IT Systems Management

ISBN-10: 0137025068

ISBN-13: 9780137025060

Edition: 2nd 2010

Authors: Rich Schiesser
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Book details

List price: $64.99
Edition: 2nd
Copyright year: 2010
Publisher: Prentice Hall PTR
Publication date: 1/28/2010
Binding: Hardcover
Pages: 600
Size: 7.25" wide x 9.25" long x 1.50" tall
Weight: 2.662
Language: English

Acquiring Executive Support
Organizing For Systems Management
Staffing For Systems Management
Customer Service
Ethics, Legislation and Outsourcing
Comparison to ITIL Processes
Availability
Performance and Tuning
Production Acceptance
Change Management
Problem Management
Storage Management
Network Management
Configuration Management
Capacity Planning
Strategic Security
Business Continuity
Facilities Management
Using Technology to Develop Robust Processes
Using Technology to Automate and Evaluate Robust Processes
Integrating Systems Management Disciplines
Special Considerations for Client-Server and Web-Enabled Applications
Appendices
Frequently Asked Questions
Summary of Definitions
Assessment Worksheets without Weighting Factors
Assessment Worksheets with Weighting Factors
Historical Perspective of Early Computers
Evolution of Computers in the 1970s and 1980s
Into and Beyond the New Millennium
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