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| Foundations of Interpersonal Communication | |
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| Interpersonal Process | |
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| Why We Communicate | |
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| Physical Needs | |
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| Identity Needs | |
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| Social Needs | |
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| Practical Needs | |
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| The Communication Process | |
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| A Model of Communication | |
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| Insights from the Transactional Communication Model | |
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| Communication Principles | |
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| Communication Misconceptions | |
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| Interpersonal Communication Defined | |
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| Quantitative and Qualitative Definitions | |
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| Personal and Impersonal Communication: A Matter of Balance | |
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| Communication Competence | |
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| Communication Competence Defined | |
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| Characteristics of Competent Communication | |
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| Summary | |
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| Key Terms | |
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| Activities | |
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| Features | |
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| At Work: Communication and Career Advancement | |
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| Focus on Research: Maintaining Relationships Through Daily Conversations | |
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| Focus on Research: How to (Not) Antagonize Your Professor: Adapting E-Messages | |
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| The Dark Side Of Communication: Excessive Self-Monitoring Discourages | |
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| Intimacy | |
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| Interpersonal Communication in a Changing World | |
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| Culture and Social Networking | |
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| Interpersonal Communication in a Diverse World | |
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| Fundamentals of Culture | |
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| Culture and Co-culture | |
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| Intercultural Communication | |
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| Interpersonal and Intercultural Communication | |
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| Cultural Diff erences as Generalizations | |
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| Cultural Values and Norms | |
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| High versus Low Context | |
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| Individualism versus Collectivism | |
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| Power Distance | |
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| Uncertainty Avoidance | |
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| Achievement versus Nurturing | |
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| Codes and Culture | |
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| Verbal Codes | |
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| Nonverbal Codes | |
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| Decoding Messages | |
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| Developing Intercultural Communication Competence | |
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| Motivation and Attitude | |
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| Tolerance for Ambiguity | |
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| Open-mindedness | |
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| Knowledge and Skill | |
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| Social Media in a Changing World | |
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| Characteristics of Social Media | |
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| Message Richness | |
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| Synchronous Communication | |
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| Social Media and Relational Quality | |
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| Communicating Competently with Social Media | |
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| Be Careful What You Post | |
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| Be Considerate | |
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| Summary | |
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| Key Terms | |
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| Activities | |
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| Features | |
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| Focus on Research: Fitting in: People with Disabilities and Organizational Cultures | |
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| The Dark Side of Communication: Alone Together | |
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| Focus on Research: Less can be More: When Online Partners Meet in Person | |
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| At Work: Choosing a Communication Channel | |
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| Communication and the Self | |
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| Communication and the Self-Concept | |
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| How the Self-Concept Develops | |
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| Characteristics of the Self-Concept | |
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| The Self-Fulfi lling Prophecy and Communication | |
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| Changing Your Self-Concept | |
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| Presenting the Self: Communication as Identity Management | |
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| Public and Private Selves | |
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| Characteristics of Identity Management | |
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| Why Manage Impressions? | |
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| How Do We Manage Impressions? | |
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| Identity Management and Honesty | |
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| Disclosing the Self: What to Reveal? | |
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| Models of Self-Disclosure | |
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| Benefi ts and Risks of Self-Disclosure | |
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| Guidelines for Self-Disclosure | |
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| Alternatives to Self-Disclosure | |
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| Summary | |
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| Key Terms | |
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| Activities | |
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| Features | |
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| Focus on Research: Body Image and the Pressure To Be Perfect | |
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| At Work: Identity Management In The Workplace | |
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| The Dark Side Of Communication: Battling Addictions Through Self-Disclosure | |
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| Focus On Research: Disclosing Identity Informationoffline Vs. Online | |
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| Perceiving Others | |
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| The Perception Process | |
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| Reality Is Constructed | |
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| Steps in the Perception Process | |
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| Influences on Perception | |
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| Physiological Influences | |
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| Psychological Influences | |
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| Social Influences | |
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| Cultural Influences | |
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| Common Tendencies in Perception | |
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| We Make Snap Judgments | |
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| We Cling to First Impressions | |
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| We Judge Ourselves More Charitably than We Do Others | |
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| We Are Influenced by Our Expectations | |
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| We Are Influenced by the Obvious | |
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| We Assume Others Are Like Us | |
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| Synchronizing Our Perceptions | |
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| Perception Checking | |
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| Building Empathy | |
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| Summary | |
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| Key Terms | |
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| Activities | |
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| Features | |
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| At Work: Sexual Harassment and Perception | |
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| Focus on Research: Ethnicity Shapes Perceptions | |
