Fire Service Personnel Management with MyFireKit

ISBN-10: 0135126770
ISBN-13: 9780135126776
Edition: 3rd 2010
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Book details

List price: $92.00
Edition: 3rd
Copyright year: 2010
Publisher: Prentice Hall PTR
Publication date: 8/5/2009
Binding: Hardcover
Pages: 416
Size: 8.25" wide x 10.25" long x 0.75" tall
Weight: 2.288
Language: English

Steven T. Edwardsis the director of the Maryland Fire and Rescue Institute of the University of Maryland. The Maryland Fire and Rescue Institute is the state's comprehensive training agency for emergency services, training more than 34,000 students each year. He is a former fire chief of the Prince George's County Fire Department in Maryland, where he served for 25 years in a variety of positions from high school cadet to fire chief. Edwards also serves as chair of the board of directors of the Safety Equipment Institute, chair of the Congressional Fire Service Institute National Advisory Committee, as well as numerous local- and state-level appointments. In 1997, he was elected as the president of the North American Fire Training Directors. Edwards is a graduate of the University of Maryland University College (UMUC) with a bachelor's degree in fire service management and a master's degree in general administration. Both degrees were achieved with summa cum laude honors. He has attended the Harvard University John F Kennedy School of Government "Program for Senior Executives in State and Local Government" and the National Fire Academy, and has presented at national conferences and seminars. Edwards is currently a member of the adjunct faculty at UMUC, teaching its course in fire service personnel management. During his career of more than 35 years in fire service, Edwards received numerous awards and honors, including the Prince George's County Fire Department "Gold Star of Valor" in 1979 for the rescue of two firefighters at a major fire and explosion. During his tenure as fire chief, the department received the IAFC Award for Excellence as well as twenty-eight National Association of Counties Awards for Excellence. While continuing his fire service career at the University of Maryland, the Maryland Fire and Rescue Institute was selected as the Congressional Fire Service Institute National Fire Service Organization of the Year for 1999. In addition, Edwards received the University of Maryland President's Distinguished Service Award in 2003 for exceptional performance, leadership, and service.

