Process Redesign The Implementation Guide for Managers

ISBN-10: 0201633914
ISBN-13: 9780201633917
Edition: 1997
List price: $64.99
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Book details

List price: $64.99
Copyright year: 1997
Publisher: Prentice Hall PTR
Publication date: 9/5/1996
Binding: Hardcover
Pages: 352
Size: 7.75" wide x 9.75" long x 0.75" tall
Weight: 1.738
Language: English

Foreword
Preface
Cultural Requirements
Quick Reference Guide to Process Redesign
Cultural Requirements
Process Analysis
Process Improvement
Process Management
Traditional View of Organizations
Process View
Summary
Discussion Questions
Leadership.Role of Leaders
Setting a Direction
Goals and Objectives
Deployment
Summary
Discussion Questions
Organizational Assessment
Using the Malcolm Baldrige National Quality Award Criteria as an Assessment Tool
MBNQA Performance Categories
Overall Assessment
Summary
Discussion Questions
Process Analysis
Define and Classify Processes
Defining Process
Distinguishing Between Processes and Outputs
Classifying Processes
Creating a Process Inventory
Summary
Discussion Questions
Identify Core Processes.A Rationale for Core Processes
Identifying Core Processes
Sample Core Processes
Summary
Discussion Questions
Measure Performance
Why Measure? Three Types of Measures
A Scoreboard to Improve Performance
Summary
Discussion Questions
Measure Efficiency
Cost
Variation
Cycle Time
Summary
Discussion Questions
Understand the Customer
Steps to Understanding Customers' Expectations
What Performance Attributes Do Customers Expect? What Performance Level Is Needed to Satisfy Expectations? What Is the Relative Importance of Each Attribute?
Summary
Discussion Questions
Document Processes
How to Chart a Core Process
How to Create a Subprocess Flowchart
Summary
Discussion Questions
Assess the Process
Qualitative Assessment
Quantitative Assessment
Setting Direction
Summary
Discussion Questions
Process Improvement
Planning the Improvement.Identify the Improvement Subject
Select Improvement Alternatives
Launch Improvement Teams
Summary
Discussion Questions
Continuous Improvement
Six-Step Improvement Model
Summary
Discussion Questions
Process Benchmarking
Benchmarking Origins
Planning
Analysis
Integration and Action: Steps 6 Through 10
Summary
Discussion Questions
Reengineering.Overview of Reengineering
Reengineering Model
Summary
Discussion Questions
Installing the Improved Process
Integration
Action
Evaluation
Summary
Discussion Questions
APQC Process Classification System
Six-Sigma Analysis
Sample Project.Description
The Benchmarking Code of Conduct
Texas Instruments Benchmarking Core Team
Process Redesign at Xerox Corporation
Reengineering the Commercialization Process at Praxair
Sample Best Practices Report
Index

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