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| All chapters include "Summary" and "Exercises." | |
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| A Supervisor's Job: Functions, Roles, and Tasks | |
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| Working in Multiple Contexts | |
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| The Supervisory Process: Beginnings, Middles, and Endings | |
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| Authority, Power, and Supervisory Ethics | |
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| Relationships, Initial Interviews, and Leadership Styles | |
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| Modes, Methods, and Techniques of Supervision | |
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| Unit Planning, the Professional Contract, and the Legal Background | |
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| Assessment, Delegation, Setting Objectives, Coordination and Control | |
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| Motivation, Teaching, and Learning | |
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| Supervisory Practice Issues I | |
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| Self-Management | |
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| Dependence and Independence | |
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| Transference and Counter-transference | |
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| Supervisor/Supervisee Differences and Similarities | |
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| Workers with Personal and Family Difficulties | |
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| Supervisory Practice Issues II | |
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| Substance Abuse in the Workplace | |
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| Violence | |
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| Technology and Supervision | |
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| Interdisciplinary Teams | |
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| Conflict | |
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| Stress, Burnout, and Time Management | |
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| Performance Appraisal, Outcomes, Accountability and Staff Development | |
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| Advocacy, Service Development, Consultation, Self- Evaluation, and Ending Thoughts | |
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| Bibliography | |
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| Vignettes | |
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| Julie Hoffman "Salts the Soup." | |
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| A New Supervisor Has Feelings and Goals | |
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| Short of Staff and Out of Touch | |
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| Who Makes the Judgment? What to do? | |
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| Being the Person in the Middle | |
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| Communication Problems or How to Use Authority? | |
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| A Use of Power-Any Other Way to Use It? | |
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| A Supervisee Has A Boundary Problem and So Does His Supervisor | |
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| What Does Quiet Mean? | |
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| Bob Murphy Needs Help | |
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| The Unavailable Supervisor | |
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| Who Controls the Work Schedule? | |
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| Decentralized Services Are Hard to Coordinate and Control | |
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| Why Mr | |
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| Demos Doesn't Write Well | |
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| Can Julie Hill Be a Quick Learner? | |
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| People Handle Anxiety in Different Ways | |
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| Suspicions Are Not Proof | |
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| Two Social Workers in a Dispute | |
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| Medical Records Puts Social Work in Difficulty | |
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| Everyone Says I Am Doing Good Work | |
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| Figures | |
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| Attributes of Persons with High Emotional Intelligence | |
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| Value Orientations of Decision Makers | |
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| Managing Up | |
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| Initial Learning about Potential Employees | |