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| Denotes new selection | |
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| Most chapters conclude with Chapter Summary | |
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| Supplemental Readings in Part 2 | |
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| Endnotes | |
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| Models | |
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| Exercises. | |
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| Preface | |
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| Technical Writing: Ways Of Writing | |
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| Technical Writing on the Job | |
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| Writing in Organizations | |
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| Writing as a Process | |
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| Collaboration and Ethics | |
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| Writing with Others | |
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| Writing Ethically | |
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| Audience | |
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| Analyzing Readers | |
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| Finding Out about Readers | |
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| Testing Reader-Oriented Documents | |
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| Organization | |
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| Sorting Information | |
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| Constructing Outlines | |
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| Developing Effective Paragraphs | |
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| Document Design | |
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| Understanding Design Features | |
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| Creating Graphic Aids | |
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| Using Format Elements | |
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| Revision | |
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| Creating a Final Draft | |
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| Making Global Revisions | |
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| Making Fine-Tuning Revisions | |
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| Definition | |
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| Understanding Definitions | |
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| Writing Informal Definitions | |
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| Writing Formal Sentence Definitions | |
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| Writing Expanded Definitions | |
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| Placing Definitions in Documents | |
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| Description | |
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| Understanding Description | |
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| Planning Descriptions | |
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| Writing Descriptions | |
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| Instructions, Procedures, and Process Explanations | |
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| Understanding Instructions, Procedures, and Process Explanations | |
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| Writing Instructions | |
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| Writing Procedures | |
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| Writing Process Explanations | |
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| Formal Report Elements | |
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| Selecting Formal Report Elements | |
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| Writing Front Matter | |
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| Writing Back Matter | |
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| Documenting Sources | |
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| Short and Long Reports | |
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| Understanding Reports | |
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| Developing Short Reports | |
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| Developing Long Reports | |
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| Types of Reports | |
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| Understanding Conventional Report Types | |
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| Writing a Feasibility Study | |
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| Writing an Incident Report | |
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| Writing an Investigative Report | |
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| Writing a Progress Report | |
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| Writing a Trip Report | |
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| Writing a Proposal | |
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| Correspondence | |
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| Understanding Letters, Memos, and E-mail | |
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| Developing Effective Tone | |
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| Organizing Letters and Memos | |
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| Writing Memos as a Manager | |
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| Selecting Letter Format | |
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| Selecting Memo Format | |
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| Selecting E-mail Format | |
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| Using the Fax | |
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| Writing Job-Application Letters | |
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| Writing Resumes | |
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| Preparing Scannable Resumes | |
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| Writing Other Job-Search Letters | |
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| Oral Presentations | |
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| Understanding Oral Presentations | |
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| Organizing Oral Presentations | |
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| Preparing for Oral Presentations | |
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| Delivering Oral Presentations | |
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| Joining a Team Presentation | |
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| Facing International Audiences | |
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| Guidelines for Grammar, Punctuation, and Mechanics | |
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| Grammar | |
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| Punctuation | |
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| Mechanics. | |
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| Frequently Confused Words | |
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| Technical Writing Advice From The Workplace | |
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| Doing Business in Mexico | |
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| Ethics in Technical Communication | |
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| How to Avoid Costly Proofreading Errors | |
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| Writing Visually: Design Considerations in Technical Publications | |
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| The Art of the Interview | |
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| Technical Documentation and Legal Liability | |
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| Designing and Delivering Presentations and Workshops | |
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| What Skills Wil | |