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| Preface | |
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| Managing Human Resources Today | |
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| What Is Human Resource Management? | |
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| The Changing Environment and Duties of HR Management | |
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| The Strategic Role of Human Resource Management | |
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| The Human Resource Manger Today | |
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| The Plan of This Book | |
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| Case Incident: Jack Nelson's Problem | |
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| Continuing Case: LearnInMotion.com: Introduction | |
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| Experiential Exercise: Helping "The Donald" | |
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| Managing Equal Opportunity and Diversity | |
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| Selected Equal Employment Opportunity Laws | |
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| Defenses Against Discrimination Allegations | |
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| Illustrative Discriminatory Employment Practices | |
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| The EEOC Enforcement Process | |
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| Diversity Management and Affirmative Action Programs | |
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| Case Incident: A Case of Racial Discrimination? | |
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| Continuing Case: LearnInMotion.com: A Question of Discrimination | |
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| Experiential Exercise: Too Informal? | |
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| Recruitment and Selection | |
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| Personnel Planning and Recruiting | |
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| What Is Job Analysis? | |
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| The Recruitment and Selection Process | |
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| Workforce Planning and Forecasting | |
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| Recruiting Job Candidates | |
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| Developing and Using Application Forms | |
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| Case Incident: A Tight Labor Market for Cleaners | |
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| Continuing Case: LearnInMotion.com: Who Do We Have to Hire? | |
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| Experiential Exercise: The Nursing Shortage | |
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| Enrichment Topics in Job Analysis | |
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| Testing and Selecting Employees | |
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| The Basics of Testing and Selecting Employees | |
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| Using Tests at Work | |
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| Interviewing Prospective Employees | |
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| Using Other Selection Techniques | |
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| Case Incident: The Tough Screener | |
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| Continuing Case: LearnInMotion.com: Do You Have Sales Potential? | |
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| Experiential Exercise: The Structured Interview | |
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| Training and Developing Employees | |
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| Orienting Employees | |
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| The Training Process | |
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| Training Techniques | |
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| Managerial Development and Training | |
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| Evaluating the Training and Development Effort | |
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| Case Incident: Reinventing the Wheel at Apex Door Company | |
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| Continuing Case: LearnInMotion.com: The New Training Program | |
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| Experiential Exercise: Flying the Friendlier Skies | |
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| Training, Development, and Compensation | |
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| Performance Management and Appraisal | |
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| Basic Concepts in Performance Management | |
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| An Introduction to Appraising Performance | |
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| Basic Appraisal Methods | |
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| The Appraisal Feedback Interview | |
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| Toward More Effective Appraisals | |
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| Performance and Career Management | |
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| Case Incident: Back with a Vengeance | |
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| Continuing Case: LearnInMotion.com: The Performance Appraisal | |
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| Experiential Exercise: Appraising An Instructor | |
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| Compensating Employees | |
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| What Determines How Much You Pay? | |
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| How Employers Establish Pay Rates | |
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| Current Trends in Compensation | |
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| Incentive Plans | |
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| Employee Benefits | |
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| Case Incident: Salary Inequities at Acme Manufacturing | |
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| Continuing Case: LearnInMotion.com: The Incentive Plan | |
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| Experiential Exercise: Job Evaluation at the University | |
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| Managing Employee Relations | |
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| Ethics and Fair Treatment in Human Resource Management | |
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| Ethics and Fair Treatment at Work | |
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| What Shapes Ethical Behavior at Work? | |
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| Ethics, Fair Treatment, and the Role of HR Management | |
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| Employee Discipline and Privacy | |
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| Managing Dismissals | |
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| Case Incident: Allstate's Disappearing Agents | |
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| Continuing Case: LearnInMotion.com: Are Our Ethics Out of Control? | |
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| Experiential Exercise: To Discipline or Not? | |
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| Managing Labor Relations and Collective Bargaining | |
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| The Labor Movement | |
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| Unions and the Law | |
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| The Union Drive and Election | |
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| The Collective Bargaining Process | |
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| What's Next for Unions? | |
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| Case Incident: Disciplinary Action | |
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| Continuing Case: LearnInMotion.com: Keeping a Watchful Eye Out for the Union | |
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| Experiential Exercise: The Organizing Campaign | |
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| Protecting Safety and Health | |
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| Employee Safety and Health: An Introduction | |
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| What Causes Accidents? | |
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| How to Prevent Accidents | |
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| Employee Health: Problems and Remedies | |
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| Case Incident: The New Safety Program | |
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| Continuing Case: LearnInMotion.com: The New Safety and Health Program | |
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| Experiential Exercise: Checking for Unsafe Conditions | |
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| Managing HR Globally | |
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| HR and the Internationalization of Business | |
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| How to Implement a Global HR System | |
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| Improving International Assignments Through Selection | |
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| Training and Maintaining International Employees | |
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| Case Incident: "Boss, I Think We Have a Problem" | |
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| Comprehensive Cases | |
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| Glossary | |
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| Name Index | |
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| Subject Index | |