Conflict Management A Communication Skills Approach

Name: Conflict Management A Communication Skills Approach
Availability: InStock
ISBN: 9780205272945

ISBN-10: 0205272940

ISBN-13: 9780205272945

Edition: 2nd 1998 (Revised)

Authors: Deborah Borisoff, David A. Victor

List price: $152.80

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Description:

Conflicts surround us daily; we see it between countries, cities, and even neighbors. Often over-looked, but equally important, is the conflict that arises between and among coworkers. This book has proven successful with professional audiences, offering clear, usable advice on how to manage conflicts that arise on the job and in personal relationships. The authors have created a five-step model of approaching and analyzing interpersonal conflict, and this model is applied repeatedly to different topics, providing readers with a genuinely effective structure for working through differences with colleagues, friends, and others. Designed for managers and human resource departments.

Book details

List price: $152.80
Edition: 2nd
Copyright year: 1998
Publisher: Allyn & Bacon, Incorporated
Publication date: 10/14/1997
Binding: Paperback
Pages: 247
Size: 6.25" wide x 9.25" long x 0.75" tall
Weight: 0.990
Language: English




The Nature of Conflict


Assessment


Acknowledgment


Attitude


Action


Analysis


Third-Party Intervention


Explaining: The Rhetoric of Apology



The Languages of Conflict Management: Oral Strategies for a Supportive Communication Climate


Descriptive Speech


Problem Orientation


Spontaneity


Empathy


Equality


Provisionalism



The Languages of Conflict Management: Nonverbal Strategies for a Supportive Communication Environment


What Is Nonverbal Communication?


Types of Direct Nonverbal Communication


Paralanguage


Nonverbal Communication Strategies for Conflict Management



Gender Differences: The Impact of Communication Style on Conflict Management


Assessment


Acknowledgment


Attitude


Action


Analysis



Cross-Cultural Awareness in Conflict Management


Assessment


Acknowledgment


Attitude


Action


Analysis



How Writing Styles Can Create Conflict


Assessment: A Matter of Conceptualization


Acknowledgment: Reception


Attitude: Transmittal


Action


Analysis



Conclusion


References


Author Index


Subject Index