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| Preface | |
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| Acknowledgments | |
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| About the Author | |
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| Overview of Personnel Management | |
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| Key Terms | |
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| Objectives | |
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| Elements of Personnel Management | |
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| Personnel Management: Today and Tomorrow | |
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| Team-Based Organizations | |
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| Empowered Decision Making | |
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| Flatter Organizational Structures | |
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| New Bases of Management Power | |
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| Knowledge-Based Organizations | |
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| Emphasis on Vision and Values | |
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| Leadership Is the Key | |
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| Technology | |
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| Values and Personnel Management | |
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| Ethics | |
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| Components of Ethical Leadership | |
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| Modeling Ethical Behavior | |
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| Ethics Policies and Codes | |
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| Relationship with Personnel Office | |
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| Summary | |
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| Review Questions | |
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| Case Study | |
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| Fire Service Professional Qualifications | |
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| Endnotes | |
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| Suggested Readings | |
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| Workforce Issues of the Twenty-First Century | |
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| Key Terms | |
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| Objectives | |
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| Demographics | |
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| Fire Service Demographics | |
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| Managing Diversity | |
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| Diversity, EEO, and Affirmative Action | |
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| EEOC | |
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| Fire Service Workforce Issues | |
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| Fire Service Organizational Benefits of Diversity | |
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| Equal Employment Opportunity Compliance Planning | |
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| Develop a Compliance Program | |
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| Fire Service Positive Work Environment | |
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| Alternative Dispute Resolution | |
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| Summary | |
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| Review Questions | |
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| Case Study | |
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| Fire Service Professional Qualifications | |
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| Endnotes | |
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| Suggested Readings | |
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| Legal Issues | |
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| Key Terms | |
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| Objectives | |
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| The Law and Personnel Management | |
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| Federal Statutes | |
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| Civil Rights Acts of 1866 and 1871 | |
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| Civil Rights Act of 1964 | |
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| Equal Employment Opportunity Act of 1972 | |
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| Civil Rights Act of 1991 | |
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| Fair Labor Standards Act (FLSA) of 1938 | |
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| Equal Pay Act of 1963 | |
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| Age Discrimination in Employment Act (ADEA) of 1967 | |
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| Occupational Safety and Health Act of 1970 | |
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| Rehabilitation Act of 1973 | |
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| Vietnam Era Veterans' Readjustment Assistance Act of 1974 | |
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| Pregnancy Discrimination Act of 1978 | |
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| Immigration Reform and Control Act (IRCA) of 1986 | |
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| Americans With Disabilities Act (ADA) of 1990 | |
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| Family and Medical Leave Act of 1993 | |
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| Religious Freedom Restoration Act of 1993 | |
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| Uniformed Services Employment and Reemployment Rights Act of 1994 | |
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| Health Insurance Portability and Accountability Act of 1996 | |
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| Executive Orders | |
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| Executive Order 11246 | |
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| Executive Order 11375 | |
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| Executive Order 11478 | |
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| State and Local Laws | |
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| Common Law | |
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| Griggs v. Duke Power Company | |
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| Albemarle Paper Company v. Moody | |
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| Weber v. Kaiser Aluminum | |
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| Regents of the University of California v. Bakke | |
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| Meritor Savings Bank v. Vinson | |
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| Schultz v. Wheaton Glass Company | |
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| Garcia v. San Antonio Metropolitan Transit Authority | |
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| McCarthy v. Philadelphia Civil Service Commission | |
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| Cleveland Board of Education v. Loudermill | |
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| Johnson v. Santa Clara Transportation Agency | |
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| Harris v. Forklift Systems, Inc. | |
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| NLRB v. J. Weingarten | |
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| Burlington Industries, Inc. v. Ellerth; Faragher v. City of Boca Raton | |
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| Gratz et al. v. Bollinger (University of Michigan) | |
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| Grutter v. Bollinger et al. (University of Michigan Law School) | |
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| Sexual Harassment | |
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| Preventing Sexual Harassment | |
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| Fire Service Equal Employment and the Law | |
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| Americans With Disabilities Act (ADA) | |
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| Age Discrimination in Employment Act | |
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| Relationship with Legal Counsel | |
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| Court System | |
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| Summary | |
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| Review Questions | |
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| Case Study | |
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| Fire Service Professional Qualifications | |
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| Endnotes | |
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| Suggested Readings | |
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| Job Analysis and Design | |
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| Key Terms | |
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| Objectives | |
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| Job Analysis | |
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| Characteristics of Job Analysis | |
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| Reliability | |
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| Validity | |
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| Quantification | |
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| Adaptability | |
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| Defensibility | |
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| Job Analysis Methods | |
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| Job Analysis Information Sources | |
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| Job Incumbents | |
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| Supervisors | |
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| Personnel Analysts | |
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| Selecting Information Sources | |
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| Job Description | |
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| Job Classification | |
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| Job Enrichment | |
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| Relationship with Personnel Office | |
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| Summary | |
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| Review Questions | |
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| Case Study | |
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| Fire Service Professional Qualifications | |
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| Endnotes | |
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| Suggested Readings | |
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| Fire Service Recruitment | |
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| Key Terms | |
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| Objectives | |
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| Recruitment | |
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| Recruitment Process | |
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| Identify Recruitment Needs | |
