Essentials of Technical Communication

ISBN-10: 0195384229
ISBN-13: 9780195384222
Edition: 2nd 2010
List price: $30.00 Buy it from $3.00
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Description: In the workplace, no one wants to read what you write. The Essentials of Technical Communication is designed to help you get your message across by offering a practical introduction to all aspects of effective professional communication in today's  More...

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Book details

List price: $30.00
Edition: 2nd
Copyright year: 2010
Publisher: Oxford University Press, Incorporated
Publication date: 11/5/2009
Binding: Paperback
Pages: 400
Size: 6.00" wide x 9.20" long x 0.60" tall
Weight: 1.254
Language: English

In the workplace, no one wants to read what you write. The Essentials of Technical Communication is designed to help you get your message across by offering a practical introduction to all aspects of effective professional communication in today's world. This concise text incorporates a wealth of real-world documents and scenarios to help you understand essential communication principles (Chapters 1 through 6) and then apply these principles to the types of documents mostcommonly prepared in the workplace, including letters, memos, e-mails, technical reports, proposals, progress reports, instructions, Web sites, and oral presentations (Chapters 7 through 12). Checklists throughout the book are a handy reference tool, and exercises at the end of each chapter guide practice inthe techniques outlined in the text. Appendixes contain a brief guide to grammar and punctuation, an annotated formal report, and a style sheet for the most commonly used documentation systems A companion website at www.oup.com/us/tebeaux offers additional practical resources for students, including chapter overviews, sample writings, self-tests, helpful links, key terms and concepts, downloadable versions of the question checklists from the book, and downloadable sample documents. The site also offers numerous resources for instructors, including an Instructor's Manual and downloadable PowerPoint files for use as lecture aids, links to online resources, and writing assignments. TheInstructor's Manual is also available in print.

Elizabeth Tebeaux is a Professor of English at Texas A&M University. Sam Dragga is a Professor of English and the Chair of the English Department at Texas Tech University.

Preface
Principles
Characteristics of Writing at Work
Writing at Work versus Writing at School
Achieving job goals
Addressing a variety of readers who have different perspectives
Excessive paperwork and e-mails
Unknown readers over an infinite time
Legal liability for the writer and the organization
Using a variety of documents
The Foundations of Effective Writing at Work
The Qualities of Good Technical Writing
Exercises
Writing for Your Readers
Understand Your Readers-The Heart of the Planning Process
Determine your readers and their perspectives
Determine your purpose
Understand your role as a writer
Plan the content
Anticipate the context in which your writing will be received
Case 2-1
Case 2-2
The Basic Parts of the Composing Process
Analyzing the writing situation-purpose, readers, and context
Choosing/discovering content
Arranging content
Drafting
Revising
Editing
Case 2-3
Planning and Revision Checklist: Audience, Purpose, and Context
Exercises
Writing Ethically
Your Professional Obligations
Codes of Conduct
Recognizing Unethical Communication
Plagiarism and theft of intellectual property
Deliberately imprecise or ambiguous language
Manipulation of numerical information
Use of misleading illustrations
Promotion of prejudice
Managing Unethical Situations
Ethics Decision Checklist
Exercises
Achieving a Readable Style
The Paragraph
Examples for study
Basic Principles of Effective Style
Determine your readers' knowledge of the subject
Determine whether a Particular style is expected
Adjust the style to the purpose, the readers, and the context
Keys to Building Effective Sentences
Select your level of language
adjust the density of information
Watch sentence length
Keep subjects and verbs close together
Write simple, squeaky-clean prose
Avoid pompous language
write to express, not to impress
Avoid excessive use of is/are verb forms
Use active voice for clarity
Word Choice
Style Checklist
Exercises
Designing Documents
Understanding the Basics of Document Design
Know what decisions are yours to make
Choose a design that fits your situation
Plan your design from the beginning
Reveal your design to your readers
Keep your design consistent
Designing Effective Pages and Screens
Use blank space to frame and group information
Space the lines of text for easy reading
Set the line length for easy reading
Use a ragged right margin
Helping Readers Locate Information
Use frequent headings
Write descriptive headings
Design distinctive headings
Use page numbers and headers or footers
Document Design Checklist
Exercises
Designing Illustrations
Tables
Bar and Column Graphs
Circle Graphs
Line Graphs
Organization Charts
Flow Charts
Diagrams
Photographs
Designing Illustrations Ethically
Illustration Checklist
Exercises
Applications
E-mails, Memoranda, and Letters
E-mails
Memos and Letters
Guidelines for Ensuring Quality
Appropriate Tone in E-mails, Memos, and Letters
Phrases to avoid
Writing that sounds phony or arrogant
Writing that sounds tactless
Guidelines for Creating an Appropriate Tone
Planning and Writing Common Types of Memos and Letters
Case 7-1: Informational memo
Case 7-2: Instructional memo
Case 7-3: Letter requesting information
Case 7-4: Unfavorable news letter
Case 7-5: Persuasive letter
Case 7-6: Letter of reply
Review of Principles: Questions for Planning
Correspondence Checklist
Exercises
Technical Reports
Kinds of Reports
Report Heading
Subject line
Reference
Action required
Distribution List
Parts of a Technical Report
Introduction
Summary
Introduction + summary
Conclusion
Recommendations
Attachments
Developing Reports
Case 8-1
Additional report examples
Elements of Formal Reports
Prefatory elements
Abstracts and summaries
Discussion, or body of the report
Case 8-2
Conclusion
Recommendations
Appendixes
Letter Reports
Report for Study
Checklist for Developing Proposals and Progress Reports
Exercises
Proposals and Progress Reports
Proposals
Example RFP
The context of proposal development
Effective argument in proposal development
Standard sections of proposals
Case 9-1: Research proposal
Case 9-2: Project proposal
Progress Reports
Structure of progress reports
Case 9-3
Case 9-4
Style and Tone of Proposals and Progress Reports
Checklist for Developing Proposals and Progress Reports
Exercises
Instructions, Procedures, and Policies
Instructions versus Procedures
Planning Instructions and Procedures
Structure and Organization
Introduction
Theory governing the procedure or instruction
Warnings, cautions, hazards, and notes regarding safety or quality
Conditions under which the task is to be performed
Name of each step
Case 10-1: Process instructions
Case 10-2: Instructional report
Case 10-3: Instructional letter
Online Instructions
Case 10-4
Reflections on Developing Effective Instructions
Case 10-5
Checklist for Developing Instructions and Procedures
Exercises
Oral Reports
Understanding the Speaking-Writing Relationship
Analyzing the Audience
Determining the Goal of Your Presentation
Choosing and Shaping Content
Analyzing the Context
Choosing the Organization
Choosing an Appropriate Speaking Style
Choosing Visuals to Enhance Your Purpose and Meaning
Planning Your Presentation-Questions You Need to Ask
Audience
Purpose
Context
Content
Graphics
Style
Speaking to Multicultural Audiences
Designing Each Segment
Choose an interesting title
Develop your presentation around three main divisions
Plan the introduction carefully
Design the body
Design the conclusion
Choosing an Effective Delivery Style
Techniques to enhance audience comprehension
Designing and Presenting the Written Paper
Structuring the written speech
Writing the speech
Practicing the presentation
Checklist for Preparing Oral Reports
Exercises
Resumes and Job Applications
The Correspondence of the Job Search
Letter of application
The resume
Follow-up letters
Interviewing
The interview
Negotiation
Before and after the interview
Job Search Checklist
Exercises
Brief Guide to Grammar, Punctuation, and Usage
Documentation Systems: MLA, CMS, and APA
Index

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