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| Exercises | |
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| Preface | |
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| The Helping Profession | |
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| What Is Helping? | |
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| Setting in Which Counselors Work | |
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| Ingredients of Professional Counseling | |
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| Training and Credentialing of Counselors | |
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| The Helping Relationship | |
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| Accurate Empathy | |
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| Positive Regard | |
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| Genuineness | |
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| Self-Disclosure | |
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| A Climate of Safety | |
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| Attending to Clients | |
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| Communication of Attentiveness | |
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| Facial Expressions | |
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| Eye Contact | |
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| Body Positions and Use of Space | |
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| Verbal Behavior and Selective Attention | |
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| Recognizing Communication Patterns | |
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| Ritualized Patterns of Communication | |
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| Interactive Communication Patterns | |
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| Silence | |
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| Managing the Counseling Session | |
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| The First Interview | |
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| Objectives of the First Interview | |
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| Cultural Variables and the First Interview | |
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| Counselor Responses That Encourage Client Expression | |
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| Counselor Responses That Solicit Information | |
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| Intake-Interview Content | |
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| Using Intake-Interview Information | |
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| Opening Subsequent Interviews | |
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| Terminating the Interview | |
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| Terminating the Counseling Relationship | |
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| Responding to Cognitive Content | |
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| Recognizing Alternatives | |
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| Responding to Alternatives | |
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| Verbal Responses to Cognitive Content | |
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| Differentiation and Selective Responding | |
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| Responding to Affective Content | |
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| The Importance of Responding to Affective Content | |
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| Verbal and Nonverbal Cues Associated with Emotions | |
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| Types of Affective Messages | |
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| Verbal Responses to Affective Contents | |
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| Differentiating between Cognitive and Affective Messages | |
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| Setting the Stage for Affect | |
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| Types of Differentiating Responses for Cognitive and Affective Content | |
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| Effects of Responding to Affective Contents | |
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| Effects of Responding to Cognitive Contents | |
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| The Differentiation Process in Cross-Cultural Counseling | |
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| Conceptualizing Problems and Setting Goals | |
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| The Client's World | |
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| The Role of the Counselor | |
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| Process and Outcome Goals | |
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| Culturally Appropriate Counseling Goals | |
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| Three Elements of Good Outcome Goals | |
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| Translating Vague Concerns into Specific Goals | |
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| Client Resistance to Goal Setting | |
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| Client Participation in Goal Setting | |
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| Using Counseling Strategies and Interventions | |
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| Working with Client Feelings | |
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| Working with Client Beliefs and Attitudes | |
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| Working with Client Behaviors | |
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| Working with Client Interactional Patterns and Relationships | |
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| Working with Client Social Systems | |
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| Receiving and Using Supervision, by Janine M. Bernard | |
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| The Parameters of Supervision | |
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| The Focus of Supervision | |
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| Styles of Supervision | |
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| Methods of Supervision | |
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| Avoiding Supervision | |
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| Putting Your Development as a Counselor in Perspective | |
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| Preparing for Supervision | |
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| Using Supervision | |
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| Appendix: Counseling Strategies Checklist | |
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| References | |
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| Index | |