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| List of Cases | |
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| Preface | |
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| Introduction | |
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| The Women's Hotline Case | |
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| The Women's Hotline Case (Continued) | |
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| Conflict Defined | |
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| Arenas for Conflict | |
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| Productive and Destructive Conflict Interaction | |
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| Judgments About Conflict Outcomes | |
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| Plan of the Book | |
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| Summary and Review | |
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| Communication and Conflict | |
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| A Model of Effective Conflict Management | |
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| Moving Through Differentiation and Integration | |
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| Taking the Middle Path: Moving Toward Integration | |
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| Recognizing Destructive Cycles | |
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| Tacking Against the Wind | |
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| Properties of Conflict Interaction | |
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| Property 1: Conflict Is Constituted and Sustained by Moves and Countermoves During Interaction | |
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| Property 2: Patterns of Behavior in Conflict Tend to Perpetuate Themselves | |
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| Property 3: Conflict Interaction Is Influenced by and in Turn Affects Relationships | |
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| Confrontation Episodes Theory | |
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| Property 4: Conflict Interaction Is Influenced by the Context in Which It Occurs | |
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| The Columnist's Brown Bag | |
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| Summary and Review | |
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| Conclusion | |
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| The Inner Experience of Conflict | |
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| The Parking Lot Scuffle | |
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| The Psychodynamic Perspective | |
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| Collusion and Intractable Conflict | |
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| Emotion and Conflict | |
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| Psychodynamic Theory and the Parking Lot Scuffle | |
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| Verbal Aggressiveness | |
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| Emotion in the Parking Lot Scuffle | |
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| Social Cognition and Conflict | |
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| Social Knowledge About Conflict and Conflict Interaction | |
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| Social Knowledge About Conflict and the Parking Lot Scuffle | |
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| Social Cognitive Processes and Conflict | |
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| Expectancy Violations and the Parking Lot Scuffle | |
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| The Role of Attributions in the Parking Lot Scuffle | |
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| The Interaction of Psychodynamics, Emotion, and Social Cognition in Conflict | |
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| Trained Incapacities and Conflict Interaction | |
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| Summary and Review | |
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| Conclusion | |
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| Conflict Interaction | |
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| Stages of Conflict | |
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| Rummel's Five-Stage Model | |
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| Pondy's Model | |
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| Stage Models of Negotiation | |
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| Insights of Stage Models of Conflict | |
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| Multiple Sequences in Conflict | |
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| Final Thoughts About Stage Models of Conflict | |
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| Charting a Conflict | |
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| Stage Models and the Parking Lot Scuffle | |
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| Interdependence | |
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| Interdependence and the Parking Lot Scuffle | |
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| Reciprocity and Compensation | |
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| Can Conflict Competence Be Assessed? | |
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| Reciprocity and Compensation in the Parking Lot Scuffle | |
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| The Tit-for-Tat Strategy | |
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| Framing Issues in Conflict Interaction | |
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| Issue Framing and the Parking Lot Scuffle | |
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| Social Identity and Intergroup Conflict | |
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| Intergroup Conflict Dynamics and the Parking Lot Scuffle | |
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| Counteracting the Negative Impacts of Social Identity and Intergroup Conflict | |
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| Summary and Review | |
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| Conclusion | |
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| Conflict Styles and Strategic Conflict Interaction | |
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| Origins of Conflict Styles | |
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| Conflict Styles in the Parking Lot Scuffle | |
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| What Is a Conflict Style? | |
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| An Expanded View of Conflict Styles | |
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| Competing | |
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| Avoiding | |
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| Accommodating | |
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| Compromising | |
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| Collaborating | |
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| Determining the Styles of Others | |
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| Pairings of Conflict Styles | |
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| Shifting Styles During Conflict Episodes | |
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| College Roommates | |
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| Selecting Conflict Styles | |
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| A Procedure for Selecting Conflict Styles | |
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| Cultural and Gender Influences on Conflict Styles | |
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| Cultural Influences | |
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| Gender Influences | |
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| Styles and Tactics in Practice | |
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| The Would-Be Borrower | |
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| Summary and Review | |
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| Conclusion | |
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| Power: The Architecture of Conflict | |
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| Power and the Emergence of Conflict | |