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| Conditions of Employment and Job Specifications | |
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| Identify Sources of Applicants | |
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| Select Recruitment Methods | |
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| Implement Recruiting Strategies | |
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| Evaluate Recruitment Process | |
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| Recruiting to Improve Diversity | |
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| Volunteer Fire Department Recruitment/Retention | |
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| Leadership | |
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| Culture | |
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| Diversification | |
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| Marketing | |
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| Executive Recruitment | |
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| Summary | |
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| Review Questions | |
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| Case Study | |
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| Fire Service Professional Qualifications | |
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| Endnotes | |
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| Suggested Readings | |
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| Selection for Employment and Promotion | |
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| Key Terms | |
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| Objectives | |
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| Selection Standards | |
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| Validity | |
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| Reliability | |
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| Job Relatedness | |
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| Adverse Impact | |
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| Selection Methods | |
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| Application Form | |
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| Written Examination | |
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| Physical Ability Test | |
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| Interview | |
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| Reference Check | |
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| Background Investigation | |
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| Medical Examination | |
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| Assessment Centers | |
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| Promotional Process | |
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| Summary | |
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| Review Questions | |
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| Case Study | |
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| Fire Service Professional Qualifications | |
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| Endnotes | |
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| Suggested Readings | |
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| Training and Development | |
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| Key Terms | |
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| Objectives | |
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| Training Assessment | |
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| Adult Learning Principles | |
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| Taxonomy of Educational Objectives | |
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| Cognitive Domain | |
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| Affective Domain | |
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| Psychomotor Domain | |
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| Curriculum Development | |
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| MFRI Instructional Development Process | |
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| Assessment | |
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| Program Development | |
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| Pilot Test | |
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| Evaluation | |
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| Test Item Construction | |
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| Written Test Items | |
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| Practical Test Items | |
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| Distance Education | |
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| How Is Distance Education Delivered? | |
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| Effective Distance Education | |
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| Which Technology Is Best? | |
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| The Instructor | |
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| Qualities of a Good Instructor | |
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| Instructor Qualifications | |
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| Instructor Legal Liability | |
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| Fire Training Academies | |
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| Certification Systems | |
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| The Process of Certification | |
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| Certification Agencies | |
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| Career Development | |
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| Training Safety | |
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| Physical Demands of Firefighter Training | |
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| Hydration and Fire Training | |
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| Management of Fire Training Programs | |
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| Summary | |
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| Review Questions | |
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| Case Study | |
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| Fire Service Professional Qualifications | |
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| Endnotes | |
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| Suggested Readings | |
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| Performance Appraisal | |
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| Key Terms | |
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| Objectives | |
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| The Need for Performance Appraisal Systems | |
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| Performance Assessment Techniques | |
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| Graphic Rating Scales | |
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| Critical Incident | |
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| Ranking | |
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| Behaviorally Anchored Rating Scales | |
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| Management by Objectives | |
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| Total Quality Management | |
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| Appraisal Errors | |
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| Halo and Horn Effect | |
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| Central Tendency | |
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| Leniency or Severity Error | |
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| Contrast Effect | |
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| Sampling Error | |
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| Recency Error | |
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| Frame of Reference Error | |
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| Personal Bias | |
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| Elements of a Performance Appraisal System | |
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| Performance Criteria | |
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| Training | |
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| Expectation-Setting Meeting | |
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| Ongoing Feedback | |
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| Self-Assessment | |
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| Midway Feedback Session | |
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| Performance Review | |
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| Preparing for the Performance Review Meeting | |
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| Conducting the Performance Review | |
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| 360-Degree Feedback | |
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| Legal Implications of Performance Appraisal | |
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| Summary | |
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| Review Questions | |
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| Case Study | |
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| Fire Service Professional Qualifications | |
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| Endnotes | |
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| Suggested Readings | |
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| Discipline | |
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| Key Terms | |
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| Objectives | |
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| Organizational Control | |
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| Control of Specific Actions | |
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| Control of Results | |
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| Control of Personnel | |
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| Disciplinary Actions | |
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| Progressive Discipline | |
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| Disciplinary Proceedings | |
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| Discipline in the Fire Service Environment | |
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| Exit Interviews | |
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| Summary | |
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| Review Questions | |
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| Case Study | |
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| Fire Service Professional Qualifications | |
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| Endnotes | |
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| Suggested Readings | |
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| Health and Safety | |
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| Key Terms | |
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| Objectives | |
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| Approaches to Safety | |
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| Compensation | |
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| Prevention | |
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| Uniform Standards and Enforcement | |
