Professional Office Procedures

ISBN-10: 0135156645

ISBN-13: 9780135156643

Edition: 5th 2009

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Description: Professional Office Proceduresprepares students for the realistic situations, tasks and problems they will encounter in a state-of-the-art office environment. Using flexible, stand-alone chapters, this edition has been updated to reflect technology-driven innovations and is ideal for both traditional and distance learning courses. Each chapter features a wide range of activities that focus on Internet research, software application, punctuation review and human relations skill development.nbsp; This new edition features more on technology, three new chapters (diversity, stress management and business etiquette), an integrated testing feature and inspiring stories of personal success.

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Book details

List price: $165.20
Edition: 5th
Copyright year: 2009
Publisher: Prentice Hall PTR
Publication date: 2/27/2008
Binding: Paperback
Pages: 504
Size: 8.00" wide x 11.00" long x 0.75" tall
Weight: 2.354
Language: English

Workplace Skills and Responsibilities
Working Effectively: Time Management and Interaction with Colleagues
The Written Word
Oral Communications
Processing the Mail
Computers in the Office
Information and Records Management: Filing
Meetings and Conferences
Business Travel
Business Terminology
The Office Environment and Design
Seeking Employment
The Interview and Job Offer
Career Advancement to Management
Diversity in the Workplace: Understanding those You Work With
Stress Management
Business Etiquette
Tips of the Trade
Software Applications Unit
Appendix
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