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| A Raid on the Student Activity Fees Fund | |
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| A Raid on the Student Activity Fees Fund (Continued) | |
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| A Relational View of Power | |
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| The Eccentric Professor | |
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| Social Categorization | |
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| The Mystique of Power | |
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| Interaction | |
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| Legitimacy | |
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| Implications of Endorsement for Power | |
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| Power and Conflict Interaction | |
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| The Creativity Development Committee | |
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| The Use of Power in Conflict Tactics | |
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| Threats and Promises | |
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| Relational Control | |
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| Issue Control | |
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| The Balance of Power in Conflict | |
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| The Dilemmas of Strength | |
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| The Copywriter's Committee | |
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| Unbalanced Intimacy | |
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| Job Resignation at a Social Service Agency | |
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| The Dangers of Weakness | |
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| Cultural Differences in Values | |
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| Working with Power | |
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| Diagnosing the Role of Power in Conflict | |
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| Fostering Shared Power in Conflicts | |
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| Summary and Review | |
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| Conclusion | |
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| Face-Saving | |
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| The Dimensions of Face | |
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| Face Loss as It Relates to Face-Saving | |
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| A Threat to Flexibility in Conflict Interaction | |
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| The Professor's Decision | |
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| The Outspoken Member | |
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| The Controversial Team Member | |
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| Conflict Interaction as a Face-Saving Arena | |
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| Face-Saving Frames in Conflict Interaction | |
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| Resisting Unjust Intimidation | |
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| Refusing to Give on a Position | |
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| Suppressing Conflict Issues | |
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| Face-Giving Strategies | |
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| Working With Face-Saving Issues | |
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| The Productivity and Performance Report | |
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| Summary and Review | |
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| Conclusion | |
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| The Context of Conflict Interaction | |
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| History | |
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| Coordinated Management of Meaning in the Parking Lot Scuffle | |
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| Working with History | |
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| Climate | |
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| Riverdale Halfway House | |
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| More Detail on Climate | |
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| Climate and Conflict Interaction | |
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| Identifying Climates | |
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| Working with Climate | |
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| Breakup at the Bakery | |
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| Creating Constructive Climates | |
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| The Expanding Printing Company | |
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| The Organizational Context | |
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| What Type of Dispute Resolution System Does an Organization Have? | |
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| Working with Organizational Dispute Resolution Systems | |
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| Summary and Review | |
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| Conclusion | |
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| Managing Conflict | |
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| Review of the Normative Model for Conflict Management | |
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| Navigating Differentiation | |
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| Framing Problems or Issues | |
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| Cultivating a Collaborative Attitude | |
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| Moving from Differentiation to Integration | |
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| A Procedure for Managing Conflicts | |
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| How Can We Manage Extreme Conflict? | |
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| Additional Useful Techniques | |
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| The Psychological Evaluation Unit | |
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| Summary and Review | |
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| Conclusion | |
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| Third-Party Intervention | |
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| Property 1: Conflict Interaction Is Constituted and Sustained by Moves and Countermoves During Interaction | |
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| Third-Party Mandate | |
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| Responsiveness to Emerging Interaction | |
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| Organizational Co-Heads | |
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| The Family Conflict | |
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| Property 2: Patterns of Behavior in Conflict Tend to Perpetuate Themselves | |
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| Third Parties and Conflict Cycles | |
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| Neighbor Noise Problems | |
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| Third Parties and the Overall Shape of Conflict Behavior | |
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| Third Parties, Differentiation, and Integration | |
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| Property 3: Conflict Interaction Is Influenced by and in Turn Affects Relationships | |
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| Property 4: Conflict Interaction Is Influenced by the Context in Which It Occurs | |
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| Third-Party Roles and Ideologies | |
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| Transformative Mediation: A Relational Approach to Conflict Intervention | |
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| Third-Party Roles and Climate | |
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| Summary and Review | |
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| Conclusion | |
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| References | |
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| Index | |