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| Focus on Research: Does Honesty Hurt? Receivers Say "Yes," Senders Say "no" | |
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| The Dark Side of Communication: When Empathy Goes Overboard | |
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| Creating and Responding to Messages | |
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| Language | |
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| The Nature of Language | |
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| Language Is Symbolic | |
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| Language Is Rule-Governed | |
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| Language Is Subjective | |
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| Language and Worldview | |
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| The Impact of Language | |
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| Naming and Identity | |
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| Affiliation | |
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| Power | |
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| Sexism and Racism | |
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| Uses (and Abuses) of Language | |
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| Precision and Vagueness | |
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| The Language of Responsibility | |
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| Disruptive Language | |
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| Gender and Language | |
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| Extent of Gender Differences | |
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| Accounting for Gender Differences | |
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| Summary | |
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| Key Terms | |
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| Activities | |
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| Features | |
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| Focus on Research: "I Don't Mean to Antagonize You, But" | |
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| The Dark Side of Communication: The Incivility of Hate Speech | |
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| At Work: Swearing on the Job | |
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| Focus on Research: Gender Differences in Instant Messages | |
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| Nonverbal Communication | |
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| Nonverbal Communication Defined | |
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| Characteristics of Nonverbal Communication | |
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| All Behavior Has Communicative Value | |
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| Nonverbal Communication Is Primarily Relational | |
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| Nonverbal Communication Is Ambiguous | |
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| Nonverbal Communication Is Infl uenced by Culture and Gender | |
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| Functions of Nonverbal Communication | |
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| Creating and Maintaining Relationships | |
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| Regulating Interaction | |
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| Influencing Others | |
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| Concealing/Deceiving | |
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| Managing Identity | |
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| Types of Nonverbal Communication | |
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| Body Movement | |
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| Touch | |
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| Voice | |
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| Distance | |
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| Territoriality | |
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| Time | |
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| Physical Attractiveness | |
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| Clothing | |
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| Physical Environment | |
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| Focus on Research: Power Posing | |
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| At Work: Touch and Career Success | |
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| The Dark Side of Communication: Accents and Stigmas | |
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| Focus on Research: It's About Time: The Costs of Delayed Responses | |
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| Listening: Receiving and Responding | |
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| The Nature of Listening | |
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| The Importance of Listening | |
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| Listening Defined | |
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| Reasons for Listening | |
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| The Challenge of Listening | |
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| Listening Is Not Easy | |
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| All Listeners Do Not Receive the Same Message | |
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| Poor Listening Habits | |
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| Components of Listening | |
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| Hearing | |
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| Attending | |
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| Understanding | |
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| Remembering | |
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| Responding | |
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| Types of Listening Responses | |
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| Silent Listening | |
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| Questioning | |
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| Paraphrasing | |
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| Empathizing | |
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| Supporting | |
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| Analyzing | |
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| Evaluating | |
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| Advising | |
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| Which Style to Use? | |
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| Summary | |
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| Key Terms | |
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| Activities | |
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| Features | |
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| At Work: Listening on the Job | |
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| Focus on Research: Divided Attention: Phoning While Driving | |
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| The Dark Side of Communication: Hearing Loss and Relational Stress | |
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| Focus on Research: Blogging as Social Support for the Morbidly Obese | |
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| Emotions | |
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| What Are Emotions? | |
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| Physiological Changes | |
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| Nonverbal Reactions | |
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| Cognitive Interpretations | |
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| Verbal Expression | |
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| Influences on Emotional Expression '02000 | |
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| Personality | |
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| Culture | |
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| Gender | |
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| Social Conventions and Roles | |
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| Fear of Self-Disclosure | |
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| Emotional Contagion | |
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| Guidelines for Expressing Emotions | |
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| Recognize Your Feelings | |
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| Choose the Best Language | |
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| Share Multiple Feelings | |
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| Recognize the Diff erence between Feeling and Acting | |
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| Accept Responsibility for Your Feelings | |
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| Choose the Best Time and Place to Express Your Feelings | |
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| Managing Difficult Emotions | |
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| Facilitative and Debilitative Emotions | |
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| Thoughts Cause Feelings | |
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| Irrational Thinking and Debilitative Emotions | |
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| Minimizing Debilitative Emotions | |
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| Summary | |
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| Key Terms | |
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| Activities | |
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| Features | |
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| Focus on Research: Emoting Under the Influence | |
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| Focus on Research: Saying "I Love You": Different Cultures, Different Rules | |
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| At Work: Emotion Labor on the Job | |
