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| Introduction to Operations and Supply Chain Management | |
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| Why Study Operations & Supply Chain Management? | |
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| Important Trends | |
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| Operations & Supply Chain Management and You | |
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| Purpose an Organization of this Book | |
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| Operations and Supply Chain Strategies | |
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| Dell Computer Corporation | |
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| Elements of the Business | |
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| Strategy | |
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| Operations and Supply Chain Strategies | |
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| Business Processes | |
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| Procter & Gamble | |
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| Business Processes | |
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| Mapping Business Processes | |
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| Measuring Process Performance | |
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| Reducing Cycle Times | |
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| Benchmarking | |
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| Strategies for Business Process Improvement | |
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| Managing Quality | |
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| Decatur Trust Bank | |
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| Quality Defined | |
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| Total Cost of Quality | |
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| Total Quality Management | |
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| Continuous Improvement Tools | |
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| Statistical Quality Control | |
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| Managing Quality Across the Supply Chain | |
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| Managing Projects | |
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| Bechtel Group | |
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| The Growing Importance of Project Management | |
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| Project Phases | |
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| Project Management Tools | |
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| Developing Products and Services | |
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| Whirlpool | |
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| Operations & Supply Chain Perspectives on Design | |
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| The Development Process | |
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| Organizational Roles in Product and Service | |
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| Development | |
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| Approaches to improving Product and Service Designs | |
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| Process Choice and Layout Decisions in Manufacturing and Services | |
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| Bliven Furniture Company | |
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| Manufacturing Processes | |
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| Product Customization Within the Supply Chain | |
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| Service Processes | |
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| Layout DecisionModels | |
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| Managing Capacity | |
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| Merck and Crixivan | |
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| Capacity | |
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| Three common capacity strategies | |
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| Methods for evaluating capacity alternatives | |
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| Advanced perspectives on capacity | |
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| Forecasting | |
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| Ford's Palladium Debacle | |
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| Forecast Types | |
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| Laws of Forecasting | |
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| Selecting a Forecasting Method | |
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| Qualitative Forecasting Methods | |
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| Time-Series Forecasting Models | |
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| Causal Forecasting Models | |
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| Measures of Forecast Accuracy | |
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| Computer-Based Forecasting Packages | |
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| Collaborative Forecasting, Planning and Replenishment (CFPR) | |
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| Sourcing Decisions & the Purchasing Process | |
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| Dell Computer Corporation | |
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| Why Purchasing is Critical | |
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| The Sourcing Decision | |
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| Sourcing Strategies | |
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| The Purchasing Process | |
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| Multi-Criteria Decision Models in | |
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| Sourcing | |
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| Trends in Purchasing Management | |
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| Logistics | |
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| Kraft Foods | |
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| The Logistics Renaissance | |
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| Why Logistics is Critical | |
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| Logistics Decision Areas | |
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| Logistics Strategy | |
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| Logistics Decision Models | |
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| Sales and Operations Planning (Aggregate Planning) | |
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| Covolo Diving Gear | |
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| S&OP in the Planning Cycle | |
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| Major Approaches to S&OP | |
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| Organizing for and Implementing S&OP | |
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| Service Considerations | |
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| Linking S&OP Throughout the Supply Chain | |
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| Applying Optimization Modeling to S&OP | |
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| Managing Inventory Throughout the Supply Chain | |
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| Amazon.com | |
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| The Role of Inventory | |
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| Periodic Review Systems | |
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| Continuous Review Systems | |
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| Single Period Inventory Systems | |
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| Inventory in the Supply | |
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| Chain | |
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| Proactive Management of Independent Demand Inventory | |
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| Managing Production Across the Supply Chain | |
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| Herman Miller | |
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| Master Scheduling | |
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| Material Requirements Planning | |
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| Production Activity Control and Vendor Order Management | |
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| Synchronizing Planning and Control across the Supply Chain | |
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| JIT / Lean Production | |
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| Toyota Motor Company | |
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| The JIT Perspective on Waste | |
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| The JIT Perspective on Inventory | |
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| Kanban Systems | |
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| Managing Information Technologies Across the Supply Chain | |
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| Understanding Information Needs | |
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| Diagnosing and Improving Supply Chain Information Flows | |
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| Supply Chain Information Systems | |
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| Software Vendor Profiles | |