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| Prologue | |
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| Acknowledgments | |
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| Communication Principles | |
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| The Process of Human Communication | |
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| Definitions of Communication | |
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| Types of Communication | |
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| Accidental Communication | |
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| Expressive Communication | |
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| Rhetorical Communication | |
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| Clarifying the Definition of Communication | |
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| Critical Components of Human Communication | |
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| The Source | |
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| The Receiver | |
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| The Message | |
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| The Channels | |
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| Feedback | |
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| Goals | |
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| Context | |
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| Models of Communication | |
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| The Rhetorical Communication Model | |
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| The Interpersonal Communication Model | |
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| Thinking about Communication | |
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| Ten Common Misconceptions | |
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| Meanings Are in Words | |
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| Communication Is a Is a Verbal Process | |
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| Telling Is Communicating | |
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| Communication Will Solve All Our Problems | |
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| Communication Is a Good Thing | |
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| The More Communication, the Better | |
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| Communication Can Break Down | |
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| Communication Is a Natural Ability | |
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| Interpersonal Communication = Intimate Communication | |
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| Communication Competence = Communication Effectiveness | |
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| Interpersonal Perceptions and Realities | |
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| Perceiving Sources | |
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| Source Credibility | |
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| Interpersonal Attraction | |
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| Homophily | |
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| Other Perceptions of Sources | |
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| Extraversion (Dynamism) | |
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| Composure (Neuroticism) | |
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| Sociability (Psychoticism) | |
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| Personality and Temperament in Communication | |
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| Personality Traits and Communication Behavior | |
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| The Role of Biology in Human Communication | |
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| Personality Variables in Communication | |
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| Adventurousness | |
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| Authoritarianism | |
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| Dogmatism | |
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| Emotional Maturity | |
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| General Anxiety | |
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| Locus of Control | |
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| Machiavellianism | |
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| Self-Control | |
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| Self-Esteem | |
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| Tolerance for Ambiguity | |
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| Argumentativeness | |
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| Verbal Aggression | |
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| Exhilaratability | |
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| Communication Approach and Avoidance Traits | |
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| Defining and Distinguishing among Communication Traits | |
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| Shyness | |
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| Willingness to Communicate | |
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| Communication Apprehension | |
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| Self-Perceived Communication Competence | |
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| Compulsive Communication | |
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| Shyness | |
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| Willingness to Communicate (WTC) | |
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| Genetic Factors | |
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| Childhood Reinforcement | |
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| Skill Deficiencies | |
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| Social Introversion | |
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| Social Alienation | |
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| Ethnic or Cultural Divergence | |
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| Communication Apprehension (CA) | |
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| Interpreting Personal Report of Communication Apprehension-24 (PRCA) Scores | |
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| Communication Apprehension as a Trait | |
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| Communication Apprehension in Generalized Contexts | |
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| Communication Apprehension with a Given Individual or Group across Contexts | |
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| Communication Apprehension with a Given Individual or Group in a Given Situation | |
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| Causes of Trait Communication Apprehension | |
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| Causes of Situational Communication Apprehension | |
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| Effects of Communication Apprehension | |
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| Effects of Shyness and WTC | |
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| Perceptions of Quiet People | |
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| Compulsive Communication (Talkaholics) | |
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| Communication Competence and Self-Perceived Communication Competence (SPCC) | |
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| Assertiveness | |
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| Responsiveness | |
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| Versatility | |
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| Competence and Androgyny | |
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| Competence and Context | |
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| Messages and Meanings | |
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| Distinctions between Verbal and Nonverbal Messages | |
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| Relationships between Verbal and Nonverbal Messages | |
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| Functions of Nonverbal Messages | |
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| Accenting | |
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| Complementing | |
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| Contradicting | |
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| Repeating | |
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| Regulating | |
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| Substituting | |
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| Nonverbal Messages | |
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| Body Movements and Gestures | |
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| Physical Appearance and Attractiveness | |
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| Dress and Artifacts | |
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| Facial Expressions and Eye Behavior | |
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| Use of the Voice | |
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| Territory and Personal Space | |
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| Touch | |
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| Environmental Factors | |
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| Smell | |
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| Time | |
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| Messages and Relationships | |
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| Immediacy | |
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| Verbal Immediacy | |
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| Nonverbal Immediacy | |
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| Outcomes of Immediacy | |
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| Intimacy | |
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| Self-Disclosure | |
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| Sexual Relations | |
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| Status | |
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| Eye Contact | |
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| Kinesic Behaviors | |
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| Vocal Behavior | |
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| Use of Space and Touch | |
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| Use of Time | |
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| Dress | |
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| Selectivity and Attribution | |
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| Selectivity Processes | |
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| Selective Exposure | |
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| Selective Attention | |
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| Selective Perception | |
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| Selective Retention | |
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| Selective Recall | |
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| Causal Attribution | |
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| Causal Attribution Defined | |
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| Attribution Sources | |
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| Attribution Conditions | |
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| Basic Attribution Error | |
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| Understanding and Influencing Attitudes and Behaviors | |
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| The Nature of Attitudes, Beliefs, and Values | |
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| Attitudes | |
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| Beliefs | |
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| Values | |
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| Dimensions of Attitudes, Beliefs, and Values | |
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| Direction | |
