| |
| |
Each chapter ends with a Summary and Activities | |
| |
| |
| |
Foundations Of Interpersonal Communication | |
| |
| |
| |
Interpersonal Process | |
| |
| |
Why We Communicate | |
| |
| |
Physical Needs | |
| |
| |
Identity Needs | |
| |
| |
Social Needs | |
| |
| |
Practical Needs | |
| |
| |
The Communication Process | |
| |
| |
A Model of Communication | |
| |
| |
Insights from the Communication Model | |
| |
| |
Communication Principles | |
| |
| |
Communication Misconceptions | |
| |
| |
Interpersonal Communication Defined | |
| |
| |
Quantitative and Qualitative Definitions | |
| |
| |
Personal and Impersonal Communication: A Matter of Balance | |
| |
| |
Interpersonal Communication and Technology | |
| |
| |
Communication Competence | |
| |
| |
Communication Competence Defined | |
| |
| |
Characteristics of Competent Communication | |
| |
| |
| |
Culture and Communication | |
| |
| |
Fundamental Concepts | |
| |
| |
Culture and Co-Culture | |
| |
| |
Intercultural Communication | |
| |
| |
Interpersonal and Intercultural Communication | |
| |
| |
Cultural Values and Norms | |
| |
| |
High- versus Low-Context | |
| |
| |
Individualism versus Collectivism | |
| |
| |
Power Distance | |
| |
| |
Uncertainty Avoidance | |
| |
| |
Achievement versus Nurturing | |
| |
| |
Codes and Culture | |
| |
| |
Verbal Codes | |
| |
| |
Nonverbal Codes | |
| |
| |
Decoding Messages | |
| |
| |
Developing Intercultural Communication Competence | |
| |
| |
Motivation and Attitude | |
| |
| |
Tolerance for Ambiguity | |
| |
| |
Open-mindedness | |
| |
| |
Knowledge and Skill | |
| |
| |
| |
Communication and the Self | |
| |
| |
Communication and the Self-Concept | |
| |
| |
How the Self-Concept Develops | |
| |
| |
Characteristics of the Self-Concept | |
| |
| |
The Self-Fulfilling Prophecy and Communication | |
| |
| |
Changing Your Self-Concept | |
| |
| |
Presenting the Self: Communication as Identity Management | |
| |
| |
Public and Private Selves | |
| |
| |
Characteristics of Identity Management | |
| |
| |
Why Manage Impressions? | |
| |
| |
How Do We Manage Impressions? | |
| |
| |
Identity Management and Honesty | |
| |
| |
| |
Perceiving Others | |
| |
| |
The Perception Process | |
| |
| |
Reality Is Constructed | |
| |
| |
Steps in the Perception Process | |
| |
| |
Influences on Perception | |
| |
| |
Physiological Influences | |
| |
| |
Psychological Influences | |
| |
| |
Social Influences | |
| |
| |
Cultural Influences | |
| |
| |
Common Tendencies in Perception | |
| |
| |
We Make Snap Judgments | |
| |
| |
We Cling to First Impressions | |
| |
| |
We Judge Ourselves More Charitably Than We Do Others | |
| |
| |
We Are Influenced by Our Expectations | |
| |
| |
We Are Influenced by the Obvious | |
| |
| |
We Assume Others Are Like Us | |
| |
| |
Synchronizing Our Perceptions | |
| |
| |
Perception Checking | |
| |
| |
Building Empathy | |
| |
| |
| |
Creating And Responding To Messages | |
| |
| |
Language Is Subjective | |
| |
| |
Language and Worldview | |
| |
| |
The Impact of Language | |
| |
| |
Naming and Identity | |
| |
| |
Credibility and Status | |
| |
| |
| |
Language | |
| |
| |
The Nature of Language | |
| |
| |
Language Is Symbolic | |
| |
| |
Language Is Rule-Governed | |
| |
| |
Affiliation, Attraction, and Interest | |
| |
| |
Power | |
| |
| |
Sexism and Racism | |
| |
| |
Uses (and Abuses) of Language | |
| |
| |
Precision and Vagueness | |
| |
| |
The Language of Responsibility | |
| |
| |
Disruptive Language | |
| |
| |
Gender and Language | |
| |
| |
Extent of Gender Differences | |
| |
| |
Accounting for Gender Differences | |
| |
| |
| |
Nonverbal Communication | |
| |
| |
Nonverbal Communication Defined | |
| |
| |
Characteristics of Nonverbal Communication | |
| |
| |
All Behavior Has Communicative Value | |
| |
| |
Nonverbal Communication Is | |