Working Through Conflict Strategies for Relationships, Groups, and Organizations

ISBN-10: 0205569897

ISBN-13: 9780205569892

Edition: 6th 2009

List price: $131.00 Buy it from $1.55
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Description:

Covering the whole range of conflict settingsinterpersonal, group, and organizationalWorking Through Conflictprovides an introduction to conflict management that is firmly grounded in current theory and research.Communication and conflict, the inner experience of conflict, theories of conflict interaction, conflict styles, power, face-saving, the context of conflict, conflict management, and third party intervention.Conflict management.
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Book details

List price: $131.00
Edition: 6th
Copyright year: 2009
Publisher: Allyn & Bacon, Incorporated
Publication date: 7/30/2008
Binding: Paperback
Pages: 336
Size: 6.75" wide x 9.25" long x 0.75" tall
Weight: 1.430
Language: English

List of Cases
Preface
Introduction
The Women's Hotline Case
The Women's Hotline Case (Continued)
Conflict Defined
Arenas for Conflict
Productive and Destructive Conflict Interaction
Judgments About Conflict Outcomes
Plan of the Book
Summary and Review
Communication and Conflict
A Model of Effective Conflict Management
Moving Through Differentiation and Integration
Taking the Middle Path: Moving Toward Integration
Recognizing Destructive Cycles
Tacking Against the Wind
Properties of Conflict Interaction
Property 1: Conflict Is Constituted and Sustained by Moves and Countermoves During Interaction
Property 2: Patterns of Behavior in Conflict Tend to Perpetuate Themselves
Property 3: Conflict Interaction Is Influenced by and in Turn Affects Relationships
Confrontation Episodes Theory
Property 4: Conflict Interaction Is Influenced by the Context in Which It Occurs
The Columnist's Brown Bag
Summary and Review
Conclusion
The Inner Experience of Conflict
The Parking Lot Scuffle
The Psychodynamic Perspective
Collusion and Intractable Conflict
Emotion and Conflict
Psychodynamic Theory and the Parking Lot Scuffle
Verbal Aggressiveness
Emotion in the Parking Lot Scuffle
Social Cognition and Conflict
Social Knowledge About Conflict and Conflict Interaction
Social Knowledge About Conflict and the Parking Lot Scuffle
Social Cognitive Processes and Conflict
Expectancy Violations and the Parking Lot Scuffle
The Role of Attributions in the Parking Lot Scuffle
The Interaction of Psychodynamics, Emotion, and Social Cognition in Conflict
Trained Incapacities and Conflict Interaction
Summary and Review
Conclusion
Conflict Interaction
Stages of Conflict
Rummel's Five-Stage Model
Pondy's Model
Stage Models of Negotiation
Insights of Stage Models of Conflict
Multiple Sequences in Conflict
Final Thoughts About Stage Models of Conflict
Charting a Conflict
Stage Models and the Parking Lot Scuffle
Interdependence
Interdependence and the Parking Lot Scuffle
Reciprocity and Compensation
Can Conflict Competence Be Assessed?
Reciprocity and Compensation in the Parking Lot Scuffle
The Tit-for-Tat Strategy
Framing Issues in Conflict Interaction
Issue Framing and the Parking Lot Scuffle
Social Identity and Intergroup Conflict
Intergroup Conflict Dynamics and the Parking Lot Scuffle
Counteracting the Negative Impacts of Social Identity and Intergroup Conflict
Summary and Review
Conclusion
Conflict Styles and Strategic Conflict Interaction
Origins of Conflict Styles
Conflict Styles in the Parking Lot Scuffle
What Is a Conflict Style?
An Expanded View of Conflict Styles
Competing
Avoiding
Accommodating
Compromising
Collaborating
Determining the Styles of Others
Pairings of Conflict Styles
Shifting Styles During Conflict Episodes
College Roommates
Selecting Conflict Styles
A Procedure for Selecting Conflict Styles
Cultural and Gender Influences on Conflict Styles
Cultural Influences
Gender Influences
Styles and Tactics in Practice
The Would-Be Borrower
Summary and Review
Conclusion
Power: The Architecture of Conflict
Power and the Emergence of Conflict
A Raid on the Student Activity Fees Fund
A Raid on the Student Activity Fees Fund (Continued)
A Relational View of Power
The Eccentric Professor
Social Categorization
The Mystique of Power
Interaction
Legitimacy
Implications of Endorsement for Power
Power and Conflict Interaction
The Creativity Development Committee
The Use of Power in Conflict Tactics
Threats and Promises
Relational Control
Issue Control
The Balance of Power in Conflict
The Dilemmas of Strength
The Copywriter's Committee
Unbalanced Intimacy
Job Resignation at a Social Service Agency
The Dangers of Weakness
Cultural Differences in Values
Working with Power
Diagnosing the Role of Power in Conflict
Fostering Shared Power in Conflicts
Summary and Review
Conclusion
Face-Saving
The Dimensions of Face
Face Loss as It Relates to Face-Saving
A Threat to Flexibility in Conflict Interaction
The Professor's Decision
The Outspoken Member
The Controversial Team Member
Conflict Interaction as a Face-Saving Arena
Face-Saving Frames in Conflict Interaction
Resisting Unjust Intimidation
Refusing to Give on a Position
Suppressing Conflict Issues
Face-Giving Strategies
Working With Face-Saving Issues
The Productivity and Performance Report
Summary and Review
Conclusion
The Context of Conflict Interaction
History
Coordinated Management of Meaning in the Parking Lot Scuffle
Working with History
Climate
Riverdale Halfway House
More Detail on Climate
Climate and Conflict Interaction
Identifying Climates
Working with Climate
Breakup at the Bakery
Creating Constructive Climates
The Expanding Printing Company
The Organizational Context
What Type of Dispute Resolution System Does an Organization Have?
Working with Organizational Dispute Resolution Systems
Summary and Review
Conclusion
Managing Conflict
Review of the Normative Model for Conflict Management
Navigating Differentiation
Framing Problems or Issues
Cultivating a Collaborative Attitude
Moving from Differentiation to Integration
A Procedure for Managing Conflicts
How Can We Manage Extreme Conflict?
Additional Useful Techniques
The Psychological Evaluation Unit
Summary and Review
Conclusion
Third-Party Intervention
Property 1: Conflict Interaction Is Constituted and Sustained by Moves and Countermoves During Interaction
Third-Party Mandate
Responsiveness to Emerging Interaction
Organizational Co-Heads
The Family Conflict
Property 2: Patterns of Behavior in Conflict Tend to Perpetuate Themselves
Third Parties and Conflict Cycles
Neighbor Noise Problems
Third Parties and the Overall Shape of Conflict Behavior
Third Parties, Differentiation, and Integration
Property 3: Conflict Interaction Is Influenced by and in Turn Affects Relationships
Property 4: Conflict Interaction Is Influenced by the Context in Which It Occurs
Third-Party Roles and Ideologies
Transformative Mediation: A Relational Approach to Conflict Intervention
Third-Party Roles and Climate
Summary and Review
Conclusion
References
Index
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