Fundamentals of Organizational Communication Knowledge, Sensitivity, Skill, and Values

ISBN-10: 0205340768
ISBN-13: 9780205340767
Edition: 5th 2002
List price: $86.40
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Description: This text presents the concepts of organizational communication within a unique competency-based approach that incorporates personal knowledge, interpersonal sensitivity, communication skills, and ethical values. Blending theory, analysis, and  More...

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Book details

List price: $86.40
Edition: 5th
Copyright year: 2002
Publisher: Allyn & Bacon, Incorporated
Publication date: 10/9/2001
Binding: Paperback
Pages: 512
Size: 7.25" wide x 9.50" long x 1.25" tall
Weight: 1.936
Language: English

This text presents the concepts of organizational communication within a unique competency-based approach that incorporates personal knowledge, interpersonal sensitivity, communication skills, and ethical values. Blending theory, analysis, and practice more extensively than any other text on the market, Fundamentals of Organizational Communication provides an introduction to major organizational communication issues and theories and immediate application of the concepts presented.

Preface
Organizational Communication: A Competency-Based Approach
The Changing Nature of Organizations and Work
The Communications Era
Communication: The Key to Organizational Excellence
Excellence in Communication: Communication Competency
Organizational Communication: A Competency-Based Approach
Self-Assessment of Personal Development Needs
Summary
Workshop
The Case against Hiring Karen Groves
References and Suggested Readings
Frameworks for Understanding Organizational Communication
The "What Business Is This of Ours?" Case
Introduction
Basics of Human Communication
The Human Communication Process
The Construction of Shared Realities
Concepts of Organizations
Definitions of Organizational Communication
Summary
Workshop
The "What Do You Mean I'm Not Getting a Raise?" Case
References and Suggested Readings
Theoretical Perspectives for Organizational Communication
The Coronado Company's Quality Defects Case
Introduction
The Functional Approach
The United Concepts Advertising Agency Dilemma Case
The Meaning-Centered Approach
The "Newcomers Aren't Welcome Here" Case
Emerging Perspectives
Summary
Workshop
Taking a Feminist Perspective in Organizational Communication
References and Suggested Readings
Communication Implications of Major Organizational Theories
The Davis Instrument Company's Manufacturing Crisis
Introduction
The Scientific Management School
Communication Implications of Scientific Management Theories
Scientific Management Theories in Contemporary Organizations
The Human Behavior School
Communication Implications of Human Behavior Theories
Human Behavior Theories in Contemporary Organizations
The Integrated Perspectives School
Communication Implications of Integrated Perspectives Theories
Integrated Perspectives Theories in Contemporary Organizations
Postmodern, Critical, and Feminist Perspectives
Communication Implications of Postmodern, Critical, and Feminist Perspectives
Postmodern, Critical, and Feminist Perspectives in Contemporary Organizations
Summary
Workshop
The "What Do You Mean I'm Not Going to Graduate?" Case
The "We Never Had to Advertise Before" Case
References and Suggested Readings
Individuals in Organizations
Dave Green's First Real Job
Introduction
Individuals in Organizations
The Intrapersonal Experience
Dave Green: The Intrapersonal Experience
Interpersonal Experiences
Dave Green: Interpersonal Experiences
Forming Interpersonal Relationships
Trust and Interpersonal Relationships
Technology and Interpersonal Relationships
Increasing Interpersonal Effectiveness
Summary
Workshop
Colorblindness and the Organizational Mystique
The Marketing Department Has a Diversity Issue
Are We So Different We Can't Work Together?
References and Suggested Readings
Groups in Organizations
Dave Green's Small-Group Experiences
Introduction
Small-Group Experiences
Types of Groups
The Team-Based Organization
Individuals in Groups
Group Development
Increasing Group Participation Effectiveness
Summary
Workshop
Creating a Diversity Program
References and Suggested Readings
Leadership and Management Communication
The Case of the Invisible Manager
Introduction
The Importance of Leadership and Management Communication
Theories of Leadership and Management
Distinctions between Leadership and Management
Leadership and Management Challenges
Determinants of Leadership Effectiveness
Increasing Leadership Effectiveness
Summary
Workshop
Leadership That Transforms
References and Suggested Readings
Participating in Organizations: Developing Critical Organizational Communication Competencies
The Decisions, Problems, More Decisions Case
Introduction
Defining Decision Making and Problem Solving
Influences for Decision Making and Problem Solving
Methods for Decision Making and Problem Solving
Barriers to Effective Decision Making and Problem Solving
Problem-Solving Processes
Increasing Decision-Making and Problem-Solving Effectiveness
The Spending More to Save More Presentation Case
Interviews in Organizations
Increasing Interview Effectiveness
Presentations in Organizations
Types of Organizational Presentations
Increasing Presentation Effectiveness
Communications Technology in Organizations
Summary
Workshop
References and Suggested Readings
Organizational Conflict: Communicating for Effectiveness
The Middlesex Insurance Company Case
Introduction
Defining and Describing Conflict Processes
The Individual in Organizational Conflict
Groups in Organizational Conflict
Special Types of Organizational Conflict: Sexual Harassment, Discrimination, Ethical Abuses
Productively Engaging in Conflict
Guidelines for Productive Conflict
Summary
Workshop
The New Career Development Program That Ruins Careers
References and Suggested Readings
Strategic Organizational Communication: Professional Applications of Organizational Communication
The Press and the Stockholders Want to Know Case
Introduction
Describing Strategic Organizational Communication
The Organization and Its Environment
Strategic Management
Strategic Organizational Communication
Ethical Issues in Strategic Organizational Communication
The Management of Development and Change
Summary
Workshop
Jane Edwards's Problem Employee
The Case of the Poorly Written Manual
The Transition of Stanley Manufacturing
Communication as a Management Tool
References and Suggested Readings
Applications of Organizational Communication
The "Where Do We Go from Here?" Case
Introduction
Choosing a Communication Career
Career Choices in Organizational Communication
Educational Preparation for Organizational Communication Careers
Careers in the Twenty-First Century
Summary
Workshop
So What Are You Doing after Graduation? Some Reflections of a Former Xerox Salesperson
References and Suggested Readings
Organizational Communication: Values and Ethical Communication Behaviors
The Presidential Fact-Finding (Witch-Hunt?) Case
Introduction
Values in Organizational Communication
Appraising Your Individual Value System
Ethics in Organizational Communication
The Organizational Conundrum
Ethical Dilemmas in Organizational Communication
Developing Ethical Standards in Organizational Communication
Summary
Workshop
The Coronado Youth Employment and Recreational Services Case
References and Suggested Readings
Appendix
Putting It All Together
Cases
A Conflict of Interest
Can Newspeople Challenge My Company?
What Gets Cut?
Karen Mason's Management Briefing Disaster
I Thought I Gave Them Everything
Ann Cartwright, Vice President of Drummond Industries
The Rule Here Is to Do What Management Wants
The Barquette Cleaning Company Case
Two Men--Two Issues--Two Japanese Workers
The Grayson-Gerald Consulting Case
I Thought We Were a Team
The Case of the Internal Communications Dilemma
The Case of the Reluctant Team Member
What Happened to the Value of Networking?
The Case of the "Walking the Talk" Manager
Working Together at a Distance
Career and Personal Needs Just Don't Mix
The Power of Symbols: Creating Corporate Identity at Agilent Technologies
Author Index
Subject Index

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