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| The Dark Side of Communication: When Jealousy Rears its Head | |
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| Dynamics of Interpersonal Relationships | |
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| Why We Form Relationships | |
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| Appearance | |
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| Similarity | |
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| Complementarity | |
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| Rewards | |
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| Competency | |
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| Proximity | |
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| Disclosure | |
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| Communication and Relational Dynamics | |
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| Developmental Models of Interpersonal Relationships | |
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| Dialectical Perspectives on Relational Dynamics | |
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| Communicating About Relationships | |
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| Content and Relational Messages | |
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| Expression of Relational Messages | |
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| Repairing Damaged Relationships | |
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| Types of Relational Transgressions | |
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| Strategies for Relational Repair | |
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| Forgiving Transgressions | |
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| Summary | |
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| Key Terms | |
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| Activities | |
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| Features | |
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| At Work: Social Capital and Career Advancement | |
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| The Dark Side of Communication: Abusing Those Who Disclose | |
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| Focus on Research: Opening Lines: Initiating Romantic Relationships | |
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| Focus on Research: Reel to Real?: Relational Communication in Romantic | |
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| Comedies | |
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| Communication Climate | |
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| What Is Communication Climate? | |
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| How Communication Climates Develop | |
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| Levels of Message Confirmation | |
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| Defensiveness | |
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| Climate Patterns | |
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| Creating Positive Climates | |
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| Reducing Defensiveness | |
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| Offering Constructive Criticism | |
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| Transforming Negative Climates | |
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| Seek More Information | |
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| Agree with the Critic | |
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| Summary | |
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| Key Terms | |
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| Activities | |
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| Features | |
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| At Work: Take This Job and Love it | |
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| The Dark Side of Communication: Cyberbullying: Electronic Character Assassination | |
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| Focus on Research: Saving Face While Delivering Bad News | |
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| Managing Conflict | |
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| What Is Conflict? | |
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| Expressed Struggle | |
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| Perceived Incompatible Goals | |
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| Perceived Scarce Resources | |
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| Interdependence | |
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| Inevitability | |
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| Functional and Dysfunctional Conflicts | |
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| Integration versus Polarization | |
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| Cooperation versus Opposition | |
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| Confirmation versus Disconfirmation | |
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| Agreement versus Coercion | |
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| De-escalation versus Escalation | |
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| Focusing versus Drifting | |
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| Foresight versus Shortsightedness | |
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| Positive versus Negative Results | |
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| Conflict Styles | |
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| Avoidance (Lose-Lose) | |
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| Accommodation (Lose-Win) | |
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| Competition (Win-Lose) | |
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| Compromise (Negotiated Lose-Lose) | |
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| Collaboration (Win-Win) | |
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| Which Style to Use? | |
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| Conflict in Relational Systems | |
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| Complementary, Symmetrical, and Parallel Styles | |
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| Toxic Conflict: The "Four Horsemen" | |
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| Conflict Rituals | |
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| Variables in Conflict Styles | |
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| Gender | |
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| Culture | |
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| Conflict Management in Practice | |
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| Summary | |
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| Key Terms | |
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| Activities | |
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| Features | |
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| At Work: Third-Party Dispute Resolution | |
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| The Dark Side Of Communication: When Silence Isn't Golden | |
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| Focus on Research: Attachment Styles and Relational Conflict | |
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| Focus on Research: Self-Fulfilling Prophecies Shape Conflict Outcomes | |
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| Interpersonal Contexts: Friends, Family, and Intimate Relationships | |
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| Communication in Friendships | |
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| Types of Friendships | |
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| Friendships, Gender, and Communication | |
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| Communication in Successful Friendships | |
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| Communication in the Family | |
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| Creating the Family Through Communication | |
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| Patterns of Family Communication | |
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| Types of Family Relationships | |
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| Effective Communication in Families | |
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| Communication in Intimate Relationships | |
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| Dimensions of Intimacy | |
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| Gender and Intimacy | |
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| Culture and Intimacy | |
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| Social Media and Intimacy | |
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| Commitment in Intimate Relationships | |
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| Maintaining Intimate Relationships | |
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| Summary | |
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| Key Terms | |
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| Activities | |
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| Features | |
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| At Work: Can Women be Coworkers and Friends | |
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| Focus on Research: Friends with Benefits: The Communication Challenges of Not-So-Casual Sex | |
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| The Dark Side of Communication: Virtually Unfaithful: Emotional Infidelity in Cyberspace | |
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| Focus on Research: Maintaining Marriages Through Flirting | |
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| Glossary | |
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| References | |
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| Credits | |
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| Author Index | |
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| Subject Index | |