Preface
Acknowledgments
About the Author
Overview of Personnel Management
Key Terms
Objectives
Elements of Personnel Management
Personnel Management: Today and Tomorrow
Team-Based Organizations
Empowered Decision Making
Flatter Organizational Structures
New Bases of Management Power
Knowledge-Based Organizations
Emphasis on Vision and Values
Leadership Is the Key
Technology
Values and Personnel Management
Ethics
Components of Ethical Leadership
Modeling Ethical Behavior
Ethics Policies and Codes
Relationship with Personnel Office
Summary
Review Questions
Case Study
Fire Service Professional Qualifications
Endnotes
Suggested Readings
Workforce Issues of the Twenty-First Century
Key Terms
Objectives
Demographics
Fire Service Demographics
Managing Diversity
Diversity, EEO, and Affirmative Action
EEOC
Fire Service Workforce Issues
Fire Service Organizational Benefits of Diversity
Equal Employment Opportunity Compliance Planning
Develop a Compliance Program
Fire Service Positive Work Environment
Alternative Dispute Resolution
Summary
Review Questions
Case Study
Fire Service Professional Qualifications
Endnotes
Suggested Readings
Legal Issues
Key Terms
Objectives
The Law and Personnel Management
Federal Statutes
Civil Rights Acts of 1866 and 1871
Civil Rights Act of 1964
Equal Employment Opportunity Act of 1972
Civil Rights Act of 1991
Fair Labor Standards Act (FLSA) of 1938
Equal Pay Act of 1963
Age Discrimination in Employment Act (ADEA) of 1967
Occupational Safety and Health Act of 1970
Rehabilitation Act of 1973
Vietnam Era Veterans' Readjustment Assistance Act of 1974
Pregnancy Discrimination Act of 1978
Immigration Reform and Control Act (IRCA) of 1986
Americans With Disabilities Act (ADA) of 1990
Family and Medical Leave Act of 1993
Religious Freedom Restoration Act of 1993
Uniformed Services Employment and Reemployment Rights Act of 1994
Health Insurance Portability and Accountability Act of 1996
Executive Orders
Executive Order 11246
Executive Order 11375
Executive Order 11478
State and Local Laws
Common Law
Griggs v. Duke Power Company
Albemarle Paper Company v. Moody
Weber v. Kaiser Aluminum
Regents of the University of California v. Bakke
Meritor Savings Bank v. Vinson
Schultz v. Wheaton Glass Company
Garcia v. San Antonio Metropolitan Transit Authority
McCarthy v. Philadelphia Civil Service Commission
Cleveland Board of Education v. Loudermill
Johnson v. Santa Clara Transportation Agency
Harris v. Forklift Systems, Inc.
NLRB v. J. Weingarten
Burlington Industries, Inc. v. Ellerth; Faragher v. City of Boca Raton
Gratz et al. v. Bollinger (University of Michigan)
Grutter v. Bollinger et al. (University of Michigan Law School)
Sexual Harassment
Preventing Sexual Harassment
Fire Service Equal Employment and the Law
Americans With Disabilities Act (ADA)
Age Discrimination in Employment Act
Relationship with Legal Counsel
Court System
Summary
Review Questions
Case Study
Fire Service Professional Qualifications
Endnotes
Suggested Readings
Job Analysis and Design
Key Terms
Objectives
Job Analysis
Characteristics of Job Analysis
Reliability
Validity
Quantification
Adaptability
Defensibility
Job Analysis Methods
Job Analysis Information Sources
Job Incumbents
Supervisors
Personnel Analysts
Selecting Information Sources
Job Description
Job Classification
Job Enrichment
Relationship with Personnel Office
Summary
Review Questions
Case Study
Fire Service Professional Qualifications
Endnotes
Suggested Readings
Fire Service Recruitment
Key Terms
Objectives
Recruitment
Recruitment Process
Identify Recruitment Needs
Conditions of Employment and Job Specifications
Identify Sources of Applicants
Select Recruitment Methods
Implement Recruiting Strategies
Evaluate Recruitment Process
Recruiting to Improve Diversity
Volunteer Fire Department Recruitment/Retention
Leadership
Culture
Diversification
Marketing
Executive Recruitment
Summary
Review Questions
Case Study
Fire Service Professional Qualifications
Endnotes
Suggested Readings
Selection for Employment and Promotion
Key Terms
Objectives
Selection Standards
Validity
Reliability
Job Relatedness
Adverse Impact
Selection Methods
Application Form
Written Examination
Physical Ability Test
Interview
Reference Check
Background Investigation
Medical Examination
Assessment Centers
Promotional Process
Summary
Review Questions
Case Study
Fire Service Professional Qualifications
Endnotes
Suggested Readings
Training and Development
Key Terms
Objectives
Training Assessment
Adult Learning Principles
Taxonomy of Educational Objectives
Cognitive Domain
Affective Domain
Psychomotor Domain
Curriculum Development
MFRI Instructional Development Process
Assessment
Program Development
Pilot Test
Evaluation
Test Item Construction
Written Test Items
Practical Test Items
Distance Education
How Is Distance Education Delivered?
Effective Distance Education
Which Technology Is Best?
The Instructor
Qualities of a Good Instructor
Instructor Qualifications
Instructor Legal Liability
Fire Training Academies
Certification Systems
The Process of Certification
Certification Agencies
Career Development
Training Safety
