| |
| Homework | |
| |
| |
| Prepare Your Résumé | |
| |
| |
| Types of Résumés | |
| |
| |
| The Chronological Résumé | |
| |
| |
| The Functional Résumé | |
| |
| |
| The Curriculum Vitae | |
| |
| |
| Suggestions for Writing Your Résumé | |
| |
| |
| The Résumé Cover Letter | |
| |
| |
| Prepare Answers and Questions | |
| |
| |
| Present Yourself Effectively | |
| |
| |
| Dress for Interview Success | |
| |
| |
| Arrive on Time | |
| |
| |
| Demonstrate Effective Interpersonal Communication | |
| |
| |
| Acknowledge Cultural Rules and Customs | |
| |
| |
| Mentally Review the Interview | |
| |
| |
| Follow Up | |
| |
| |
| The Lawfulness of Questions | |
| |
| |
| Recognizing Unlawful Questions | |
| |
| |
| Dealing with Unlawful Questions | |
| |
| |
| Answer the Question | |
| |
| |
| Answer the Question (In Part) | |
| |
| |
| Explain Your Reasons for Not Answering | |
| |
| |
| Summary of Concepts and Skills | |
| |
| |
| Postscript Continuing Your Study of Interviewing | |
| |
| |
| Key Terms | |
| |
| |
| Bibliography | |
| |
| |
| Index | |
| |
| |
| Specialized Contents | |
| |
| |
| Worksheets | |
| |
| |
| The Cheat Sheet | |
| |
| |
| Communication Skill Set | |
| |
| |
| Information Interview Preparation Guide | |
| |
| |
| Employment Interview Preparation Guide | |
| |
| |
| Interviewing Exercises | |
| |
| |
| Classifying Types of Questions | |
| |
| |
| Practicing Interviewing Skills | |
| |
| |
| Preparing Your Résumé | |
| |
| |
| The Best and the Worst | |
| |
| |
| Displaying Communication Confidence in the Employment Interview | |
| |
| |
| Writing the Follow-Up Letter | |
| |
| |
| Responding to Unlawful Questions | |