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| Preface | |
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| Beginning Interpersonal Relationships: Understanding Yourself in Interpersonal Communication | |
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| Interpersonal Communication in Relationships | |
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| Interpersonal Communication: What Is It Anyway? | |
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| Relationships of Choice | |
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| Principles of Interpersonal Communication | |
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| Communication Competence | |
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| Interpersonal Relationships and Cultural Background | |
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| Self-Concept and Self-Esteem | |
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| How Self-Esteem Influences Interpersonal Communication | |
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| Origin of the Self | |
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| Three Types of Self-Concept | |
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| Interdependent versus Independent Self-Images | |
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| Falling in Love and Your Self-Concept | |
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| Perceptions and Impression Management | |
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| Importance of Initial Perceptions | |
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| Three Major Perceptions: Character, Competence, and Composure | |
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| Perceptions of Attractiveness in Interpersonal Interactions | |
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| Similarities in Relational Perceptions | |
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| Why Similarities Are Attractive in Relationships | |
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| Managing the Impressions of Others: Communication | |
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| Interpersonal Needs and Trust | |
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| Interpersonal versus Physical Needs | |
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| Inclusion, Affection, and Control | |
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| Complementary versus Symmetrical Needs in Relationships | |
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| Interpersonal Trust | |
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| Personality Traits in Interpersonal Communication | |
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| Description of Traits | |
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| Link to Communication Process | |
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| Traits Operating in Communication Interactions | |
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| When Personality Traits Will Have the Most Influence | |
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| Shyness, Communication Apprehension, and Avoidance | |
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| Shyness | |
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| Communication Apprehension | |
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| Willingness to Communicate | |
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| Relational Interactions: Understanding the Interactive Nature of Interpersonal Communication | |
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| Pattern of Relational Stages: Coming Together and Falling Apart | |
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| Stages of Coming Together | |
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| Stages of Falling Apart | |
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| Expectations, Affinity, and Immediacy | |
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| Making Contact | |
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| Short-Term Relational Expectations | |
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| Affinity Seeking | |
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| Immediacy | |
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| Nonverbal Messages in Interpersonal Relationships | |
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| Nonverbal Cues Early versus Later in a Relationship | |
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| Interpretation of My Nonverbal Messages versus Your Nonverbal Messages | |
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| Forms of Nonverbal Messages in Relationships | |
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| How the Use of Time Communicates in Relationships | |
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| Nonverbal Sensitivity | |
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| Increasing Your Nonverbal Sensitivity | |
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| Saying It Right: The Impact of Words | |
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| Words Have Intentional and Not-So-Intentional Meanings | |
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| Word Selection | |
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| Situations Affecting Verbal Communication | |
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| Verbal Communication: A Requirement for Interpersonal Relationships | |
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| Verbal Communication Reflects Relationship Processes | |
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| Self-Disclosure | |
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| What Is Self-Disclosure? | |
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| Functions of Self-Disclosure | |
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| Levels of Self-Disclosure | |
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| Valence | |
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| Risk | |
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| When Is Self-Disclosing Appropriate? | |
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| Male and Female Differences in Disclosure Patterns | |
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| What Happens When You Don't Disclose in Relationships? | |
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| Relational Implications | |
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| Listening and Understanding in Interpersonal Communication | |
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| Functions of Listening | |
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| Listening = Attention + Reception + Perception | |
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| Problems with Listening: Barriers We Construct | |
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| Behaviors Associated with Listening Competence | |
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| Perception Checking | |
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| Why Paraphrasing Works | |
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| Nonverbal Sensitivity as a Form of Listening | |
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| Understanding and Communicating Emotions | |
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| Components of Emotions | |
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| Characteristics of Emotions | |
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| Affective Orientation | |
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| Effective Communication of Emotions: Own It, Name It, Locate It | |
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| A Specific Emotion: Jealousy | |
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| Communication and Decisions to Maintain Relationships | |
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| Making Decisions about Relationships: Resources and Social Exchange | |
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| Resources | |
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| Social Exchange | |
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| Exchange versus Communal Orientation | |
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| Relationships at Work: Just Friends, Flirting, or Harassment? | |
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| Why Interpersonal Relationships Develop in Work Settings | |
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| Differences between Work and Social Communication | |
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| Just Friends: Platonic Relationships at Work | |
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| What Is Flirting? | |
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| What Is Sexual Harassment? | |
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| Distinguishing between Flirting and Harassment | |
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| Communication Strategies to Deal with Harassment | |
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| Influence and Assertive Communication | |
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| Dominance as Influence | |
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| Assertive Communication | |
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| What Assertiveness Can Do for You | |
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| Verbal and Nonverbal Components of Assertiveness | |
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| Conflict Management: How to "Fight Fair" | |
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| What Constitutes Conflict? | |
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| Sources of Interpersonal Conflict | |
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| Toxic Conflict Strategies | |
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| Interpersonal Problem Solving: Attitudes | |
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| "Rules" for Fair Fighting: Communication Skills | |
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| When All Else Fails: Making the Best of Termination | |
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| Dissatisfaction Phase | |
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| Reasons for Relational Termination | |
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| Communication during the Relational Termination Stage | |
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| Terminating So We "Can Still Be Friends" | |
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| You've Been Terminated... | |
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| Summary of Response to Relational Termination | |
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| Putting It All Together | |
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| Index | |