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Marketing in the Public Sector (paperback) A Roadmap for Improved Performance

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ISBN-10: 0137060866

ISBN-13: 9780137060863

Edition: 2007

Authors: Nancy Lee, Philip Kotler

List price: $39.99
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Book details

List price: $39.99
Copyright year: 2007
Publisher: FT Press
Publication date: 10/16/2006
Binding: Paperback
Pages: 352
Size: 6.34" wide x 9.09" long x 0.71" tall
Weight: 1.100
Language: English

Wesley Schultz is Professor of Psychology at California State University, San Marcos. His expertise is in social psychology, environmental psychology, and statistics. His work in these areas has focused particularly on social influence, and effective strategies for promoting conservation behavior. He has published extensively in these areas, with recent books on the Psychology of Sustainable Development (Kluwer, 2002), Attitudes and Opinions (Erlbaum, 2005), and Social Psychology: An Applied Perspective (Prentice-Hall, 2000). Over the past 10 years, he has published more than 40 book chapters and peer-reviewed articles, and given hundreds of professional and invited presentations around the…    

Acknowledgments
Introduction
Improving Public Sector Performance by Seizing Opportunities to Meet Citizen Needs
Understanding the Marketing Mindset
Applying Marketing Tools to the Public Sector
Developing and Enhancing Popular Programs and Services
Setting Motivating Prices, Incentives, and Disincentives
Optimizing Distribution Channels
Creating and Maintaining a Desired Brand Identity
Communicating Effectively with Key Publics
Improving Customer Service and Satisfaction
Influencing Positive Public Behaviors: Social Marketing
Forming Strategic Partnerships
Managing the Marketing Process
Gathering Citizen Data, Input, and Feedback
Monitoring and Evaluating Performance
Developing a Compelling Marketing Plan
References
About the Authors
Index