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| Occupational Safety and Health Administration | |
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| Hazard Communication | |
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| Bloodborne Pathogens | |
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| Respiratory Protection | |
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| Personal Protective Equipment | |
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| Fire Service Health and Safety Issues | |
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| Firefighter Deaths | |
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| Firefighter Injuries | |
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| Firefighters and Heart Disease | |
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| Firefighters and Cancer | |
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| NFPA Health and Safety Standards | |
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| NFPA 1521, Standard for Fire Department Safety Officer | |
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| NFPA 1561, Standard on Emergency Services Incident Management System | |
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| NFPA 1581, Standard on Fire Department Infection Control Program | |
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| NFPA 1582, Standard on Comprehensive Occupational Medical Program for Fire Departments | |
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| Safety in the Fire Service Environment | |
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| Administrative Controls | |
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| Engineering Controls | |
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| Personal Protection Controls | |
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| IAFF/IAFC Joint Labor Management Wellness/Fitness Initiative | |
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| Candidate Physical Ability Test | |
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| Peer Fitness Trainer Certification | |
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| National Fire Fighter Near-Miss Reporting System | |
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| Employee Assistance Programs | |
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| Job Stress | |
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| Post-Traumatic Stress Disorder | |
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| Violence in the Workplace | |
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| Behaviors | |
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| Verbal Threats | |
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| Physical Actions | |
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| Summary | |
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| Review Questions | |
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| Case Study | |
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| Fire Service Professional Qualifications | |
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| Endnotes | |
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| Suggested Readings | |
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| Labor Relations and Collective Bargaining | |
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| Key Terms | |
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| Objectives | |
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| Unionization | |
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| Labor Legislation | |
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| Clayton Antitrust Act | |
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| Railway Labor Act | |
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| Davis-Bacon Act | |
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| Norris-LaGuardia Act | |
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| Wagner Act, or National Labor Relations Act | |
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| Fair Labor Standards Act | |
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| Taft-Hartley Act, or the Labor-Management Relations Act | |
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| Landrum - Griffin Act | |
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| Employee Retirement Income Security Act (ERISA) | |
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| Civil Service Reform Act | |
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| National Partnership Council | |
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| State and Local Government Laws | |
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| Union and Bargaining Unit Organization | |
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| Bargaining Units | |
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| Recognition and Certification | |
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| Types of Union Membership | |
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| Contract Negotiations | |
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| Negotiation Sessions | |
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| Impasse Resolution Procedures | |
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| Grievances | |
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| Enlightened Labor Relations | |
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| Labor-Management Relationship | |
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| IAFC/IAFF Labor-Management Initiative Guiding Principles | |
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| Getting to Yes | |
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| Summary | |
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| Review Questions | |
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| Case Study | |
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| Fire Service Professional Qualifications | |
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| Endnotes | |
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| Suggested Readings | |
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| Productivity and Performance | |
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| Key Terms | |
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| Objectives | |
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| Productivity | |
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| Fundamentals of Productivity Improvement | |
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| Productivity and Performance | |
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| Increasing Productivity | |
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| Comparing Data from Previous Years | |
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| Comparing Data from Similar Departments | |
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| Interagency Comparisons | |
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| Using Models | |
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| Cost-Benefit Analysis | |
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| Accreditation | |
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| Performance Management | |
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| Kaizen Principles | |
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| Preconditions of Successful Teams | |
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| Characteristics of Successful Teams | |
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| Motivation | |
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| Expectancy Theory | |
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| Equity Theory | |
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| Two-Factor Theory | |
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| Managerial Grid | |
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| Performance Incentives | |
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| Merit Pay | |
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| Premiums and Differentials | |
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| Pay for Units Produced | |
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| Length-of-Service and Seniority Awards | |
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| Suggestion Programs | |
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| Special Achievement Awards | |
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| Profit Sharing | |
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| Gain Sharing | |
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| Employee Stock Ownership Plan | |
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| Summary | |
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| Review Questions | |
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| Case Study | |
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| Fire Service Professional Qualifications | |
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| Endnotes | |
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| Suggested Readings | |
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| Fire Service Professional Development | |
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| Key Terms | |
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| Objectives | |
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| Professional Development | |
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| Mentoring Programs | |
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| Developmental Opportunities | |
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| Coaching | |
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| Job Rotation | |
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| Staff Positions | |
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| Committee Assignments | |
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| Internships | |
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| Fire and Emergency Services Higher Education | |
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| National Professional Development Model | |
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| Degrees at a Distance Program | |
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| Fire Service Professional Development | |
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| Harvard University Program for Senior Executives | |
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| NFA Executive Fire Officer | |
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| Chief Fire Officer Designation | |
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| National Fire Service Staff and Command Course | |
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| International Fire Service Journal of Leadership and Management | |
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| Summary | |
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| Review Questions | |
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| Case Study | |
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| Fire Service Professional Qualifications | |
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| Endnotes | |
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| Suggested Readings | |
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| Glossary | |
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| Index | |