Services Shift Seizing the Ultimate Offshore Opportunity

ISBN-10: 0137133502
ISBN-13: 9780137133505
Edition: 2009
List price: $39.99
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Description: Everyone's familiar with manufacturing offshoring by now. But a different phenomenon will soon drive even more powerful changes: the globalization of services. Until now, it's been virtually impossible to get a clear picture of what's going on,  More...

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Book details

List price: $39.99
Copyright year: 2009
Publisher: FT Press
Publication date: 1/9/2009
Binding: Hardcover
Pages: 352
Size: 6.25" wide x 9.25" long x 1.25" tall
Weight: 1.188
Language: English

Everyone's familiar with manufacturing offshoring by now. But a different phenomenon will soon drive even more powerful changes: the globalization of services. Until now, it's been virtually impossible to get a clear picture of what's going on, where, and why. Where are the jobs going? Which companies benefit -- or could benefit? How, exactly, does services offshoring work? Who makes a good partner? What are the public policy implications?The Services Shiftanswers all these questions and more, offering powerful insights for managers, policymakers, and citizens alike. Two leading researchers reveal how services offshoring is working in both industries and individual companies, and show how to define and implement realistic services sourcing goals. You'll review the types of players involved in services offshoring, and understand its geographical centers, from China and India to Hungary, Russia, Morocco, Brazil, South Africa, and Mauritius. Drawing on detailed interviews with dozens of participants, the authors review the management skillsets associated with successful services offshoring. Next, they review policy initiatives in both developing and developed countries, and assess U.S. policy initiatives aimed at restricting offshoring. Next, they review policy initiatives in both developing and developed countries, and assess U.S. policy initiatives aimed at restricting offshoring. Finally, the authors preview emerging trends in services globalization.

Erwin K. Roberts will be glad to tell you that "pulp fiction" is alive and well, no thanks to the film of the same name. By the time the fiction magazines printed on cheap pulp newsprint finally disappeared the type of stories they told had moved on to other media. To paperback books of various genre. To adventure films. To any number of television shows. And even comic strips and books. Today Clive Cussler and many others write pulp fiction adventures as once did Max Brand, Louis L'Amour, Earl Stanley Gardner, and hundreds of others. Erwin, retired from both Civil Service and the U.S. Army/Missouri National Guard, and a long time Kansas City film critic and cable television personality, has lots of exciting stories to tell. His work appears in Airship-27 anthologies such as Jim Anthony - Super Detective vol. 1 and vol. 4. Not to mention The Moon Man vol. 1 and Sinbad vol. 2. Airship-27 released his short novel Dr. Watson's American Adventure. (A five thousand word self-contained excerpt is available at http: //www.planetarystories.com/watson.htm ) Also in production from Airship-27 is a Masked Rider western story. Erwin's stories have also appeared in Pro-Se Productions anthology The Pulptress. His Sons of Thor required two full issues two issues of Pre Se Presents to tell. Plus he has self-published his second generation pulp hero the Voice in the novel Plutonium Nightmare. Now the second volume of the Voice's adventures is ready.

Acknowledgments
About the Authors
Introduction
Outsourcing and Offshoring
Introducing the Authors
What You'll Find in This Book
Globalization of Services: What, Why, and When
Three "Safe" Industries Meet Offshoring
Equity Research
Legal Research
Clinical Trials and Drug Development
Four Industries in India-and Elsewhere
Industry Case-in-Point #1: IT/ITES
Industry Case-in-Pont #2: Medical Transcription
Industry Case-in-Point #3: Teleradiology
Industry Case-in-Point #4: Medical Tourism
Economics 101: Why Trade and Invest?
Why Managers Need to Understand-and Embrace-Offshoring
Summing Up: The Compelling Case for the Services Shift
The Economics and Drivers of Offshoring
Putting on the Economist's Hat
The Value Chain: The Firm as a Sequence of Linked Activities
Thinking through Transaction Cost Economics
Outsourcing and Offshoring: Digging Deeper
Outsourcing: Moving Across Firm Boundaries
Business Importance
Process Characteristics
Offshoring: Moving Across Geographical Boundaries
The Key Drivers of Services Globalization
Driver #2: The Digitization of Business Processes
Driver #3: The Low Cost and High Speed of Computing and Telecom
Driver #4: Growing Capabilities Around the Globe
Driver #5: The Rise of a Global Business Culture
The Five Drivers: Powerful, and Here to Stay
Making It Real
Three Distinct Sets of Goals
Goal #1: Efficiency
Goal #2: Enhancement
Goal #3: Transformation
Tasks Versus Processes
Example: The Procure-to-Pay Process
Putting Theory into Action: An Eight-Step Process
Identify the Tasks
Map the Process(es)
Decode the Relevant Technology and Infrastructure
Identify and Mitigate Risks
Select a Vendor
Select a Geography
Migrate Your Operations
Integrate Your Operations
Summary: Making It Real
Appendixes for Chapter 3
Locating a Task on the Process Decomposition Compass
Assessing the Feasibility, Value, and Risk of Potential Outsourcing Efforts
Assessing the "Offshoreability" of Potential Tasks and Processes
What's Typically Covered in an SLA?
The Supply Side
The Dimensions of the Supply Side
Partners in Perspective: A Quick History of Offshoring
Indian Software Gets an Onshore Foothold (1973-1988)
Early Experiments in the United States and Ireland (1981-1990)
India-Based Software Exports (1990-1995)
Growth of Business Process Offshoring (1995-2002)
Geographic Expansion and Acquisition (2003-2006)
Global Talent-Seeking (2007 to the Present)
Understanding the Vendor Landscape
Captives of Multinationals
Offshore IT Vendors
Multinational Outsourcing Firms
Offshore BPO-Specific Firms
Navigating the Offshoring Shoals
Geographic Spread in a Dynamic Landscape
Shifting Skill Sets
What Do Managers Do?
Contrasting the Old with the New
What This Means for Your Company
New Skill Sets: Analytical
New Skill Sets: Negotiation and Soft Skills
New Organizational Challenges
Other Issues and Needs
A Case-in-Point: Penske Truck Leasing
Change in a Changing World
The Services Shift: Policy Implications
A Developing-Economy Perspective
The Potential Benefits
The Challenges
Policy Measures
A Developed-Economy Perspective
Economic Benefits and Newer Possibilities
Increasing Productivity
A Bridge Across the Emerging Demographic Deficit?
The Challenges
Policy Measures for the Short and Long Term
For the Long Term
Policy in Perspective
Looking Ahead
Global Sourcing Will Continue to Grow-Rapidly
The Key Word Will Be "Global"
Global Services Sources Will Keep Moving "Up the Food Chain"
Talent Will Become More Important Than Cost
Scale Will Decline Dramatically
Global Sourcing Will Become Increasingly Personal
We Will See More Two-Way Travel
The Services Shift: A Tough Game You May Have to Play
The Sourcing Landscape Is Becoming More Complex
A Game You May Have to Play
Appendixes for Chapter 4
Country Attractiveness
Country Notes
Country Profiles
Philipines
Egypt
Romania
China
Russia
South Africa
Poland
Brazil
Chile
Vietnam
India
Index

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