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| Planning and Revision Checklist | |
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| How to Use Reporting Technical Information | |
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| Preface | |
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| An Overview of Technical Writing | |
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| The Matter of Definition | |
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| Writing at Work versus Writing at School | |
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| Writing and Communicating at Work | |
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| The Foundations of Effective Technical Writing | |
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| The Qualities of Good Technical Writing | |
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| Exercises | |
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| Foundations | |
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| Composing | |
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| The Basic Parts of the Composing Process | |
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| Using the Composing Process in a Workplace Environment | |
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| Understanding the Composing Process: Why Bother? | |
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| Exercises | |
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| Writing for Your Readers | |
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| Goals of Communication | |
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| The Planning Process | |
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| Thinking about Your Readers: A Summary of Considerations | |
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| Exercises | |
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| Achieving a Readable Style | |
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| The Paragraph | |
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| Basic Principles of Effective Style | |
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| The Sentence | |
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| Exercises | |
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| Writing Ethically | |
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| Ethical Perspectives | |
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| Your Professional Obligations | |
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| Codes of Conduct | |
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| Recognizing Unethical Communication | |
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| Anticipating Consequences | |
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| Applying Principles | |
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| Handling Unethical Situations | |
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| Exercises | |
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| Writing for International Readers | |
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| Establishing a Perspective on International Communication | |
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| Understanding Readers from Various Cultures | |
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| Considering Culture in the Planning Process | |
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| Example International Documents | |
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| Writing Business Communications to Readers in Other Cultures | |
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| Culture and Graphics | |
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| Format Strategies in Other Cultures | |
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| A Final Word | |
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| Guides to Doing Business in Cultures around the World | |
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| Exercises | |
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| Techniques | |
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| Gathering, Evaluating, and Documenting Information | |
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| Asking Productive Questions | |
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| Looking for Answers | |
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| Evaluating Answers | |
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| Citing Sources | |
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| Exercises | |
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| Designing and Formatting Documents | |
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| Understanding the Basics of Document Design | |
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| Designing Effective Pages and Screens | |
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| Choosing Readable Type | |
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| Helping Readers Locate Information | |
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| Designing Web Sites | |
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| Testing Your Design | |
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| Exercises | |
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| Creating and Managing Text | |
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| Collecting and Grouping Information | |
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| Planning Content Development | |
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| Strategies for Developing Content | |
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| Organization and Content Development | |
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| Other Types of Development | |
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| Exercises | |
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| Developing the Main Elements of Reports | |
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| Prefatory Elements | |
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| Abstracts and Summaries | |
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| Discussion or Body of the Report | |
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| Online Reports | |
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| Exercises | |
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| Creating Tables and Figures | |
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| Choosing Illustrations | |
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| Creating Illustrations | |
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| Designing Illustrations Ethically | |
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| Exercises | |
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| Applications | |
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| Planning Correspondence and E-Mail | |
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| Determining Your Purpose | |
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| Analyzing the Audience | |
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| Composing Letters, Memos, and E-Mail | |
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| Finding the Appropriate Style | |
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| Special Considerations for E-Mail | |
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| Special Considerations for International Correspondence | |
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| Keeping Copies of Correspondence | |
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| Exercises | |
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| Creating Reports for Any Occasion | |
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| The Variable Nature of Reports | |
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| Liability and Report Writing | |
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| General Report Requirements | |
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| Determining Report Structure | |
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| Determining Internal Report Development | |
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| Importance of the Introduction and Summary | |
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| The Online Report | |
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| The Slide/Visual Presentation Report | |
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| Exercises | |
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| Developing Analytical Reports: Recommendation Reports and Feasibility Studies | |
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| Analytical Reports | |
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| Recommendation Reports | |
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| Feasibility Studies | |
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| Environmental Impact Statements | |
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| Exercises | |
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| Developing Empirical Research Reports | |
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| Major Sections of Empirical Research Reports | |
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| Other Examples for Analysis and Comparison | |
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| Exercises | |
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| Writing Proposals and Progress Reports | |
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| The Relationship between Proposals and Progress Reports | |
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| Proposals | |
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| Progress Reports | |
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| Physical Appearance of Proposals and Progress Reports | |
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| Style and Tone of Proposals and Progress Reports | |
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| Other Forms of Proposals and Progress Reports | |
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| Exercises | |
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| Formulating Instructions, Procedures, and Policies | |
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| Planning Instructions and Procedures | |
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| Structure and Organization | |
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| Theory Governing the Procedure or Instruction | |
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| Conditions under Which the Task Is to Be Performed | |
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| Steps in Performing the Task | |
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| Procedures | |
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| Policies | |
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| Exercises | |
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| Writing Collaboratively | |
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| Issues in Collaboration | |
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| Value of Collaboration | |
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| Techniques for Developing Collaborative Documents | |
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| Making Collaborative Projects Work | |
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| Collaborative Projects in Action | |
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| Exercises | |
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| Preparing Oral Reports: The Basics | |
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| Understanding the Speaking/Writing Relationship | |
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| Analyzing the Audience | |
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| Analyzing the Context | |
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| Determining the Goal of Your Presentation | |
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| Choosing and Shaping Content | |
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| Deciding How to Arrange and Organize the Content | |
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| Designing Each Segment: Guidelines | |
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| Choosing an Appropriate Speaking Style | |
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| Speaking to Multicultural Audiences | |
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| Using Techniques to Enhance Audience Comprehension | |
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| Planning Visuals to Enhance Your Purpose and Your Meaning | |
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| Designing and Presenting the Written Paper | |
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| Speaking Effectively: Practice, Practice, Practice | |
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| Exercises | |
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| Understanding the Strategies and Communications of the Job Search | |
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| Preparation | |
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| The Correspondence of the Job Search | |
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| Interviewing | |
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| Exercises | |
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| Handbook | |
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| Index | |
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| About the Authors | |
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| Marking Symbols | |
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| Proofreader's Symbols | |