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| Intensity | |
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| Salience | |
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| Development of Attitudes, Beliefs, and Values | |
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| Changes in Attitudes | |
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| Consistency Theory | |
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| Restoring Consistency | |
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| Power and Influence | |
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| Levels of Influence | |
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| Compliance | |
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| Identification | |
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| Internalization | |
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| Power | |
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| Assigned Power | |
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| Coercive Power | |
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| Reward Power | |
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| Referent Power | |
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| Expert Power | |
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| Communication and Interpersonal Influence | |
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| Behavior Alteration Techniques (BAT) | |
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| Reward BATs | |
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| Punishment BATs | |
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| Relational BATs | |
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| Referent BATs | |
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| Assigned or Legitimate BATs | |
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| Moral Responsibility BATs | |
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| Expert BATs | |
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| Communication in Applied Contexts | |
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| Public Speaking | |
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| Nature of Public Speaking | |
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| Gaining Perspective | |
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| The Basic Skills | |
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| Topic Selection | |
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| Organizing the Speech | |
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| Introducing the Speech | |
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| Concluding the Speech | |
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| Delivering the Speech | |
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| Handling Questions | |
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| Effective Listening | |
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| Developing and Maintaining Interpersonal Relationships | |
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| The Nature of Interpersonal Relationships | |
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| Characteristics of Relationships | |
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| Stages of Relationship Development | |
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| Coming Together | |
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| Coming Apart | |
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| Relational Expectancies | |
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| Short-Term Expectancies | |
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| Long-Term Expectancies | |
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| Gaining Affinity: Getting Others to Like You | |
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| Managing Interpersonal Conflict | |
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| The Nature of Conflict | |
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| Tolerance for Disagreement | |
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| Conflict Management Techniques | |
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| Preventing Conflict | |
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| Intercultural Communication | |
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| The Nature of Culture | |
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| The Cultural Context of Communication | |
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| Intracultural Communication | |
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| Intercultural Communication | |
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| Cross-Cultural Communication | |
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| International Communication | |
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| Interethnic Communication | |
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| Interracial Communication | |
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| Cultural Communication Apprehension | |
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| Ethnocentrism | |
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| Favorable Aspects of Ethnocentrism | |
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| Unfavorable Aspects of Ethnocentrism | |
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| Coping with Ethnocentrism-Yours and Mine | |
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| Equality | |
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| Sensitivity | |
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| Indifference | |
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| Avoidance | |
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| Disparagement | |
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| Improving Intercultural Communication | |
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| Biological Sex and Gender in Communication | |
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| Biological Differences between Males and Females | |
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| The Development of Sex Roles | |
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| Psychological Gender Orientation | |
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| Sex Differences in Verbal Communication | |
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| Self-Disclosure | |
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| Language Use | |
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| Subject Matter | |
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| Sex Differences in Nonverbal Communication | |
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| Eye Behavior and Facial Expressions | |
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| Posture and Gestures | |
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| Personal Space | |
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| Touching Behavior | |
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| Gender and Interpersonal Relationships | |
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| Friendships between Females | |
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| Friendships between Males | |
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| Intimate Female-Male Relationships | |
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| Health Communication | |
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| What Is Health Communication? | |
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| Model of Health Communication | |
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| Patient Communication | |
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| The Effects of Patient Perception | |
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| Problems with Patient-Physician Communication | |
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| Gender and Health Communication | |
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| Communication Skills for Patients | |
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| Physician Communication | |
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| Medical Interview | |
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| Communication Variables and Physician Communication | |
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| Mediated Communication | |
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| Evolution of Human Communication | |
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| Early Development of Mediated Communication | |
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| History of Writing | |
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| History of Technology | |
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| Viewing Communication Multidimensionally | |
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| Media and Dyadic Communication | |
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| Media and Group Communication | |
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| Mediated Public Communication | |
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| The Switch to Interaction | |
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| Computer-Mediated Communication (CMC) | |
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| Future Considerations | |
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| Distance Education | |
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| Telecommuting | |
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| Organizational Communication | |
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| Individual Differences in Organizations | |
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| Organizational Orientations | |
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| Sociocommunicative Orientations/Styles | |
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| Immediacy | |
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| Communication Apprehension and Talkaholism | |
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| Affinity Seeking | |
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| Perceptions of People in Organizations | |
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| Attraction | |
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| Homophily | |
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| Source Credibility | |
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| Management Communication Styles | |
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| Tell | |
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| Sell | |
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| Consult | |
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| Join | |
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| Research and Management Communication Style | |
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| Power and Influence in Organizations | |
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| Work Teams in Organizations | |
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| Instructional Communication | |
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| Student Communication | |
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| Types of Learning | |
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| Anxiety in the Classroom | |
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| Student Motivation | |
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| Teacher Communication | |
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| Communicator Clarity | |
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| Immediacy Behaviors in the Classroom | |
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| Humor in the Classroom | |
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| Teacher Misbehaviors in the Classroom | |
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| Scales for the Measurement of Communication Phenomena | |
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| Glossary | |
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| Index | |