Conflict Management A Communication Skills Approach

ISBN-10: 0205272940
ISBN-13: 9780205272945
Edition: 2nd 1998 (Revised)
List price: $152.80
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Description: Conflicts surround us daily; we see it between countries, cities, and even neighbors. Often over-looked, but equally important, is the conflict that arises between and among coworkers. This book has proven successful with professional audiences,  More...

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Book details

List price: $152.80
Edition: 2nd
Copyright year: 1998
Publisher: Allyn & Bacon, Incorporated
Publication date: 10/14/1997
Binding: Paperback
Pages: 247
Size: 6.25" wide x 9.25" long x 0.75" tall
Weight: 0.880
Language: English

Conflicts surround us daily; we see it between countries, cities, and even neighbors. Often over-looked, but equally important, is the conflict that arises between and among coworkers. This book has proven successful with professional audiences, offering clear, usable advice on how to manage conflicts that arise on the job and in personal relationships. The authors have created a five-step model of approaching and analyzing interpersonal conflict, and this model is applied repeatedly to different topics, providing readers with a genuinely effective structure for working through differences with colleagues, friends, and others. Designed for managers and human resource departments.

The Nature of Conflict
Assessment
Acknowledgment
Attitude
Action
Analysis
Third-Party Intervention
Explaining: The Rhetoric of Apology
The Languages of Conflict Management: Oral Strategies for a Supportive Communication Climate
Descriptive Speech
Problem Orientation
Spontaneity
Empathy
Equality
Provisionalism
The Languages of Conflict Management: Nonverbal Strategies for a Supportive Communication Environment
What Is Nonverbal Communication?
Types of Direct Nonverbal Communication
Paralanguage
Nonverbal Communication Strategies for Conflict Management
Gender Differences: The Impact of Communication Style on Conflict Management
Assessment
Acknowledgment
Attitude
Action
Analysis
Cross-Cultural Awareness in Conflict Management
Assessment
Acknowledgment
Attitude
Action
Analysis
How Writing Styles Can Create Conflict
Assessment: A Matter of Conceptualization
Acknowledgment: Reception
Attitude: Transmittal
Action
Analysis
Conclusion
References
Author Index
Subject Index

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