Physical Demands of Firefighter Training
Hydration and Fire Training
Management of Fire Training Programs
Summary
Review Questions
Case Study
Fire Service Professional Qualifications
Endnotes
Suggested Readings
Performance Appraisal
Key Terms
Objectives
The Need for Performance Appraisal Systems
Performance Assessment Techniques
Graphic Rating Scales
Critical Incident
Ranking
Behaviorally Anchored Rating Scales
Management by Objectives
Total Quality Management
Appraisal Errors
Halo and Horn Effect
Central Tendency
Leniency or Severity Error
Contrast Effect
Sampling Error
Recency Error
Frame of Reference Error
Personal Bias
Elements of a Performance Appraisal System
Performance Criteria
Training
Expectation-Setting Meeting
Ongoing Feedback
Self-Assessment
Midway Feedback Session
Performance Review
Preparing for the Performance Review Meeting
Conducting the Performance Review
360-Degree Feedback
Legal Implications of Performance Appraisal
Summary
Review Questions
Case Study
Fire Service Professional Qualifications
Endnotes
Suggested Readings
Discipline
Key Terms
Objectives
Organizational Control
Control of Specific Actions
Control of Results
Control of Personnel
Disciplinary Actions
Progressive Discipline
Disciplinary Proceedings
Discipline in the Fire Service Environment
Exit Interviews
Summary
Review Questions
Case Study
Fire Service Professional Qualifications
Endnotes
Suggested Readings
Health and Safety
Key Terms
Objectives
Approaches to Safety
Compensation
Prevention
Uniform Standards and Enforcement
Occupational Safety and Health Administration
Hazard Communication
Bloodborne Pathogens
Respiratory Protection
Personal Protective Equipment
Fire Service Health and Safety Issues
Firefighter Deaths
Firefighter Injuries
Firefighters and Heart Disease
Firefighters and Cancer
NFPA Health and Safety Standards
NFPA 1521, Standard for Fire Department Safety Officer
NFPA 1561, Standard on Emergency Services Incident Management System
NFPA 1581, Standard on Fire Department Infection Control Program
NFPA 1582, Standard on Comprehensive Occupational Medical Program for Fire Departments
Safety in the Fire Service Environment
Administrative Controls
Engineering Controls
Personal Protection Controls
IAFF/IAFC Joint Labor Management Wellness/Fitness Initiative
Candidate Physical Ability Test
Peer Fitness Trainer Certification
National Fire Fighter Near-Miss Reporting System
Employee Assistance Programs
Job Stress
Post-Traumatic Stress Disorder
Violence in the Workplace
Behaviors
Verbal Threats
Physical Actions
Summary
Review Questions
Case Study
Fire Service Professional Qualifications
Endnotes
Suggested Readings
Labor Relations and Collective Bargaining
Key Terms
Objectives
Unionization
Labor Legislation
Clayton Antitrust Act
Railway Labor Act
Davis-Bacon Act
Norris-LaGuardia Act
Wagner Act, or National Labor Relations Act
Fair Labor Standards Act
Taft-Hartley Act, or the Labor-Management Relations Act
Landrum - Griffin Act
Employee Retirement Income Security Act (ERISA)
Civil Service Reform Act
National Partnership Council
State and Local Government Laws
Union and Bargaining Unit Organization
Bargaining Units
Recognition and Certification
Types of Union Membership
Contract Negotiations
Negotiation Sessions
Impasse Resolution Procedures
Grievances
Enlightened Labor Relations
Labor-Management Relationship
IAFC/IAFF Labor-Management Initiative Guiding Principles
Getting to Yes
Summary
Review Questions
Case Study
Fire Service Professional Qualifications
Endnotes
Suggested Readings
Productivity and Performance
Key Terms
Objectives
Productivity
Fundamentals of Productivity Improvement
Productivity and Performance
Increasing Productivity
Comparing Data from Previous Years
Comparing Data from Similar Departments
Interagency Comparisons
Using Models
Cost-Benefit Analysis
Accreditation
Performance Management
Kaizen Principles
Preconditions of Successful Teams
Characteristics of Successful Teams
Motivation
Expectancy Theory
Equity Theory
Two-Factor Theory
Managerial Grid
Performance Incentives
Merit Pay
Premiums and Differentials
Pay for Units Produced
Length-of-Service and Seniority Awards
Suggestion Programs
Special Achievement Awards
Profit Sharing
Gain Sharing
Employee Stock Ownership Plan
Summary
Review Questions
Case Study
Fire Service Professional Qualifications
Endnotes
Suggested Readings
Fire Service Professional Development
Key Terms
Objectives
Professional Development
Mentoring Programs
Developmental Opportunities
Coaching
Job Rotation
Staff Positions
Committee Assignments
Internships
Fire and Emergency Services Higher Education
National Professional Development Model
Degrees at a Distance Program
Fire Service Professional Development
Harvard University Program for Senior Executives
NFA Executive Fire Officer
Chief Fire Officer Designation
National Fire Service Staff and Command Course
International Fire Service Journal of Leadership and Management
Summary
Review Questions
Case Study
Fire Service Professional Qualifications
Endnotes
Suggested Readings
Glossary
Index

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