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| Each chapter ends with Skill Building and Process to Performance | |
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| Preface | |
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| Introductory Perspectives | |
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| Introduction: Communication and Competence | |
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| What is Communication? | |
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| Definitions of Human Communication | |
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| Characteristics of Communication | |
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| A Model of Communicative Competence | |
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| Individual Knowledge and Communicative Competence | |
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| Social Context and Communicative Competence | |
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| The Link Between Process and Performance | |
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| Bonzo Goes to College: Attempts to Teach Language to Primates | |
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| Insulting the Meat: An Interpersonal Communication Ritual | |
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| Research in Review: Communication Competence in the Classroom | |
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| Screening Room: Meet the Parents | |
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| Interpersonal Communication: Building Relationships | |
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| What is Interpersonal Communication: The Nature of Dyads | |
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| The Situational Approach to Interpersonal Communication | |
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| The Developmental Approach to Interpersonal Communication | |
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| The Role of Interpersonal Communication in Relationships | |
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| What Is a Relationship? | |
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| The Characteristics of Relationships | |
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| Relational Paths: Intimacy and Distance | |
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| Interpersonal Profiles: Private and Public Paths | |
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| Independence vs. Conformity: A Basic Interpersonal Dilemma | |
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| Building Relationships: What Does it Take to be Relationally Competent? | |
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| Communication Competence and Relationships | |
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| Some Characteristics of Healthy Relationships | |
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| The Neuroscience of Love: Why We Need Relationships | |
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| Mind Your Manners: Some Social Functions of Etiquette | |
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| Research in Review: How Childhood Relationships Can Make Us Sick | |
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| Screening Room: Eternal Sunshine of the Spotless Mind | |
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| Part 2 | |
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| Nonverbal Competence | |
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| What is Nonverbal Communication? | |
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| Spontaneous Communication | |
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| Symbolic Communication | |
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| The Power of Nonverbal Codes | |
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| The Functions of Nonverbal Codes | |
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| Expressing Meaning | |
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| Modifying Verbal Messages | |
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| Regulating the Flow of Interaction | |
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| The Structure of Nonverbal Codes: Visual, Auditory, and Invisible Communication | |
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| Visual Communication: Proxemics, Kinesics, and Artifacts | |
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| Auditory Communication | |
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| Invisible Communication | |
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| Balancing Nonverbal Codes: Compensating and Reciprocating | |
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| Expectancy Violations Theory | |
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| Cognitive Valence Theory | |
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| Compensating and Reciprocating in Everyday Life | |
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| The Interplay of Verbal and Nonverbal Communication | |
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| A Nonlinear History of Handshaking | |
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| The "Guarded Self": How to Avoid Being Seen in Public | |
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| Research in Review: Detecting Deception from Nonverbal Behavior | |
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| Screening Room: Freaky Friday | |
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| Verbal Competence | |
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| What is Language? | |
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| Differences Between the Verbal and Nonverbal Codes | |
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| Characteristics of the Verbal Code | |
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| The Functions of Language | |
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| The Structure of Language: Three Levels of Meaning | |
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| Semantic meaning: Language at the Level of the Word | |
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| Syntactic Meaning: Language at the Level of the Utterance | |
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| Pragmatic Meaning: Language at the Level of the Speech Act | |
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| Language, Power, and Politics | |
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| Linguistic Determinism: The Sapir-Whorf Hypothesis | |
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| Language, Thought, and Action: Language and Naming | |
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| Group Membership and Language Use: Discourse and Identity | |
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| Speaking with Names: An Apache Language Ritual | |
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| Talking Tough in Teamsterville: Male Role Enactment in an Urban Community | |
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| Research in Review: Polite | |