Communication Embracing Difference

ISBN-10: 0205688128

ISBN-13: 9780205688128

Edition: 3rd 2011

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Book details

List price: $100.95
Edition: 3rd
Copyright year: 2011
Publisher: Pearson Education Canada
Publication date: 1/14/2010
Binding: Paperback
Pages: 384
Size: 7.25" wide x 8.75" long x 0.25" tall
Weight: 1.232
Language: English

The Process of Communication
An Overview of Communication
The Communication Process
Functions of Communication
Types of Communication
Understanding Difference, Diversity, and Communication
Perception
The Process of Perception
Perceptions of Ourselves
Perceptions of Others
Developing Accurate Perceptions of Ourselves and Others
Listening
Hearing and Listening
Factors That Interfere with Listening
Effective Listening
Verbal Communication
The Nature of Language and Meaning
The Meaning of Words
Factors That Influence Our Language Use
Problems with Language
Improving Verbal Skills
Nonverbal Communication
The Nature of Nonverbal Communication
Types and Functions of Nonverbal Communication
Improving Nonverbal Communication
Interpersonal Communication
Understanding Ourselves and Others
The Nature of Interpersonal Relationships
Self-Disclosure within Relationships
Theoretical Explanations of Interpersonal Communication
Conflict within Relationships
Improving Our Efforts to Resolve Conflicts
Creating a Positive Communication Climate
Understanding Defense Mechanisms
Coping with Defensiveness
Stepping Back from Defensive Communication
Interviewing
Interview Questions
Organizing the Interview
Types of Interviews
The Employment Interview
Preparing for an Interview
Improving Your Interviewing Skills
Communicating in Small Groups
An Overview of Small-Group Communication
Types of Small Groups
Variables in Small-Group Communication
Participating in Small-Group Discussions
Decision-Making Methods
Communication Skills within Small Groups
Solving Problems Using Small Groups
Solving Problems as a Group
Types of Problem-Solving Formats
The Process of Problem Solving
Leadership
Effective Leadership Communication
Public Communication
Selecting a Speech Topic and Adapting
To the Audience
Selecting a Topic
Yourself
The Situation
The Audience
Demographic Factors
Audience Characteristics
Brainstorming
Adapting to the Audience
The Speech Purpose
Thesis Statement
Researching and Using Supporting
Material for Your Speech
Sources of Information
Finding Sources: the Library
Using the Internet: World Wide Web
Citing Sources
Forms of Support for Your Speech
Anecdotes and Stories
Presentational Aids
Using Presentational Aids
Organizing Your Speech
The Body
The Introduction
The Conclusion
Transitions
Preparing the Speech Outline
Delivering Your Speech
Oral and Written Communication
Understanding Speech Anxiety
Types of Delivery
Sharing Ideas
Using Your Body
Using Your Voice
Practicing Your Speech
The Informative Speech
The Nature of the Informative Speech
Informative Speech Topics
Organizing the Informative Speech
Methods of Presenting an Informative Speech
Sample Informative Student Speech
The Persuasive Speech
Developing a Persuasive Speech Objective
Topics for a Persuasive Speech
Organizing Your Persuasive Speech
Developing Persuasive Appeals
Techniques for Enhancing Your Credibility
Sample Student Persuasive Speech
Glossary
References
Index
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