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Difficult Conversations How to Discuss What Matters Most

ISBN-10: 014028852X
ISBN-13: 9780140288520
Edition: 1999
List price: $16.00
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Book details

List price: $16.00
Copyright year: 1999
Publisher: Penguin Group (USA) Incorporated
Publication date: 4/1/2000
Binding: Paperback
Pages: 272
Size: 5.25" wide x 8.00" long x 0.50" tall
Weight: 0.726
Language: English

Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and the Harvard Negotiation Project. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from the New York Times to Parents magazine. Bruce Patton is also a co-author of Getting to Yes. Each of them lives in Boston, Massachusetts.

Sheila Heen is a Lecturer on Law at Harvard Law School. She lives in Cambridge, Massachusetts.

Foreword
Acknowledgments
Introduction
The Problem
Sort Out the Three Conversations
Shift to a Learning Stance
The "What Happened?" Conversation
Stop Arguing About Who's Right: Explore Each Other's Stories
Don't Assume They Meant It: Disentangle Intent from Impact
Abandon Blame: Map the Contribution System
The Feelings Conversation
Have Your Feelings (Or They Will Have You)
The Identity Conversation
Ground Your Identity: Ask Yourself What's at Stake
Create a Learning Conversation
What's Your Purpose? When to Raise It and When to Let Go
Getting Started: Begin from the Third Story
Learning: Listen from the Inside Out
Expression: Speak for Yourself with Clarity and Power
Problem-Solving: Take the Lead
Putting It All Together
A Road Map to Difficult Conversations
A Note on Some Relevant Organizations

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